<div dir="ltr"><div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">Seeking recommendations for common law watch services for web, social media, and domain. I am currently using markify and the reports are effectively useless and since they were acquired by Questel, the customer service is also abysmal. Alternatively, if you are using Markify for these services, how are you dealing with the following issues?</div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)"><br></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">1) The reports only produce results with literal direct hits, not even exact same words with hyphenation or spacing. Only the exact same form. Obviously this is not going to produce infringing handles on social media (since no two handles can be identical...) so it ends up being a lot of unrelated hashtag results. </div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)"><br></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">the response I got from support on this issue was essentially &quot;we&#39;ll get to this when we can get to it&quot;:</div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)"><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><span style="color:rgb(0,0,0);font-family:arial,sans-serif;font-size:12px">Our Tech Team will implement changes to Social Monitor so not only identical results will be returned. But it&#39;s a big project that is not currently in the working, but it is planned.</span></blockquote><div><br></div></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">2) Secondly, the majority of the web result captured images show pop-ups or errors instead of the relevant substance showing the instance of potential infringement.</div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)"><br></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">the response I got from support on this issue was that this is &quot;expected and normal&quot;: </div></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><span style="font-family:arial,sans-serif;font-size:12px">Pop-ups on websites can be challenging to manage, as each site has a unique structure, especially during web searches that target random and newly published websites. This also applies to security blocks, as the system cannot anticipate the layout of these sites.<br></span>Currently, our scraper is designed to handle pop-ups and blocks only for predefined websites it supports, such as e-commerce platforms. Therefore, the behavior you\u2019re experiencing is expected and normal for the system at this time. </blockquote><div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)"><br></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif;font-size:small;color:rgb(68,68,68)">Thanks in advance for any recommendations!</div><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><br><table style="color:rgb(34,34,34);direction:ltr;border-collapse:collapse"><tbody><tr><td><table cellpadding="0" cellspacing="0" width="100%" style="width:528px;padding:0px 8px;line-height:normal"><tbody><tr><td style="font-family:Arial"><img src="https://img.dlvr.ws/5551579829764096/4527378406703104/signoff.gif?ck=1639765451.17" height="57" style="height:57px"></td></tr></tbody></table><table cellpadding="0" cellspacing="0" border="0" width="100%"><tbody><tr><td style="line-height:0;height:16px;max-width:600px"></td></tr></tbody></table><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;font-family:Arial;line-height:1.25;padding-bottom:10px;color:rgb(0,0,0);width:528px"><tbody><tr><td style="vertical-align:top;padding:0.01px 18px 0.01px 0.01px"><br></td><td valign="top" style="padding:0.01px;width:510px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;width:510px"><tbody><tr><td style="padding:0.01px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;width:510px"><tbody><tr><td width="100%" style="padding:0.01px;width:340px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;width:340px"><tbody><tr><td style="padding:0.01px;line-height:17px"><p style="margin:0px"><span style="color:rgb(226,135,138);font-size:14px;font-weight:bold">JACLYN IONIN, ESQ.</span><br><span style="font-size:12px;letter-spacing:0px;color:rgb(68,68,68);text-transform:initial">Owner, Principal Attorney,</span> <span style="font-size:12px;letter-spacing:0px;color:rgb(68,68,68);text-transform:initial">Ionin Law</span></p></td></tr></tbody></table></td><td valign="bottom" style="vertical-align:bottom;padding:0px 0px 1px 50px;line-height:0"><table cellpadding="0" cellspacing="0" align="right" style="border-collapse:collapse;float:right;width:120px"><tbody><tr><td style="padding:0.01px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td align="left" style="padding-right:6px;text-align:center;padding-top:0px"><a href="https://www.facebook.com/ioninlaw" style="color:rgb(17,85,204)" target="_blank"><img width="24" height="24" src="https://cdn.gifo.wisestamp.com/social/facebook/3b5998/48/circle/background.png" border="0" style="float:left;border:none"></a></td><td align="left" style="padding-right:6px;text-align:center;padding-top:0px"><a href="https://www.instagram.com/ioninlaw/" style="color:rgb(17,85,204)" target="_blank"><img width="24" height="24" src="https://cdn.gifo.wisestamp.com/social/instagram/E4405F/48/circle/background.png" border="0" style="float:left;border:none"></a></td><td align="left" style="padding-right:6px;text-align:center;padding-top:0px"><a href="https://www.linkedin.com/company/ioninlaw/" style="color:rgb(17,85,204)" target="_blank"><img width="24" height="24" src="https://cdn.gifo.wisestamp.com/social/linkedin/0077b5/48/circle/background.png" border="0" style="float:left;border:none"></a></td><td align="left" style="padding-right:6px;text-align:center;padding-top:0px"><a href="https://calendly.com/ioninlaw" style="color:rgb(17,85,204)" target="_blank"><img width="24" height="24" src="https://cdn.gifo.wisestamp.com/social/custom/https%3A%2F%2Fd36urhup7zbd7q.cloudfront.net%2F5551579829764096%2F3eb0ecba-9afd-4014-a198-ff5de58b5353.png/24/circle.png" border="0" style="float:left;border:none"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr><td colspan="2" style="padding:0.01px;line-height:0"><table cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse;width:510px"><tbody><tr><td style="padding:0.1px;height:15px;font-size:1pt;line-height:0"></td></tr><tr><td style="padding:0.01px;height:1px;border-top:1px solid rgb(226,135,138);font-size:1pt;line-height:0"></td></tr><tr><td style="padding:0.01px;height:16px;font-size:1pt;line-height:0"></td></tr></tbody></table></td></tr><tr><td style="padding:0.01px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse"><tbody><tr><td style="padding:0.01px 0.01px 8px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px"><tbody><tr><td style="padding:0.01px;font-weight:bold;color:rgb(226,135,138)"><img src="https://cdn.gifo.wisestamp.com/social/arrow-right-c/E2878A/13/trans.png" style="vertical-align:-2px;line-height:1.2"></td><td width="7" style="padding:0.01px;width:7px;font-size:1pt;line-height:0"> </td><td style="padding:0.01px"><span style="line-height:1.2;color:rgb(33,33,33)">Trademark &amp; Business Law</span></td></tr></tbody></table></td></tr><tr><td style="padding:0.01px 0.01px 8px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px"><tbody><tr><td style="padding:0.01px;font-weight:bold;color:rgb(226,135,138)"><img src="https://cdn.gifo.wisestamp.com/social/rich-field-phone-3/E2878A/13/trans.png" style="vertical-align:-2px;line-height:1.2"></td><td width="7" style="padding:0.01px;width:7px;font-size:1pt;line-height:0"> </td><td style="padding:0.01px"><a href="tel:646.470.1167" style="color:rgb(17,85,204)" target="_blank"><span style="line-height:1.2;color:rgb(33,33,33)">646.470.1167</span></a></td></tr></tbody></table></td></tr><tr><td style="padding:0.01px 0.01px 8px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px"><tbody><tr><td style="padding:0.01px;font-weight:bold;color:rgb(226,135,138)"><img src="https://cdn.gifo.wisestamp.com/social/rich-field-website-1/E2878A/13/trans.png" style="vertical-align:-2px;line-height:1.2"></td><td width="7" style="padding:0.01px;width:7px;font-size:1pt;line-height:0"> </td><td style="padding:0.01px"><a href="http://www.ioninlaw.com/" style="color:rgb(17,85,204)" target="_blank"><span style="line-height:1.2;color:rgb(33,33,33)">www.ioninlaw.com</span></a></td></tr></tbody></table></td></tr><tr><td style="padding:0.01px 0.01px 8px;line-height:0"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px"><tbody><tr><td style="padding:0.01px;font-weight:bold;color:rgb(226,135,138)"><img src="https://cdn.gifo.wisestamp.com/social/ri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