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<p class="MsoNormal">As we continue to encounter the infuriating, frequent errors in PC, it seems in our best interest to document a body count with the EBC that these errors are occurring. Below please find an example.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One of the justifications for inaction by the PTO has been something like, “most users find that PC works just fine” or “we do not have reports of errors.” Well, most users encountering errors find a way to get their work done by signing
out then logging back in, switching browsers, restarting the computer, clearing the cache, waiting 30 minutes, etc. etc. etc. This mode of operation appears to be completely acceptable to PTO and perhaps even expected under NWOW. It is “unfreakingbelievable”
(thanks Suzannah) that users are subjected to such disdain and spend double, triple, or quadruple the time to complete the final administrative step in PTO submissions.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yes, it is a royal pain to make error reports, but it will be more of a royal pain for the present mode of operation to continue for years. Developers keep saying they cannot duplicate the errors. Maybe if they have stacks of thousands
of well-documented error reports they will finally drop their lame excuse. I doubt the EBC will timely reply or send any useful info, but the point is to create a body count of real, continuing errors. Report an error especially if you are forced to file by
fax or mail. Learn how to take screenshots (shift+command+s in Windows) and paste the screenshot into the email. (Tip: decreasing the window size before the screenshot helps the image fit better.)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">James<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> James E. Lake
<br>
<b>Sent:</b> Thursday, November 9, 2023 9:12 AM<br>
<b>To:</b> 'ebc@uspto.gov' <ebc@uspto.gov><br>
<b>Subject:</b> Blank page Patent Center<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am currently unable to open Patent Center in MS Edge or Firefox or Google Chrome. After authenticating into MyUSPTO and selecting Patent Center from the menu, the web page opens with the correct URL identified in the tab, but the page
is completely blank. Reloading the page does not change it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Suggestions?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Screen shots attached.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="895" height="621" style="width:9.3229in;height:6.4687in" id="Picture_x0020_4" src="cid:image002.png@01DA12EC.B8CA79F0"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="895" height="621" style="width:9.3229in;height:6.4687in" id="Picture_x0020_5" src="cid:image003.png@01DA12EC.B8CA79F0"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tried again and received this error<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="895" height="621" style="width:9.3229in;height:6.4687in" id="Picture_x0020_6" src="cid:image004.png@01DA12EC.B8CA79F0"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-ligatures:none"><img width="49" height="43" style="width:.5104in;height:.4479in" id="Picture_x0020_1" src="cid:image001.png@01DA12EC.28992D40"></span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif">James
E. Lake</span></i></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Shareholder, Randall | Danskin<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="tel:5097472052"><span style="color:blue">+1 (509) 747-2052</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><a href="http://www.randalldanskin.com/"><span style="color:blue">www.randalldanskin.com</span></a>;
<a href="http://www.linkedin.com/in/james-lake-1318b84"><span style="color:blue">www.linkedin.com/in/james-lake-1318b84</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">_________________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Times New Roman",serif">CONFIDENTIALITY NOTICE:
<br>
This message and any attachments are intended only for the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or
the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited, and you are requested to please notify us immediately
by telephone at (509) 747-2052 or by return email, and delete this message forthwith. Thank you for your cooperation.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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