<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Hi Carl:</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">I hope this finds you feeling smiley.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">See you and Sam at JBG Sat? It will be lovely to get down together, if so!</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">I spoke with Niya, Lisa and Andy about our IT needs. We believe the needs of the rest of the team are, and will continue to be minimal (which I am sure you can verify in your record keeping), and thus ask that you please make our second seat a floating one for Brand Geek's other team members, Nia (Admin and Impact Angel), Andy (Paralegal) and Lisa (bookkeeper).</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Please confirm that this works for you.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Thanks kindly.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Love,</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="font-size:x-small">Lara Pearson </span><font face="Verdana, Arial, Helvetica, sans-serif" style="font-size:x-small">(she/her/hers)</font><font size="1" style="font-family:Arial,Helvetica,sans-serif"><font face="verdana, sans-serif"> </font><font face="verdana, sans-serif"><span style="color:rgb(34,34,34)">[</span><a href="https://medium.com/gender-inclusivit/why-i-put-pronouns-on-my-email-signature-and-linkedin-profile-and-you-should-too-d3dc942c8743" style="color:rgb(17,85,204)" target="_blank">Why pronouns</a>?<span style="color:rgb(34,34,34)">] (<a href="https://namedrop.io/larapearson" target="_blank">Hear how I say my name</a>)</span></font></font><br></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><font size="1"><font size="1" style="background-color:rgb(255,255,255)">Law Office of Lara Pearson Ltd, PBC</font></font></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><font size="1"><font size="1">Leader, Brand Geek</font></font><font size="1"><font size="1"><br></font></font></span></p><p style="margin:0px"><font color="#000000" style="font-family:Verdana,Arial,Helvetica,sans-serif;font-size:13px"><span style="font-size:x-small">Lara@BrandGeek.net | </span><span style="font-size:x-small">Ph: 775.833.1600</span><span style="font-size:x-small"> </span></font><span style="font-family:Verdana,Arial,Helvetica,sans-serif;font-size:x-small"><font color="#000000">|</font> <font style="color:rgb(17,85,204)"><a href="http://brandgeek.net/about/" style="color:rgb(17,85,204)" target="_blank">My bio</a></font></span><span style="font-family:verdana,sans-serif;font-size:x-small"> </span><br></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><font size="1">This e-mail may contain information that is <b>privileged</b> or </font><font size="1"><b>confidential</b></font><font size="1">. If you received this communication in error, please immediately notify the sender and delete/destroy all copies of this correspondence. Thank you.</font><br></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><br></span></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><b style="font-size:small"><font color="#674ea7">Brand Geek practices flex-time and a 4-day work week Mon-Thurs.</font></b><b style="font-size:small;font-family:verdana,sans-serif"><font color="#674ea7"> If you see us working weekends, that's our choice. We do not expect anyone (including you!) to work/respond on the weekend. Please respond at a time that works for you. </font></b></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><font style="color:rgb(0,102,0)" size="1"><b>Protecting the Brands that are Changing the World</b></font><font style="color:rgb(0,102,0)" size="1"><b><span style="border-collapse:collapse">®</span></b></font><br></span></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><font style="color:rgb(0,102,0)" size="1"><b>Protecting the Businesses that are Changing the World</b></font><font style="color:rgb(0,102,0)" size="1"><b><span style="border-collapse:collapse">®<br>Protecting the Brands of Soulfulpreneurs</span></b></font><b style="color:rgb(0,102,0);font-size:x-small"><span style="border-collapse:collapse">®</span></b></span></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><br></span></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><span style="background-color:rgb(255,255,255)"><b><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif">Leading the way, we belong to </font></font></b><b><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif">1% for the Planet (since January 2006), SVN (since Spring 2007), </font></font></b><b><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif">Certified B Corporation (since February 2008)</font></font><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif">.</font></font></b></span></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><b><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif;background-color:rgb(255,255,255)"><br></font></font></b></p><p style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif;margin:0px"><b><font style="color:rgb(0,153,0)" size="1"><font style="font-family:verdana,sans-serif;background-color:rgb(255,255,255)">Save the planet! Please don't print.<br><br></font></font></b></p><p style="margin:0px"><font size="1"><font><font face="verdana, sans-serif" color="#000000"><b style="background-color:rgb(255,255,255)">I humbly acknowledge that this email is being sent from the unceded traditional lands of the first people of Lake Tahoe, the Washoe or Wa\u0161i\u0161iw ("people from here," sometimes translated as Wa She Shu) of the Great Basin, past, present, and future. I honor with gratitude this sacred land itself and the <a href="https://washoetribe.us/" target="_blank">Washoe Tribe</a>.</b></font></font></font></p><p style="text-align:center;margin:0px"><font size="1"><font><font face="verdana, sans-serif" color="#000000"><b><span style="background-color:rgb(255,255,255)"><img width="82" height="96" src="https://ci3.googleusercontent.com/mail-sig/AIorK4y4Iv_kGzA33LVGak2vMhpl9pJRxSsauquJ4IauN3cCjPL9RMrW0WOjQAJU4eQui-VHV5Wu9jk"></span><br></b></font></font></font></p></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 3, 2024 at 3:14\u202fPM Lara Pearson <<a href="mailto:lara@brandgeek.net" target="_blank">lara@brandgeek.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><br id="m_4674890004185305036m_7427941083499923741m_5421869063628749477lineBreakAtBeginningOfSignature"><div dir="ltr"><div>Lara Pearson, Esq.</div><div>Law Office of Lara Pearson Ltd, PBC & Brand Geek</div><div>775.833.1600</div><div>Calendly.com/BrandGeek (let's meet)</div><div><div><br></div><div><span style="background-color:rgba(255,255,255,0)">Creative typoing by iPhone</span></div></div><div><br></div><div><br></div></div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> Carl LeBlanc <<a href="mailto:carl@tahoetechgroup.com" target="_blank">carl@tahoetechgroup.com</a>><br><b>Date:</b> October 3, 2024 at 11:37:13\u202fAM PDT<br><b>To:</b> Lara Pearson <<a href="mailto:lara@brandgeek.net" target="_blank">lara@brandgeek.net</a>>, Help Desk <<a href="mailto:help@tahoetechgroup.com" target="_blank">help@tahoetechgroup.com</a>><br><b>Cc:</b> Brand Geek Bookkeeping <<a href="mailto:bookkeeping@brandgeek.net" target="_blank">bookkeeping@brandgeek.net</a>>, Niya Graeber <<a href="mailto:niya@brandgeek.net" target="_blank">niya@brandgeek.net</a>><br><b>Subject:</b> <b>Re: Ticket Completed #TTG_41-10012024# (Computer help)</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">\ufeff
<div style="direction:ltr;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
Hello,<br>
<br>
Technically it's just you and Niya, but as long as the volume is low, we don't mind passing some assistance their way once in a while. I just saw a separate email from Alex explaining the situation. </div>
<div style="direction:ltr;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div id="m_4674890004185305036m_7427941083499923741m_5421869063628749477x_Signature" style="color:inherit">
<p style="margin-top:0px;margin-bottom:0px">--</p>
<p style="margin-top:0px;margin-bottom:0px">Carl LeBlanc</p>
<p style="margin-top:0px;margin-bottom:0px"><img alt="Outlook-bkgjjlwd.png" src="cid:ii_19272639b4bad3231361"></p>
<p style="margin-top:0px;margin-bottom:0px">530-550-0999</p>
<p style="margin-top:0px;margin-bottom:0px"> </p>
</div>
<div id="m_4674890004185305036m_7427941083499923741m_5421869063628749477x_appendonsend" style="color:inherit"></div>
<hr style="direction:ltr;display:inline-block;width:98%">
<div id="m_4674890004185305036m_7427941083499923741m_5421869063628749477x_divRplyFwdMsg" dir="ltr" style="color:inherit"><span style="font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>From:</b> Lara Pearson <<a href="mailto:lara@brandgeek.net" target="_blank">lara@brandgeek.net</a>><br>
<b>Sent:</b> Thursday, October 3, 2024 9:52 AM<br>
<b>To:</b> Carl LeBlanc <<a href="mailto:carl@tahoetechgroup.com" target="_blank">carl@tahoetechgroup.com</a>>; Help Desk <<a href="mailto:help@tahoetechgroup.com" target="_blank">help@tahoetechgroup.com</a>><br>
<b>Cc:</b> Brand Geek Bookkeeping <<a href="mailto:bookkeeping@brandgeek.net" target="_blank">bookkeeping@brandgeek.net</a>>; Niya Graeber <<a href="mailto:niya@brandgeek.net" target="_blank">niya@brandgeek.net</a>><br>
<b>Subject:</b> Fwd: Ticket Completed #TTG_41-10012024# (Computer help)</span>
<div> </div>
</div>
<div style="direction:ltr">Hi Carl:</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">I hope this finds you smiling.</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">It finds me feeling rather perplexed, as I believe my support contract with Tahoe Tech covers my employees, which includes Lisa Yattaw our bookkeeper. Lisa has been trying to get URGENT tech support from you all since Monday, as
the laptop we purchased from her prior employer on which all of our data was stored is inaccessible.</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">From her email below, I understand your team told her to "look it up on YouTube." I imagine that's a mistake, and you and your team to remedy this situation this morning please.</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">Thank you.</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">Have a smiley day,</div>
<div style="direction:ltr">Lara Pearson, Esq.</div>
<div style="direction:ltr">Law Office of Lara Pearson Ltd, PBC & Brand Geek</div>
<div style="direction:ltr">775.833.1600</div>
<div style="direction:ltr">Calendly.com/BrandGeek (let's meet)</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr"><span style="background-color:rgba(255,255,255,0)">Creative typoing by iPhone</span></div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr"><br>
Begin forwarded message:<br>
<br>
</div>
<blockquote>
<div style="direction:ltr"><b>From:</b> Brand Geek Bookkeeping <<a href="mailto:bookkeeping@brandgeek.net" target="_blank">bookkeeping@brandgeek.net</a>><br>
<b>Date:</b> October 3, 2024 at 9:31:21\u202fAM PDT<br>
<b>To:</b> Lara Pearson <<a href="mailto:lara@brandgeek.net" target="_blank">lara@brandgeek.net</a>><br>
<b>Subject:</b> <b>Fwd: Ticket Completed #TTG_41-10012024# (Computer help)</b><br>
<br>
</div>
</blockquote>
<blockquote>
<div style="direction:ltr">\ufeff</div>
<div style="direction:ltr">FYI Here was my response to the help I received from Tech group. </div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">You did not offer to login and walk me through any steps on solving my issue. Never offered to send me written instructions for getting my laptop back to new state. Told me to look up on Youtube to get how to reset my laptop. </div>
<div style="direction:ltr">Lisa Y</div>
<div style="direction:ltr">Bookkeeper</div>
<div style="direction:ltr">Brand Geek</div>
<div style="direction:ltr">Law Office of Lara Pearson, LTD, PBC</div>
<div style="direction:ltr"><a href="mailto:Bookkeeping@brandgeek.net" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA6c2471f2-b004-e7f6-a056-69b2558a5d0d" target="_blank">Bookkeeping@brandgeek.net</a></div>
<div style="direction:ltr"><br>
<br>
</div>
<div style="direction:ltr">---------- Forwarded message ---------<br>
From: <b>TTG Help Desk</b> <<a href="mailto:help@tahoetechgroup.com" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA79b90f1a-72d1-50de-04c2-3db8fce19624" target="_blank">help@tahoetechgroup.com</a>><br>
Date: Wed, Oct 2, 2024 at 5:00\u202fPM<br>
Subject: Ticket Completed #TTG_41-10012024# (Computer help)<br>
To: <<a href="mailto:bookkeeping@brandgeek.net" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA867ed862-39f3-8c2f-b84c-cdae74d35875" target="_blank">bookkeeping@brandgeek.net</a>></div>
<div style="direction:ltr"><br>
<br>
</div>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"> ##- Please type your reply above this line -## </p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px">Dear Lisa Yattaw ,</p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"><b>Ticket: TTG_41-10012024 "<i>Computer help</i>" has been closed.</b></p>
<div style="direction:ltr;text-align:left"><b>How did we do on this request?</b></div>
<table style="direction:ltr;text-align:left;border-collapse:collapse;border-spacing:0px;box-sizing:border-box;color:inherit;background-color:inherit">
<tbody>
<tr>
<td style="direction:ltr;text-align:center"><span style="color:black;background-color:rgb(51,153,102);line-height:19px"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/1/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA4a1791bf-faae-6813-6b90-879a8dc4272f" target="_blank"><img alt="Good" height="55" style="height: 55px; max-width: 55px; min-width: 55px; min-height: 55px; margin-right: auto; margin-left: auto; border-radius: 30px; display: block; vertical-align: middle;" src="https://feedback.smileback.io/v/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/1/"></a></span>
<div style="direction:ltr;text-align:center"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/1/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA7adefb93-5f9a-26f3-d0be-474e96aa7cef" target="_blank">Good</a></div>
</td>
<td style="direction:ltr;text-align:center"><span style="color:black;background-color:rgb(255,204,0);line-height:19px"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/0/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA30497f81-6cbb-ac32-a3e9-27bdb3944e17" target="_blank"><img alt="OK" style="max-width: 55px; min-width: 55px; min-height: 55px; margin-right: auto; margin-left: auto; border-radius: 30px; display: block; vertical-align: middle;" src="https://feedback.smileback.io/v/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/0/"></a></span>
<div style="direction:ltr;text-align:center"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/0/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWAef369c6d-519b-ff3a-04b5-0e62ff33eb0b" target="_blank">OK</a></div>
</td>
<td style="direction:ltr;text-align:center"><span style="color:black;background-color:rgb(197,0,11);line-height:19px"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/-1/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWA5fcafe1d-5db3-3faf-8046-7601c7bdb078" target="_blank"><img alt="Bad" height="55" style="height: 55px; max-width: 55px; min-width: 55px; min-height: 55px; margin-right: auto; margin-left: auto; border-radius: 30px; display: block; vertical-align: middle;" src="https://feedback.smileback.io/v/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/-1/"></a></span>
<div style="direction:ltr;text-align:center"><a href="https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/-1/" style="display:block" id="m_4674890004185305036m_7427941083499923741m_5421869063628749477OWAdd171588-8e90-14f6-d0b3-cbb1eb2447d0" target="_blank">Bad</a></div>
</td>
</tr>
</tbody>
</table>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"><b><br>
</b><br>
--------------------------<br>
<b>Notes (if there are any) are as follows:</b></p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"><i>A reset will be done. </i></p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"><i> </i></p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"><i>Closing ticket.</i></p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px">If you reply to this email it will be added to the ticket as a new note.</p>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px">Thank you,</p>
<div style="direction:ltr">Tahoe Tech Group </div>
<p style="direction:ltr;margin-top:0px;margin-bottom:0px"> </p>
</blockquote>
</div></blockquote></div></blockquote></div>