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<p class="MsoNormal"><span style="color:#1F497D">Thanks Suzannah.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">CONFIDENTIALITY NOTICE--This email is intended only for the person(s) named in the message header. Unless otherwise indicated, this email contains information
that is confidential, privileged and/or exempt from disclosure under applicable law. If you have received this message in error, please notify the sender of the error and delete the message. Even if you are an intended recipient of this E-Mail, the author
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Patentcenter [mailto:patentcenter-bounces@oppedahl-lists.com]
<b>On Behalf Of </b>Suzannah K. Sundby via Patentcenter<br>
<b>Sent:</b> Thursday, November 09, 2023 11:01 AM<br>
<b>To:</b> patentcenter@oppedahl-lists.com<br>
<b>Cc:</b> Suzannah K. Sundby <suzannah@canadylortz.com>; David Boundy <DavidBoundyEsq@gmail.com><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center error reports<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Obviously, our comment letters have been futile.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">So, my recommendation is that, as each one of us experiences a bug/problem, the given person emails the issue to the following people at the USPTO:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in">Williams, Kimberly (OITP) <<a href="mailto:Kimberly.Williams@USPTO.GOV">Kimberly.Williams@USPTO.GOV</a>>; Brent, Derrick <<a href="mailto:Derrick.Brent@uspto.gov">Derrick.Brent@uspto.gov</a>>; Udupa, Vaishali <<a href="mailto:Vaishali.Udupa@uspto.gov">Vaishali.Udupa@uspto.gov</a>>;
Seidel, Richard <<a href="mailto:Richard.Seidel@USPTO.GOV">Richard.Seidel@USPTO.GOV</a>>; Vidovich, Greg <<a href="mailto:Greg.Vidovich@USPTO.GOV">Greg.Vidovich@USPTO.GOV</a>>; Morris, Terrel <<a href="mailto:Terrel.Morris@USPTO.GOV">Terrel.Morris@USPTO.GOV</a>>;
Mallari, Patricia <<a href="mailto:Patricia.Mallari@USPTO.GOV">Patricia.Mallari@USPTO.GOV</a>>; Griffin, Steven <<a href="mailto:Steven.Griffin@USPTO.GOV">Steven.Griffin@USPTO.GOV</a>><br>
and EBC <<a href="mailto:EBC@USPTO.GOV">EBC@USPTO.GOV</a>><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">The email should provide the application number. Thus, for unpublished applications, one cannot provide to the Listserv BUT later when published, one can share to the Listserv
of one desires.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">One should save their email to the USPTO for posterity (especially considering that the USPTO redacts essentially entire emails they must produce in response to FOIA requests).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">What emailing each bug/issue to the above persons will do is:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Create a clear record the USPTO cannot deny or claim that they were unaware of such problems;<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif">The amount of email they receive will likely make it clear to them and OMB that there is a BIG problem with PatentCenter; and<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Perhaps the amount of email will cause them to actually do something about it rather than claiming that the issues are insignificant and rare.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">One should also save any corresponding USPTO responses to their emails.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#0000CC">And, when push comes to shove, and things haven\u2019t improved yet the USPTO is intent on ramming the [ ] down our throats, we can collect and provide the mountain
of our emails to them in a letter to OMB\u2026 which when someone at OMB sees all the email complaints we collated (which include Brent and Udupa as addressees) will be left wondering WTH especially if
<i>THEY</i> (mis)represented to OMB that the issues are rare and insignificant.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Besides, as far as I know, there is no rule that prohibits us from emailing them directly with our issues with USPTO systems.
<span style="background:yellow;mso-highlight:yellow">In fact, it seems to me that we have a professional duty to do so for the integrity of the US Patent System.</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><a href="http://www.linkedin.com/in/ssundby/"><span style="color:black;text-decoration:none">Suzannah K. Sundby</span></a></span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<b><span style="color:#0000CC">|</span></b> Partner<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="color:#0000CC"><a href="http://www.canadylortz.com/"><u><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none">canady + lortz</span></u><u><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none">
<span style="font-variant:small-caps">LLP</span></span></u></a></span><span style="font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">1050 30th Street, NW<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Washington, DC 20007<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">T: 202.486.8020<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">F: 202.540.8020<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="color:#0000CC"><a href="mailto:suzannah@canadylortz.com"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none">suzannah@canadylortz.com</span></a></span><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="color:#0000CC"><a href="http://www.canadylortz.com/"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none">www.canadylortz.com</span></a></span><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:7.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F">Confidentiality Notice: This message is being sent by or on behalf of a lawyer. It is intended exclusively for the individual
or entity to which it is addressed. This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure. If you are not the named addressee, you may not read, print, retain, copy, or disseminate
this message or any part. If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Patentcenter <patentcenter-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>David Boundy via Patentcenter<br>
<b>Sent:</b> Thursday, November 9, 2023 1:39 PM<br>
<b>To:</b> patentcenter@oppedahl-lists.com<br>
<b>Cc:</b> David Boundy <DavidBoundyEsq@gmail.com><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center error reports<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">James Lake hits the nail on the head.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have proposed in the past that we MUST start collecting evidence. Maybe in a Wiki. Maybe in Google docs. . Or maybe we should use the CP list, but in that case, we need to start documenting our bugs better, with enough information
to convince a skeptic that the bug is real and reproducible. We won't get anywhere with whining and anecdotes. We need facts. What made Victoria O'Connor's email and several things I've gotten from James so great and easy to use is that they had everything
I needed to prove the point -- a reasonably detailed narrative, a screen shot... A sentence or two of anecdote, or even longer anecdotes without any cites or information to allow the PTO to reproduce the failure -- it won't convince the folks that need to
be convinced. \u201cIt is difficult to get a man to understand something, when his salary depends on his not understanding it.\u201d We have to get the information uphill against that.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We're lawyers. For crying out loud, we should be able to function within the concept of evidence.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">As you can see, I have had a lot of time available for this, but I need help. I have paying work that has to get done. I suggest the next step is someone come up with an index of subject headings, maybe 7-20 general classes of bugs so
that we have some kind of organization. Then I will help you set it up as a Google doc that is easy for others to add to. Unless you have a better Wiki tool. Or someone tell me that the CP list is capable of doing this.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Nov 9, 2023 at 1:15\u202fPM James E. Lake via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As we continue to encounter the infuriating, frequent errors in PC, it seems in our best interest to document a body count with the EBC that these errors are occurring. Below please
find an example.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">One of the justifications for inaction by the PTO has been something like, \u201cmost users find that PC works just fine\u201d or \u201cwe do not have reports of errors.\u201d Well, most users encountering
errors find a way to get their work done by signing out then logging back in, switching browsers, restarting the computer, clearing the cache, waiting 30 minutes, etc. etc. etc. This mode of operation appears to be completely acceptable to PTO and perhaps
even expected under NWOW. It is \u201cunfreakingbelievable\u201d (thanks Suzannah) that users are subjected to such disdain and spend double, triple, or quadruple the time to complete the final administrative step in PTO submissions.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Yes, it is a royal pain to make error reports, but it will be more of a royal pain for the present mode of operation to continue for years. Developers keep saying they cannot duplicate
the errors. Maybe if they have stacks of thousands of well-documented error reports they will finally drop their lame excuse. I doubt the EBC will timely reply or send any useful info, but the point is to create a body count of real, continuing errors. Report
an error especially if you are forced to file by fax or mail. Learn how to take screenshots (shift+command+s in Windows) and paste the screenshot into the email. (Tip: decreasing the window size before the screenshot helps the image fit better.)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">James<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor currentcolor">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> James E. Lake
<br>
<b>Sent:</b> Thursday, November 9, 2023 9:12 AM<br>
<b>To:</b> '<a href="mailto:ebc@uspto.gov" target="_blank">ebc@uspto.gov</a>' <<a href="mailto:ebc@uspto.gov" target="_blank">ebc@uspto.gov</a>><br>
<b>Subject:</b> Blank page Patent Center<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am currently unable to open Patent Center in MS Edge or Firefox or Google Chrome. After authenticating into MyUSPTO and selecting Patent Center from the menu, the web page opens
with the correct URL identified in the tab, but the page is completely blank. Reloading the page does not change it.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Suggestions?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Screen shots attached.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="895" height="621" id="m_-3520982907703024537Picture_x0020_4" src="cid:image001.png@01DA12FC.EDC37840"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="895" height="621" id="m_-3520982907703024537Picture_x0020_5" src="cid:image002.png@01DA12FC.EDC37840"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Tried again and received this error<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="895" height="621" id="m_-3520982907703024537Picture_x0020_6" src="cid:image003.png@01DA12FC.EDC37840"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="49" height="43" id="m_-3520982907703024537Picture_x0020_1" src="cid:image004.png@01DA12FC.EDC37840"></span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif">James
E. Lake</span></i></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:.5in">
<span style="font-size:10.0pt;font-family:"Times New Roman",serif">Shareholder, Randall | Danskin</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:.5in">
<span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="tel:5097472052" target="_blank">+1 (509) 747-2052</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-indent:.5in">
<span style="font-size:10.0pt;font-family:"Times New Roman",serif"><a href="http://www.randalldanskin.com/" target="_blank">www.randalldanskin.com</a>;
<a href="http://www.linkedin.com/in/james-lake-1318b84" target="_blank">www.linkedin.com/in/james-lake-1318b84</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">_________________________________________________</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Times New Roman",serif">CONFIDENTIALITY NOTICE:
<br>
This message and any attachments are intended only for the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or
the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited, and you are requested to please notify us immediately
by telephone at (509) 747-2052 or by return email, and delete this message forthwith. Thank you for your cooperation.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
<p class="MsoNormal">-- <br>
Patentcenter mailing list<br>
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</div>
</blockquote>
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<p class="MsoNormal"><br clear="all">
<br>
<span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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Group, PLLC</span><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#323130"><o:p></o:p></span></p>
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