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<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D">The reputational cost to the PTO for the poor quality of their IT systems is immense.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D">While practitioners can at least advise the client on how to work around the issues, U.S. clients may see this is yet another way in which the federal government is failing.
Foreign clients will see these errors as another example of how the PTO is failing to achieve its primary function.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D">The PTO expends countless resources on encouraging pro se applicants and designing their systems to make them more usable by pro se applicants, but those IT systemic failures
are no doubt driving those same pro se applicants away from pursuing protection for their inventions and trademarks.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Goudy Old Style",serif;color:#1F497D;mso-fareast-language:ZH-CN">Best regards,<br>
<b>Richard A. Schafer | Schafer IP Law</b></span><span style="font-family:"Garamond",serif;color:#1F497D;mso-fareast-language:ZH-CN"><br>
</span><span style="font-family:"Goudy Old Style",serif;color:#1F497D;mso-fareast-language:ZH-CN">P.O. Box 230081 | Houston, TX 77223<br>
M: 832.283.6564 | </span><span style="font-family:"Goudy Old Style",serif;color:#1F497D"><a href="mailto:richard@schafer-ip.com"><span style="color:#0563C1">richard@schafer-ip.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> E-trademarks <e-trademarks-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>Carl Oppedahl via E-trademarks<br>
<b>Sent:</b> Sunday, April 7, 2024 9:42 PM<br>
<b>To:</b> For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks@oppedahl-lists.com><br>
<b>Cc:</b> Carl Oppedahl <carl@oppedahl.com><br>
<b>Subject:</b> Re: [E-trademarks] [EXT] TEAS is broken?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p>Thank you for posting. Yes imagine what an impression this makes for your foreign client.<o:p></o:p></p>
<p>I am now in a position where I did eventually succeed in finishing the application that I was trying to create. And I sent the link to my client.<o:p></o:p></p>
<p>I worry that when my client clicks on the link, the client might see such a worthless error message. If so, it would make a bad impression for the client.<o:p></o:p></p>
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<p class="MsoNormal">On 4/7/2024 8:30 PM, Alex Butterman wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#156082">I have a client in China that tried to sign a new application we sent her company and she complained about the same error about a few minutes before your email.
She showed her screen as:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#156082">Hopefully, this is now permanently fixed since I suggested she try again on Monday morning their time.
</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Alex Butterman</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Partner<b>
</b></span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Avenir Next";color:#37428A">DUNLAP </span></b><b><span style="font-family:"Avenir Next";color:#616A73">BENNETT </span></b><b><span style="font-family:"Avenir Next";color:#37428A">& LUDWIG</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><i><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">211 Church St., SE; Leesburg, VA 20175</span></i><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">T: 703-777-7319</span><span style="font-family:"Arial",sans-serif;color:#156082;mso-ligatures:standardcontextual"> –
</span><span style="color:#156082;mso-ligatures:standardcontextual"><a href="https://www.dbllawyers.com/attorney/alex-butterman/"><b><span style="font-family:"Arial",sans-serif">BIO</span></b></a></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><span style="color:#156082"><img border="0" width="167" height="49" style="width:1.7395in;height:.5104in" id="Picture_x0020_4" src="cid:image002.png@01DA89A5.502A9CB0" alt="A blue and white logo
Description automatically generated"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#156082;mso-ligatures:standardcontextual">This electronic message contains information from Dunlap Bennett & Ludwig PLLC and may be confidential or privileged. If you are
not the intended recipient, any disclosure, copying, or use of the contents is prohibited. If you have received this e-mail in error, please notify us and delete the message without copying or disclosing it.</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> E-trademarks
<a href="mailto:e-trademarks-bounces@oppedahl-lists.com"><e-trademarks-bounces@oppedahl-lists.com></a>
<b>On Behalf Of </b>Carl Oppedahl via E-trademarks<br>
<b>Sent:</b> Sunday, April 7, 2024 04:54 AM<br>
<b>To:</b> for trademark practitioners <a href="mailto:e-trademarks@oppedahl-lists.com">
<e-trademarks@oppedahl-lists.com></a><br>
<b>Cc:</b> Carl Oppedahl <a href="mailto:carl@oppedahl.com"><carl@oppedahl.com></a><br>
<b>Subject:</b> [EXT] [E-trademarks] TEAS is broken?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p>I tried to file a trademark application just now. Here is the rather unhelpful error message that TEAS provided:<o:p></o:p></p>
<p><img border="0" width="517" height="183" style="width:5.3854in;height:1.9062in" id="Picture_x0020_1" src="cid:image003.png@01DA89A5.502A9CB0"><o:p></o:p></p>
<p>Then I tried again, and the error message changed to this:<o:p></o:p></p>
<p><img border="0" width="508" height="167" style="width:5.2916in;height:1.7395in" id="Picture_x0020_2" src="cid:image004.png@01DA89A5.502A9CB0"><o:p></o:p></p>
<p>I checked the USPTO system status page and it did not list any planned outage for today at this time. Those two USPTO failures happened when I was using Chrome. Then I tried the same thing in Edge, and this was the error message:<o:p></o:p></p>
<p><img border="0" width="590" height="247" style="width:6.1458in;height:2.5729in" id="Picture_x0020_3" src="cid:image005.png@01DA89A5.502A9CB0"><o:p></o:p></p>
<p>I wonder if anybody is able to file a trademark application just now?<o:p></o:p></p>
<p> <o:p></o:p></p>
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