<div dir="ltr"><div class="gmail_default" style="font-family:times new roman,serif"><span style="font-size:16px">Ugh, I've been trying on and off for the past year and a half to get my MyUSPTO account updated to my current e-mail at my current firm. At least I can use the old e-mail to log in, so it hasn't stopped me from working, but it is ridiculous.</span></div><div class="gmail_default" style="font-family:times new roman,serif"><span style="font-size:16px"><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div style="color:rgb(34,34,34);font-family:tahoma;font-size:medium"><span style="font-family:"times new roman",serif"><span style="font-size:16px">Cheers,</span></span></div><div style="color:rgb(34,34,34);font-family:tahoma;font-size:medium"><span style="font-family:"times new roman",serif"><span style="font-size:16px"> </span></span></div><div style="color:rgb(34,34,34);font-family:tahoma;font-size:medium"><span style="font-family:"times new roman",serif"><span style="color:rgb(255,102,0);font-size:12pt">Sam<span> Castree, III</span></span></span></div><div style="color:rgb(34,34,34);font-family:tahoma;font-size:medium"><span style="font-family:"times new roman",serif"><span style="color:rgb(255,102,0);font-size:12pt"><br></span></span></div><div style="color:rgb(34,34,34);font-size:medium"><font face="times new roman, serif"><span style="color:rgb(255,102,0);font-size:12pt"><span><i>Sam Castree Law, LLC</i></span></span></font></div><div style="color:rgb(34,34,34)"><font face="times new roman, serif"><span style="color:rgb(255,102,0)"><span><span style="font-size:12pt"><i>3421 W. Elm St.</i></span></span></span></font></div><div style="color:rgb(34,34,34)"><font face="times new roman, serif"><span style="color:rgb(255,102,0)"><span><span style="font-size:12pt"><i>McHenry, IL 60050</i></span></span></span></font></div><div style="color:rgb(34,34,34)"><font face="times new roman, serif"><span style="color:rgb(255,102,0)"><span><span style="font-size:12pt"><i>(815) 344-6300</i></span></span></span></font></div></div></div></div></span></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 17, 2024 at 4:00 PM Laura Geyer via E-trademarks <<a href="mailto:e-trademarks@oppedahl-lists.com">e-trademarks@oppedahl-lists.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<span style="font-size:11pt">ZOMG Gerry, I was caught in an endless verification loop where it made me do that I think 4
<span>times<span> </span>with</span> the drivers’ license/face capture before I finally cracked and contacted ID.me.
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<span style="font-size:11pt"> </span></p>
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<span style="font-size:11pt">But here’s the thing: if you’re in the Infinite Verification Loop with any agency, the hangup is often ID.me and then you can’t get into your account to log into Id.me to access their “faster” response team. In my case, they had
decided that my account <span>was connected with</span> my prior work email, to which I have no access, obviously. No worries though, says the “help” page, just type in your old inaccessible email address with your old password. The chances that
I’m going to remember a prior password, from a year ago, is .000002%.No worries, says the help page, just put in a few guesses – sorry, guys, the fact that we’re all forced to register 8FUN€beach§woohoo34# means that unless you write them all
<span>down</span> you’re screwed. <span>So</span> there is no way to get in at ALL.
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<span><span style="font-size:11pt">So</span></span><span style="font-size:11pt"> you go to ID.me and fill out the “<span>help”email</span>, because you can only report that way, and they say “high volume but will get back to
you within a week”. But … we have an 8&15 and the client finally surfaced and <span>
it’s</span> due tomorrow!! <span>So</span> a friend suggested that I call the TM Assistance Center, and ask to talk w true TEAS "technical problems people" and plead for help. They have some kind of Big Red Phone to
<span>get in touch with</span> ID.me and get you a response much sooner. Once I did that, I heard from ID.me a few hours later and the problem was solved by the next day. Not lickety-split, but much faster than the week a lot of people
<span>have to</span> wait for ID.me.</span></p>
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<span style="font-size:11pt"> </span></p>
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<span style="font-size:11pt">Good luck! </span></p>
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<a name="m_4342025651094645862__MailAutoSig"><span style="font-size:11pt">Laura Talley Geyer (she/her)</span></a></p>
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<span><span style="font-size:11pt">Of Counsel</span></span></p>
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<span><i><span style="font-size:11pt">ND Galli Law LLC</span></i></span><span><span style="font-size:11pt"></span></span></p>
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<span><span style="font-size:11pt">1200 G Street, N.W., Ste 800</span></span></p>
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<span><span style="font-size:11pt">Washington, DC 20005</span></span></p>
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<span><span style="font-size:11pt">Tel: (202) 599-9019 (direct)</span></span></p>
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<span></span><a href="https://ndgallilaw.com/laura-geyer/" target="_blank"><span><span style="font-size:11pt">https://ndgallilaw.com/laura-geyer/</span></span><span></span></a><span><span style="font-size:11pt"></span></span></p>
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<span style="font-size:11pt"> </span></p>
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<a name="m_4342025651094645862__MailOriginal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b></a><span><span style="font-size:11pt;font-family:Calibri,sans-serif"> E-trademarks <<a href="mailto:e-trademarks-bounces@oppedahl-lists.com" target="_blank">e-trademarks-bounces@oppedahl-lists.com</a>>
<b>On Behalf Of </b>Gerry J. Elman via E-trademarks<br>
<b>Sent:</b> Tuesday, April 16, 2024 11:51 PM<br>
<b>To:</b> For trademark practitioners. This is not for laypersons to seek legal advice. <<a href="mailto:e-trademarks@oppedahl-lists.com" target="_blank">e-trademarks@oppedahl-lists.com</a>><br>
<b>Cc:</b> Gerry J. Elman <<a href="mailto:gerry@elman.com" target="_blank">gerry@elman.com</a>>; Kartik Kumar <<a href="mailto:Office@elman.com" target="_blank">Office@elman.com</a>><br>
<b>Subject:</b> [E-trademarks] User verification suddenly required despite being securely logged into MyUSPTO</span></span></p>
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<span><b><span style="color:rgb(204,0,0)">EXTERNAL EMAIL</span></b></span><span><span></span></span></p>
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<span><span>I have "sponsored" a remote paralegal to log into MyUSPTO for both trademark and patent matters. Up to now that was working ok. But yesterday, after logging into MyUSPTO, he was stymied from accessing the page for a Section 8
trademark filing for a client I had asked him to start for me.</span></span></p>
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<span><span>Instead he was presented with a screen demanding that he provide an additional form of "verification" via the
</span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,OaD2j1z59sUNAdOfdGsU2-fUozGx4Nw1einR6N3ou5cql64oOvktGThgdKamlQoiQVTWy4e_5cpjH6eLeeRu51_Zost0e5fy98y337mIDDeq&typo=1&ancr_add=1" target="_blank"><span><span>ID.me</span></span><span></span></a><span><span>
platform, even though he was already securely logged into MyUSPTO with its own identity factor. Several months ago I had successfully "sponsored" him as a paralegal working for me. See attached screenshot.</span></span></p>
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<span><span>And I find that the </span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,q230Rx-T3V4Xo_RLOkbGCi1lRaS1X94Car77y7dIDHE6pRlFZkpspg--rROVFoaNtdG7_Akk2n05Plf9U9sBwprQuZ_iIQXAShtDp3dy&typo=1&ancr_add=1" target="_blank"><span><span>ID.me</span></span><span></span></a><span><span>
platform is skewed towards people located in the United States. He is working for me from outside the border.</span></span></p>
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<span><span>Has anyone else encountered this sudden impediment to ongoing trademark work? I had no notice that this additional barrier was going to be erected. Did I miss a notice from USPTO? Has this requirement been vetted under the Paperwork
Reduction Act?</span></span></p>
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<span><span>Any advice as to whom to contact at USPTO? The Trademark Help Desk wasn't able to provide help here.</span></span></p>
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<span><span style="font-size:10pt;color:rgb(87,87,87)">-Gerry
</span></span><a href="mailto:gerry@elman.com" target="_blank"><span><span style="font-size:10pt">gerry@elman.com</span></span><span></span></a><span><span style="font-size:10pt;color:rgb(87,87,87)"> </span></span></p>
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<span><span style="font-family:"Times New Roman",serif;color:rgb(87,87,87)">Gerry J. Elman, Elman IP</span></span><span><span style="color:rgb(87,87,87)"></span></span></p>
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<span><span style="font-family:"Times New Roman",serif;color:rgb(87,87,87)">6117 St James Pl, Denton, TX 76210</span></span><span><span style="color:rgb(87,87,87)">
</span></span></p>
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<span><span style="font-size:10pt;color:rgb(87,87,87)">office ph. 610-892-9942 mobile 610-909-2468</span></span></p>
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<span><span>-------- Original message --------</span></span></p>
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<span><span>From: Gerry Elman <</span></span><a href="mailto:gjelman@live.com" target="_blank"><span><span>gjelman@live.com</span></span><span></span></a><span><span>>
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<span><span>Date: 4/16/24 5:08 PM (GMT-06:00) </span></span></p>
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<span><span>To: "Gerry J. Elman" <</span></span><a href="mailto:gerry@elman.com" target="_blank"><span><span>gerry@elman.com</span></span><span></span></a><span><span>>
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<span><span>Subject: TM verification required </span></span></p>
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</blockquote></div>