[Patentcenter] Patent Center error reports

Thu Nov 9 18:39:06 UTC 2023

James Lake hits the nail on the head.

I have proposed in the past that we MUST start collecting evidence.   Maybe
in a Wiki.   Maybe in Google docs. .  Or maybe we should use the CP list,
but in that case, we need to start documenting our bugs better, with enough
information to convince a skeptic that the bug is real and reproducible.
We won't get anywhere with whining and anecdotes.  We need facts.  What
made Victoria O'Connor's email and several things I've gotten from James so
great and easy to use is that they had everything I needed to prove the
point -- a reasonably detailed narrative, a screen shot...  A sentence or
two of anecdote, or even longer anecdotes without any cites or information
to allow the PTO to reproduce the failure -- it won't convince the folks
that need to be convinced. “It is difficult to get a man to understand
something, when his salary depends on his not understanding it.”  We have
to get the information uphill against that.

We're lawyers.   For crying out loud, we should be able to function within
the concept of evidence.

As you can see, I have had a lot of time available for this, but I need
help.  I have paying work that has to get done.  I suggest the next step is
someone come up with an index of subject headings, maybe 7-20 general
classes of bugs so that we have some kind of organization.   Then I will
help you set it up as a Google doc that is easy for others to add to.
Unless you have a better Wiki tool.  Or someone tell me that the CP list is
capable of doing this.

On Thu, Nov 9, 2023 at 1:15 PM James E. Lake via Patentcenter <
patentcenter at oppedahl-lists.com> wrote:

> As we continue to encounter the infuriating, frequent errors in PC, it
> seems in our best interest to document a body count with the EBC that these
> errors are occurring. Below please find an example.
>
>
>
> One of the justifications for inaction by the PTO has been something like,
> “most users find that PC works just fine” or “we do not have reports of
> errors.” Well, most users encountering errors find a way to get their work
> done by signing out then logging back in, switching browsers, restarting
> the computer, clearing the cache, waiting 30 minutes, etc. etc. etc. This
> mode of operation appears to be completely acceptable to PTO and perhaps
> even expected under NWOW. It is “unfreakingbelievable” (thanks Suzannah)
> that users are subjected to such disdain and spend double, triple, or
> quadruple the time to complete the final administrative step in PTO
> submissions.
>
>
>
> Yes, it is a royal pain to make error reports, but it will be more of a
> royal pain for the present mode of operation to continue for years.
> Developers keep saying they cannot duplicate the errors. Maybe if they have
> stacks of thousands of well-documented error reports they will finally drop
> their lame excuse. I doubt the EBC will timely reply or send any useful
> info, but the point is to create a body count of real, continuing errors.
> Report an error especially if you are forced to file by fax or mail. Learn
> how to take screenshots (shift+command+s in Windows) and paste the
> screenshot into the email. (Tip: decreasing the window size before the
> screenshot helps the image fit better.)
>
>
>
> James
>
>
>
> *From:* James E. Lake
> *Sent:* Thursday, November 9, 2023 9:12 AM
> *To:* 'ebc at uspto.gov' <ebc at uspto.gov>
> *Subject:* Blank page Patent Center
>
>
>
> I am currently unable to open Patent Center in MS Edge or Firefox or
> Google Chrome. After authenticating into MyUSPTO and selecting Patent
> Center from the menu, the web page opens with the correct URL identified in
> the tab, but the page is completely blank. Reloading the page does not
> change it.
>
>
>
> Suggestions?
>
>
>
> Screen shots attached.
>
>
>
>
>
>
>
> Tried again and received this error
>
>
>
>
>
>
>
> *James E. Lake*
>
> Shareholder, Randall | Danskin
>
> +1 (509) 747-2052 <5097472052>
>
> www.randalldanskin.com; www.linkedin.com/in/james-lake-1318b84
>
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