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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Although I too had this happen, if I used the refresh arrow, then tried to open the file under the customer number, it worked without logging out and back in. This may happen when you have not logged into that customer number that day.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Sincerely,</span><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Lucida Handwriting"'>Karen L. Kimble</span><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Attorney<br>Technology Law, PLLC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>2745 First Street, #503<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Fort Myers, FL 33916<br>Cell: 989-859-3085<br>Email: </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a href="https://mail.trivalentgroup.com/owa/redir.aspx?C=7930353ab105485faf29bdc06060c705&URL=mailto%3atechlaw%40tm.net" target="_blank"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>techlaw@tm.net</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><br>Webpage: <a href="https://technologylawpllc.com/">https://technologylawpllc.com</a></span><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'> </span><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'> </span><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>This email is confidential. If you are not the intended recipient, you must not disclose, copy or use the information contained in it. If you have received this email in error, please notify us immediately by return email and delete this document. We are not responsible for any changes made to a document other than by us, e.g., such as those entered by transmission, or for the effect of the changes on the document\u2019s meaning. We accept no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption, or unauthorized access.</span></b><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Patentcenter <patentcenter-bounces@oppedahl-lists.com> <b>On Behalf Of </b>Patent Lawyer via Patentcenter<br><b>Sent:</b> Tuesday, November 7, 2023 1:18 PM<br><b>To:</b> patentcenter@oppedahl-lists.com<br><b>Cc:</b> Patent Lawyer <patentlawyer995@gmail.com><br><b>Subject:</b> Re: [Patentcenter] Another PC bug<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Nope. This is not something that users (we) are doing. It is a bug on the PTO side. This is not Patent Center logging anyone out. This has been happening for weeks. And it has been reported to the PTO. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I get it almost every time I try to download an office action. I download the PDF successfully and then click on the corresponding DOCX file (for an office action), and I get this error message. I am not logged out. I have not done anything except click to download a DOCX file (or another PDF file) right after downloading a PDF file.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I can speculate on the implementation error they made to make this happen, but that\u2019s not for us to do.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Will they fix it by tonight? Maybe, with their NWOW (New Way of Working) approach to coding.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-family:"Calibri",sans-serif;color:black'>From: </span></b><span style='font-family:"Calibri",sans-serif;color:black'>Patentcenter <<a href="mailto:patentcenter-bounces@oppedahl-lists.com">patentcenter-bounces@oppedahl-lists.com</a>> on behalf of Patentcenter Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br><b>Reply-To: </b>Patentcenter Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br><b>Date: </b>Tuesday, November 7, 2023 at 1:08 PM<br><b>To: </b>Patentcenter Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br><b>Cc: </b>Krista Jacobsen <<a href="mailto:krista@jacobseniplaw.com">krista@jacobseniplaw.com</a>><br><b>Subject: </b>Re: [Patentcenter] Another PC bug<o:p></o:p></span></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal>My guess (and it's only a guess) is that Patent Center logged you out, and instead of telling you it had logged you out, it gave you a panic-inducing message.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I have seen strange behavior like this that magically went away after I closed the browser window and logged back in. I am assuming that it logged me out but didn't tell me.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Best regards,<o:p></o:p></p></div><div><p class=MsoNormal>Krista<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><div><div><div><div><div><p class=MsoNormal>------------------------------------------<o:p></o:p></p></div><div><p class=MsoNormal>Krista S. Jacobsen<o:p></o:p></p></div><div><p class=MsoNormal>Attorney and Counselor at Law<o:p></o:p></p></div><div><p class=MsoNormal>Jacobsen IP Law<o:p></o:p></p></div><div><p class=MsoNormal><a href="mailto:krista@jacobseniplaw.com" target="_blank">krista@jacobseniplaw.com</a><o:p></o:p></p></div><div><p class=MsoNormal>T: 408.455.5539<o:p></o:p></p></div><div><p class=MsoNormal><a href="http://www.jacobseniplaw.com" target="_blank">www.jacobseniplaw.com</a><o:p></o:p></p></div></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, Nov 7, 2023 at 9:18\u202fAM Katherine Koenig via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This is a new one for me \u2013 today I logged into Patent Center, loaded my workbench (applications), and clicked on an application. I received the error code below: <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img border=0 width=381 height=142 style='width:3.9666in;height:1.4833in' id="m_-4037629089324998893_x005f_x0000_i1026" src="cid:image003.jpg@01DA1189.20FA5780"><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I logged out and back in, then was miraculously able to access the same application. The correspondence address customer number had <b><u>not</u></b> changed, and I do still have access. Can anyone tell me why a message like this would pop up instead of a \u201csystem busy\u201d or \u201cmax search limit reached\u201d message? There\u2019s no reason I can think of to tell the practitioner they don\u2019t have access to something when it\u2019s just a system snafu on their end. At this point it feels like they\u2019re trying to make us miserable. Maybe they want all the practitioners to retire to make room for more pro se applicants? <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>Best regards,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>Katherine</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>Dr. Katherine Koenig</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-family:"Corbel",sans-serif;color:black'>Registered Patent Attorney</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>Koenig IP Works, PLLC</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>2208 Mariner Dr.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>Fort Lauderdale, FL 33316</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'>(954) 903-1699</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'><a href="mailto:katherine@koenigipworks.com" target="_blank">katherine@koenigipworks.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Corbel",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=154 height=41 style='width:1.6083in;height:.425in' id="m_-4037629089324998893Picture_x0020_2" src="cid:image004.jpg@01DA1189.20FA5780"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt;font-family:"Candara",sans-serif;color:black'>Targeted Intellectual Property Strategy</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;font-family:"Candara",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt;font-family:"Candara",sans-serif;color:black'>The information contained in this communication, including any attachments, is privileged and confidential information intended only for the use of the individual or entity named above. If </span></i><i><span style='font-size:9.0pt;font-family:"Candara",sans-serif'>you are not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then destroy all paper and electronic copies. Thank you.</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal>-- <br>Patentcenter mailing list<br><a href="mailto:Patentcenter@oppedahl-lists.com" target="_blank">Patentcenter@oppedahl-lists.com</a><br><a href="http://oppedahl-lists.com/mailman/listinfo/patentcenter_oppedahl-lists.com" target="_blank">http://oppedahl-lists.com/mailman/listinfo/patentcenter_oppedahl-lists.com</a><o:p></o:p></p></div></blockquote></div></div></body></html>