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<span style="font-size:11.0pt">ZOMG Gerry, I was caught in an endless verification loop where it made me do that I think 4
<span class="GramE">times<span style=""> </span>with</span> the drivers’ license/face capture before I finally cracked and contacted ID.me.
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<span style="font-size:11.0pt">But here’s the thing: if you’re in the Infinite Verification Loop with any agency, the hangup is often ID.me and then you can’t get into your account to log into Id.me to access their “faster” response team. In my case, they had
decided that my account <span class="GramE">was connected with</span> my prior work email, to which I have no access, obviously. No worries though, says the “help” page, just type in your old inaccessible email address with your old password. The chances that
I’m going to remember a prior password, from a year ago, is .000002%.No worries, says the help page, just put in a few guesses – sorry, guys, the fact that we’re all forced to register 8FUN€beach§woohoo34# means that unless you write them all
<span class="GramE">down</span> you’re screwed. <span class="GramE">So</span> there is no way to get in at ALL.
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<span class="GramE"><span style="font-size:11.0pt">So</span></span><span style="font-size:11.0pt"> you go to ID.me and fill out the “<span class="SpellE">help”email</span>, because you can only report that way, and they say “high volume but will get back to
you within a week”. But … we have an 8&15 and the client finally surfaced and <span class="GramE">
it’s</span> due tomorrow!! <span class="GramE">So</span> a friend suggested that I call the TM Assistance Center, and ask to talk w true TEAS "technical problems people" and plead for help. They have some kind of Big Red Phone to
<span class="GramE">get in touch with</span> ID.me and get you a response much sooner. Once I did that, I heard from ID.me a few hours later and the problem was solved by the next day. Not lickety-split, but much faster than the week a lot of people
<span class="GramE">have to</span> wait for ID.me.</span></p>
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<span style="font-size:11.0pt">Good luck! </span></p>
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<a name="_MailAutoSig"><span style="font-size:11.0pt">Laura Talley Geyer (she/her)</span></a></p>
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<span style=""><span style="font-size:11.0pt">Of Counsel</span></span></p>
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<span style=""><i><span style="font-size:11.0pt">ND Galli Law LLC</span></i></span><span style=""><span style="font-size:11.0pt"></span></span></p>
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<span style=""><span style="font-size:11.0pt">1200 G Street, N.W., Ste 800</span></span></p>
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<span style=""><span style="font-size:11.0pt">Washington, DC 20005</span></span></p>
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<span style=""><span style="font-size:11.0pt">Tel: (202) 599-9019 (direct)</span></span></p>
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<span style=""></span><a href="https://ndgallilaw.com/laura-geyer/"><span style=""><span style="font-size:11.0pt">https://ndgallilaw.com/laura-geyer/</span></span><span style=""></span></a><span style=""><span style="font-size:11.0pt"></span></span></p>
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<a name="_MailOriginal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b></a><span style=""><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> E-trademarks <e-trademarks-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>Gerry J. Elman via E-trademarks<br>
<b>Sent:</b> Tuesday, April 16, 2024 11:51 PM<br>
<b>To:</b> For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks@oppedahl-lists.com><br>
<b>Cc:</b> Gerry J. Elman <gerry@elman.com>; Kartik Kumar <Office@elman.com><br>
<b>Subject:</b> [E-trademarks] User verification suddenly required despite being securely logged into MyUSPTO</span></span></p>
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<span style=""><b><span style="color: rgb(204, 0, 0);">EXTERNAL EMAIL</span></b></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="">I have "sponsored" a remote paralegal to log into MyUSPTO for both trademark and patent matters. Up to now that was working ok. But yesterday, after logging into MyUSPTO, he was stymied from accessing the page for a Section 8
trademark filing for a client I had asked him to start for me.</span></span></p>
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<span style=""><span style="">Instead he was presented with a screen demanding that he provide an additional form of "verification" via the
</span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,OaD2j1z59sUNAdOfdGsU2-fUozGx4Nw1einR6N3ou5cql64oOvktGThgdKamlQoiQVTWy4e_5cpjH6eLeeRu51_Zost0e5fy98y337mIDDeq&typo=1&ancr_add=1"><span style=""><span style="">ID.me</span></span><span style=""></span></a><span style=""><span style="">
platform, even though he was already securely logged into MyUSPTO with its own identity factor. Several months ago I had successfully "sponsored" him as a paralegal working for me. See attached screenshot.</span></span></p>
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<span style=""><span style="">And I find that the </span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,q230Rx-T3V4Xo_RLOkbGCi1lRaS1X94Car77y7dIDHE6pRlFZkpspg--rROVFoaNtdG7_Akk2n05Plf9U9sBwprQuZ_iIQXAShtDp3dy&typo=1&ancr_add=1"><span style=""><span style="">ID.me</span></span><span style=""></span></a><span style=""><span style="">
platform is skewed towards people located in the United States. He is working for me from outside the border.</span></span></p>
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<span style=""><span style="">Has anyone else encountered this sudden impediment to ongoing trademark work? I had no notice that this additional barrier was going to be erected. Did I miss a notice from USPTO? Has this requirement been vetted under the Paperwork
Reduction Act?</span></span></p>
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<span style=""><span style="">Any advice as to whom to contact at USPTO? The Trademark Help Desk wasn't able to provide help here.</span></span></p>
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<span style=""><span style="font-size: 10pt; color: rgb(87, 87, 87);">-Gerry
</span></span><a href="mailto:gerry@elman.com"><span style=""><span style="font-size:10.0pt">gerry@elman.com</span></span><span style=""></span></a><span style=""><span style="font-size: 10pt; color: rgb(87, 87, 87);"> </span></span></p>
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<span style=""><span style="font-family: "Times New Roman", serif; color: rgb(87, 87, 87);">Gerry J. Elman, Elman IP</span></span><span style=""><span style="color: rgb(87, 87, 87);"></span></span></p>
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<span style=""><span style="font-family: "Times New Roman", serif; color: rgb(87, 87, 87);">6117 St James Pl, Denton, TX 76210</span></span><span style=""><span style="color: rgb(87, 87, 87);">
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<span style=""><span style="font-size: 10pt; color: rgb(87, 87, 87);">office ph. 610-892-9942 mobile 610-909-2468</span></span></p>
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<span style=""><span style="">-------- Original message --------</span></span></p>
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<span style=""><span style="">From: Gerry Elman <</span></span><a href="mailto:gjelman@live.com"><span style=""><span style="">gjelman@live.com</span></span><span style=""></span></a><span style=""><span style="">>
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<span style=""><span style="">Date: 4/16/24 5:08 PM (GMT-06:00) </span></span></p>
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<span style=""><span style="">To: "Gerry J. Elman" <</span></span><a href="mailto:gerry@elman.com"><span style=""><span style="">gerry@elman.com</span></span><span style=""></span></a><span style=""><span style="">>
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<span style=""><span style="">Subject: TM verification required </span></span></p>
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