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<p>What Richard said. So many layers to the incompetence. <br>
</p>
<p>When I get ready to do a transition of a system (let's say
writing new software to replace legacy software, to accompany the
swap-out of underlying hardware) I spend about as much time
devising a transition plan as I do on the actual work of doing the
transition. </p>
<p>The transition plan might use a trick of running the two systems
in parallel until I have arrived at a confidence level that the
new system is working correctly in relevant respects. Usually
this is not actually possible to do, but sometimes it is possible
to do it.<br>
</p>
<p>The transition plan often includes intermediate pause points at
which I check to see if some particular sub-part is working as I
had hoped, and if the answer is no, then I back off and do a
restore to the way it was before the most recent change of that
sub-part.<br>
</p>
<p>For writing of new software where a team is involved, one of the
important steps will almost always be a walk-through talk-through
by the entire team, walking and talking through the new code
verbally. The idea being that some team member might notice some
mistake that was made by some other team member, a mistake that
gets noticed before the new code is placed into production
service.</p>
<p>Where a team is involved, one of the important steps will almost
always be a walk-through talk-through by the entire team, walking
and talking through the transition plan verbally. This
walk-through takes place some days in advance of the pushing of
the "go" button for the transition.</p>
<p>These things are tedious, tedious, tedious. And it means that
instead of saving money by cutting corners in the process, one
must (heaven forbid) actually incur the cost and suck up the
people-time of doing it right.</p>
<p>But when these tedious things are carried out, one reduces
greatly the risk of the entire thing going wrong in a big way that
imposes bigger costs on whoever is affected by or uses the
system. So the overall cost of the transition works out to be
less than what the overall cost would have been. <br>
</p>
<p>But when these tedious things are carried out, on average there
are far fewer bugs that need to be fixed later. So the bug-fixing
cost is reduced, on average.</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 12/12/2023 7:40 AM, Richard Schafer
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:SA1PR05MB7983254CE58F78C4A9D3FD5C8E8EA@SA1PR05MB7983.namprd05.prod.outlook.com">
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D">Still
broken today after three days of outage.
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D">This
is significant egg-on-face territory for the PTO and
reinforces the opinion that the PTO’s IT department and
their contractors are incompetent.
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span>
<div>
<div
style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> E-trademarks
<a class="moz-txt-link-rfc2396E" href="mailto:e-trademarks-bounces@oppedahl-lists.com"><e-trademarks-bounces@oppedahl-lists.com></a>
<b>On Behalf Of </b>Carl Oppedahl via E-trademarks<br>
<b>Sent:</b> Tuesday, December 12, 2023 1:43 AM<br>
<b>To:</b> For trademark practitioners. This is not for
laypersons to seek legal advice.
<a class="moz-txt-link-rfc2396E" href="mailto:e-trademarks@oppedahl-lists.com"><e-trademarks@oppedahl-lists.com></a><br>
<b>Cc:</b> Carl Oppedahl <a class="moz-txt-link-rfc2396E" href="mailto:carl@oppedahl.com"><carl@oppedahl.com></a><br>
<b>Subject:</b> Re: [E-trademarks] Thanks for the six
hours warning on Friday evening that I can't save my draft
form...<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Thank you for posting.<o:p></o:p></p>
<div>
<p class="MsoNormal">On 12/11/2023 12:35 PM, Tim Ackermann via
E-trademarks wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">Evidently, this is still broken -- you
cannot save many of the TEAS forms. No ETA on repair.
<o:p></o:p></p>
<div>
<p class="MsoNormal"><a
href="https://www.uspto.gov/blog/ebiz/"
moz-do-not-send="true" class="moz-txt-link-freetext">https://www.uspto.gov/blog/ebiz/</a><br
clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt">Tim
Ackermann<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt">The
Ackermann Law Firm<o:p></o:p></span></p>
</div>
<p><span
style="font-size:7.5pt;font-family:"Verdana",sans-serif">E: <a
href="mailto:tim@ackermannlaw.com"
target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">tim@ackermannlaw.com</a><br>
P: 817.305.0690<br>
F: 214.453.0810<br>
W: <a
href="http://ackermannlaw.com"
target="_blank"
moz-do-not-send="true">ackermannlaw.com</a><br>
O: 1701 W. Northwest Hwy. Ste. 100<br>
Grapevine TX 76051</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Sat, Dec 9, 2023 at 3:10 PM Tim
Ackermann <<a href="mailto:tim@ackermannlaw.com"
moz-do-not-send="true" class="moz-txt-link-freetext">tim@ackermannlaw.com</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote
style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B">Posted
at </span><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#444444"><a
href="https://www.uspto.gov/blog/ebiz/entry/planned-events941"
target="_blank" moz-do-not-send="true"><b><span
style="color:#005EA2">06:24PM Dec 08, 2023</span></b></a></span><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B"> in Planned
Events | </span><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#444444"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#444444">Friday
Dec 08, 2023<o:p></o:p></span></p>
</div>
<div>
<p
style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:22.5pt">
<a name="m_-3019616059707130393_planned-events941"
moz-do-not-send="true"></a><span
style="font-size:17.5pt;font-family:"Segoe UI",sans-serif;color:#333333">Planned
Events<o:p></o:p></span></p>
<p
style="margin:0in;line-height:15.75pt;box-sizing:border-box"><b><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B">Trademark
Electronic Application System (TEAS) Save
Feature Temporarily Disabled on Some Forms</span></b><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B"> <br>
The USPTO will be updating the TEAS forms below
which requires us to disable the save feature on
those forms
<b>beginning at 12:01 a.m. on Saturday</b>,
December 9 ET. An update will be posted on this
page once the save feature is restored. You’ll
still be able to: <br>
<br>
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Save
certain forms, including initial applications <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Upload
data from previously saved forms <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Submit
all TEAS forms as usual <o:p></o:p></span></li>
</ul>
<p
style="margin:0in;line-height:15.75pt;box-sizing:border-box"><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B"> Saving
will be temporarily disabled on the following
forms: <o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Change
Address or Representation Form <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Combined
Declaration of Continued Use/Excusable Nonuse
and Incontestability under Sections 71 and
15 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Combined
Declaration of Use and Incontestability Under
Section 8 and 15 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Combined
Declaration of Use and/or Excusable
Nonuse/Application for Renewal of Registration
of a Mark under Section 8 and 9 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Declaration
of Incontestability of a Mark under Section
15 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Declaration
of Use and Excusable Nonuse under Section 71 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Declaration
of Use and/or Excusable Nonuse of Mark in
Commerce Under Section 8 <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Letter
of Protest <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Petition
for Expungement or Reexamination Form <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Petition
to Revive Abandoned Application - Failure to
File Timely Statement of Use or Extension
Request <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Petition
to Revive Abandoned Application - Failure to
Respond Timely to Office Action <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Petition
to the Director <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Post-Publication
Amendment <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Request
for Express Abandonment <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Request
for Extension of Time to File a Response <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Request
for Permission to Withdraw as Attorney of
Record <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Request
for Reconsideration after Final Action <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Request
To Delete Section 1(b) Basis, Intent to Use <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Response
to Office Action <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Response
to Office Action for Post-Registration
Matters/Response to Office Action for
Post-Registration for Expungement or
Reexamination Form <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Response
to Suspension Inquiry or Letter of
Suspension <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Section
7 Request Form <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">SOU
Extension Request <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Trademark/Service
Mark Allegation of Use <o:p></o:p></span></li>
<li class="MsoNormal"
style="color:#1B1B1B;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;box-sizing:border-box">
<span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">Voluntary
Amendment Not in Response to USPTO Office
Action/Letter Form <o:p></o:p></span></li>
</ul>
<p
style="margin:0in;line-height:15.75pt;box-sizing:border-box"><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B"> Thank
you for your understanding. If you have
questions, email <a href="mailto:teas@uspto.gov"
target="_blank" title="mailto:teas@uspto.gov"
moz-do-not-send="true"><b><span
style="color:#005EA2">teas@uspto.gov</span></b></a>. <o:p></o:p></span></p>
<p
style="margin:0in;line-height:15.75pt;box-sizing:border-box"><span
style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1B1B1B"><o:p> </o:p></span></p>
</div>
</div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt">Tim
Ackermann<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt">The
Ackermann Law Firm<o:p></o:p></span></p>
</div>
<p><span
style="font-size:7.5pt;font-family:"Verdana",sans-serif">E: <a
href="mailto:tim@ackermannlaw.com" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">tim@ackermannlaw.com</a><br>
P: 817.305.0690<br>
F: 214.453.0810<br>
W: <a
href="http://ackermannlaw.com"
target="_blank"
moz-do-not-send="true">ackermannlaw.com</a><br>
O: 1701 W. Northwest Hwy. Ste. 100<br>
Grapevine TX 76051</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
</blockquote>
</div>
</blockquote>
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