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<font size="4" face="Helvetica, Arial, sans-serif">On Tuesday, when
I called at two different times, the wait times were 183 minutes
and 100 minutes respectively. On Wednesday, I called first thing
and only had a 43 minute wait time with 27 callers ahead of me.<br>
<br>
</font>
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</style><span class="c1"><strong>Richard Straussman</strong></span><span
class="c3"><span class="c2"><strong><br>
</strong></span> </span><strong><span class="c4">Senior
Counsel</span><span class="c5"><strong><br>
</strong></span> <span class="c6">Registered Patent Attorney</span><span
class="c5"><br>
</span></strong> <span class="c6">Member NY, NJ & CT Bars</span><span
class="c5"><br>
</span> <span class="c7"><strong>. . . . . . . . . . . . . .</strong></span>
<span class="c8"></span> <span class="c5"><br>
</span> <span class="c9"><strong>Weitzman Law Offices, LLC</strong></span><span
class="c16"><span class="c5"><br>
</span> <span class="c9"><strong>Intellectual Property Law</strong></span><span
class="c9"><br>
</span> <span class="c4">425 Eagle Rock Avenue, Suite 401</span><span
class="c5"><br>
</span> <span class="c4">Roseland, NJ 07068</span><span
class="c11"><br>
</span> <span class="c12"><strong>direct line</strong></span> <span
class="c6">973.403.9943<br>
</span> <span class="c12"><strong>main</strong></span> <span
class="c6">973.403.9940<br>
</span> <span class="c12"><strong>fax</strong></span><span
class="c12"></span> <span class="c6">973.403.9944</span><span
class="c11"><br>
</span> <span class="c12"><strong>e-mail</strong></span><span
class="c6"></span> <span class="c13"><a class="moz-txt-link-abbreviated" href="mailto:rstraussman@weitzmanip.com">rstraussman@weitzmanip.com</a></span><span
class="c11"><br>
<br>
</span> <span class="c14"><strong><a
href="http://www.weitzmanip.com/"
class="moz-txt-link-freetext">http://www.weitzmanip.com</a><br>
</strong></span> <span class="c15"><br>
</span><br>
<br>
<br>
</span>
</div>
<div class="moz-cite-prefix">On 6/6/2025 3:53 PM, Miriam Richter,
Esq. via E-trademarks wrote:<br>
</div>
<blockquote type="cite"
cite="mid:BN9PR14MB4857705A479F14E5B985E73FD86EA@BN9PR14MB4857.namprd14.prod.outlook.com">
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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">As an aside,
I called a post-reg examiner today and got the same generic
voicemail message \u2013 very disconcerting. But maybe it is
another system that has problems at the PTO \u2013 how
surprising!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Best, </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Miriam </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:13.5pt;font-family:"DellaRobbia BT";color:black"> </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:13.5pt;font-family:"DellaRobbia BT";color:black">Miriam
Richter, Attorney at Law, P.L.</span><span
style="font-family:"Calibri",sans-serif;color:black"> </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span
style="font-size:13.5pt;font-family:"DellaRobbia BT";color:#4F81BD">Make
Your Mark!</span></i><i><span
style="font-family:"Calibri",sans-serif;color:#4F81BD"> ®</span></i><span
style="font-family:"Calibri",sans-serif;color:black"> </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.5pt;font-family:"DellaRobbia BT";color:black">Trademark,
Copyright, and other Intellectual Property Matters</span><span
style="font-size:13.5pt;font-family:"DellaRobbia BT";color:black"><br>
</span><span
style="font-size:10.0pt;font-family:"DellaRobbia BT";color:black">2312
Wilton Drive, Suite 9<br>
Wilton Manors, Florida 33305</span><span
style="font-family:"Calibri",sans-serif;color:black"> </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"DellaRobbia BT";color:black"> </span><span
style="font-family:"Calibri",sans-serif;color:black"> </span><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"DellaRobbia BT";color:black">954-240-8819
cell<br>
954-977-4717 facsimile</span><span
style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:black"><br>
</span><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span></b><b><span
style="font-size:7.5pt;font-family:"DellaRobbia BT";color:#804000">NOTICE:
This e-mail message and any attachment to this e-mail
message contains
<u>confidential information</u> that may be <u>legally
privileged</u>. If you are not the intended recipient,
you must not review, retransmit, convert to hard copy,
copy, use or disseminate this e-mail or any attachments
to it. If you have received this e-mail in error, please
notify us immediately by return e-mail or by telephone
at 954-240-8819 and delete this message. Please note
that if this e-mail message contains a forwarded message
or is a reply to a prior message, some or all of the
contents of this message or anyattachments may not have
been produced by the sender.</span></b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"> <span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div
style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">
E-trademarks
<a class="moz-txt-link-rfc2396E" href="mailto:e-trademarks-bounces@oppedahl-lists.com"><e-trademarks-bounces@oppedahl-lists.com></a>
<b>On Behalf Of </b>Mojda Waterman via E-trademarks<br>
<b>Sent:</b> Friday, June 6, 2025 2:46 PM<br>
<b>To:</b> For trademark practitioners. This is not for
laypersons to seek legal advice.
<a class="moz-txt-link-rfc2396E" href="mailto:e-trademarks@oppedahl-lists.com"><e-trademarks@oppedahl-lists.com></a><br>
<b>Cc:</b> Mojda Waterman <a class="moz-txt-link-rfc2396E" href="mailto:mojda@chesteklegal.com"><mojda@chesteklegal.com></a><br>
<b>Subject:</b> Re: [E-trademarks] Ridiculous wait times
to reach TAC<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi Susan,<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I've also been facing similar issues
with my applications. I've found it's easier to get a hold
of someone for things like this if you call the
post-publication department directly - (571)272-9550.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Good luck!<o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Fri, Jun 6, 2025 at 12:42<span
style="font-family:"Arial",sans-serif">\u202f</span>PM
Crane, Susan via E-trademarks <<a
href="mailto:e-trademarks@oppedahl-lists.com"
moz-do-not-send="true" class="moz-txt-link-freetext">e-trademarks@oppedahl-lists.com</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote
style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">If
there isn\u2019t a clearer indication that things are
not going perfectly at the PTO these days, the
wait time to reach the TAC is proof. \u201cThere are
currently 41 callers ahead of you. The wait time
is expected to be 67 minutes.\u201d</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">We
have an application the SOU for which was filed in
November. The documents tab shows the SOU, but
the status has never been updated to show it was
filed, and the application has never been sent
back to the examiner. File location still shows
it in the ITU section.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">I
sent an email to the examiner about 2 months ago
inquiring as to status. In past experience, the
examiner has been able to get a file \u201cunstuck\u201d in
the system. This examiner has not responded. Her
voicemail is not even configured. You get a
generic \u201cthe person you are trying to reach is not
available\u2026\u201d message. As people with a customer
facing role, you would think EAs would be required
to at least put up a proper voicemail message.
For all I know, she no longer works at the PTO.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">I
cannot afford to sit on hold for an hour, so now I
hope the examiner responds to my paralegal\u2019s
inadvertent reminder (she hit reply all on my
original email to the EA when asking me if I had
heard back).</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">Just
venting my frustration with an understanding
audience.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif">Sue</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0072CE">Susan
L. Crane</span></b><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">Group
Vice President, Legal</span></b><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">Intellectual
Property, Brands & Marketing</span></b><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">Wyndham
Hotels & Resorts, Inc.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">22
Sylvan Way</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">Parsippany,
NJ 07054</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">O</span></b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">
(973) 753-6455</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">M</span></b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A">
(973) 879-3420</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"><a
href="mailto:Susan.Crane@wyndham.com"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">Susan.Crane@wyndham.com</a></span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#51534A"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<p class="MsoNormal">This email message (including all
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<o:p></o:p></p>
</div>
<p class="MsoNormal">-- <br>
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</blockquote>
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