<div dir="ltr">Hi Susan,<div><br></div><div>I've also been facing similar issues with my applications. I've found it's easier to get a hold of someone for things like this if you call the post-publication department directly - (571)272-9550.<div><br></div><div>Good luck!</div></div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Jun 6, 2025 at 12:42\u202fPM Crane, Susan via E-trademarks <<a href="mailto:e-trademarks@oppedahl-lists.com">e-trademarks@oppedahl-lists.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8335440920521085499">
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">If there isn\u2019t a clearer indication that things are not going perfectly at the PTO these days, the wait time to reach the TAC is proof. \u201cThere are currently 41 callers ahead
of you. The wait time is expected to be 67 minutes.\u201d<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">We have an application the SOU for which was filed in November. The documents tab shows the SOU, but the status has never been updated to show it was filed, and the application
has never been sent back to the examiner. File location still shows it in the ITU section.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">I sent an email to the examiner about 2 months ago inquiring as to status. In past experience, the examiner has been able to get a file \u201cunstuck\u201d in the system. This examiner
has not responded. Her voicemail is not even configured. You get a generic \u201cthe person you are trying to reach is not available\u2026\u201d message. As people with a customer facing role, you would think EAs would be required to at least put up a proper voicemail
message. For all I know, she no longer works at the PTO.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">I cannot afford to sit on hold for an hour, so now I hope the examiner responds to my paralegal\u2019s inadvertent reminder (she hit reply all on my original email to the EA when
asking me if I had heard back).<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Just venting my frustration with an understanding audience.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Sue<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,114,206)">Susan L. Crane<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">Group Vice President, Legal<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">Intellectual Property, Brands & Marketing<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">Wyndham Hotels & Resorts, Inc.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">22 Sylvan Way<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">Parsippany, NJ 07054<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">O</span></b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)"> (973) 753-6455<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)">M</span></b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)"> (973) 879-3420<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif"><a href="mailto:Susan.Crane@wyndham.com" target="_blank">Susan.Crane@wyndham.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(81,83,74)"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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