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<p>I agree that the answer from the EBC person was ridiculous. <br>
</p>
<div class="moz-cite-prefix">On 11/13/2023 1:08 PM, Richard Schafer
via Patentcenter wrote:<br>
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<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D">I
have seen that before, but unfortunately was just too
pressed for time to try to pursue it with the EBC.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D">That
answer from the EBC is ridiculous. The whole point of
preview in that situation is to look at a file that you
uploaded yourself. Why should there be any restriction on
that? Instead of being helpful, this simply causes the
person filing the document to waste their time confirming in
another way that something didn\u2019t go wrong with their
upload.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D;mso-fareast-language:ZH-CN">Best
regards,<br>
<b>Richard A. Schafer | Schafer IP Law</b></span><span
style="font-size:12.0pt;font-family:"Garamond",serif;color:#1F497D;mso-fareast-language:ZH-CN"><br>
</span><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D;mso-fareast-language:ZH-CN">P.O.
Box 230081 | Houston, TX 77223<br>
M: 832.283.6564 | </span><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><a
href="mailto:richard@schafer-ip.com"
moz-do-not-send="true"><span style="color:#0563C1">richard@schafer-ip.com</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Goudy Old Style",serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div
style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Patentcenter
<a class="moz-txt-link-rfc2396E" href="mailto:patentcenter-bounces@oppedahl-lists.com"><patentcenter-bounces@oppedahl-lists.com></a>
<b>On Behalf Of </b>Jeff Lindsay via Patentcenter<br>
<b>Sent:</b> Monday, November 13, 2023 1:29 PM<br>
<b>To:</b> users of Patentcenter
<a class="moz-txt-link-rfc2396E" href="mailto:patentcenter@oppedahl-lists.com"><patentcenter@oppedahl-lists.com></a><br>
<b>Cc:</b> Jeff Lindsay <a class="moz-txt-link-rfc2396E" href="mailto:jeff@jefflindsay.com"><jeff@jefflindsay.com></a>;
David Boundy <a class="moz-txt-link-rfc2396E" href="mailto:DavidBoundyEsq@gmail.com"><DavidBoundyEsq@gmail.com></a><br>
<b>Subject:</b> [Patentcenter] Previewing an uploaded IDS
form in Patent Center hides identifying information,
unlike EFS-Web<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While filing an IDS on Saturday using the
USPTO\u2019s IDS form, PTO/SB/08a (02-18), when I previewed the
uploaded file using a Mac (the problem occurs both in Chrome
and Firefox browsers), the fields with identifying information
in the upper right hand corner of the IDS form appeared
completely blank. I checked the file, uploaded it again, and
had the same result. I was about to redo it in EFS-Web but
recalled something related in listserv comments, so instead of
using the \u2018Preview\u201d feature, I downloaded the file I had
uploaded and saw that what the USPTO had was OK. Still a
time-waster and definitely not a confidence builder. <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I called the EBC to ask about this today.
They said it\u2019s not a bug but a feature. The \u201cfeature" is
that preview in PatCenter allegedly provides the PUBLIC
view, so it\u2019s necessary to hide confidential information
like names. Such information hiding is not consistently
applied to other forms such as a power of attorney or a
provisional cover sheet. Why would IDS info be treated this
way?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I told the EBC customer service rep that
the EFS does not hide information on a document a patent
practitioner has just uploaded. Forcing a public view filter
seems improper. Preview should let us quickly confirm that
what was uploaded looks OK. It\u2019s a useful feature of EFS
that is not properly implemented in the Patent Center. I
asked if the public view is applied to other documents. The
customer service rep told me they did not know and that I
would have to contact the developers (<a
href="mailto:emods@uspto.gov" moz-do-not-send="true"
class="moz-txt-link-freetext">emods@uspto.gov</a>) to
learn more. I politely asked how can the USPTO claim 100% of
EFS-Web functionality is provided if the Patent Center
doesn\u2019t provide a properly working preview feature found in
EFS-Web. Again, I was told I would need to contact the
developers. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<div>
<p class="MsoNormal"><span style="color:black">Jeff
Lindsay<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><a
href="mailto:jeff@jefflindsay.com"
moz-do-not-send="true"
class="moz-txt-link-freetext">jeff@jefflindsay.com</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">+1
920-257-7347<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">On Nov 9, 2023, at 1:49 PM, Carl
Oppedahl via Patentcenter <<a
href="mailto:patentcenter@oppedahl-lists.com"
moz-do-not-send="true" class="moz-txt-link-freetext">patentcenter@oppedahl-lists.com</a>>
wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;caret-color: rgb(0, 0, 0);font-variant-caps: normal;text-align:start;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif">And
if we can please memorialize them in a place where our
listserv people can do some cluster analysis on it.
You will see some of the CP tickets where an EBC
ticket number is included in a CP ticket text
description. Can people please look to see if your
situation that prompted you to call the EBC happens to
match an existing CP ticket. If so, then please post
to ask one of the editors to add your EBC ticket
number to the existing CP ticket.<o:p></o:p></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;caret-color: rgb(0, 0, 0);font-variant-caps: normal;text-align:start;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif">If
there is no existing CP ticket for your situation,
then please post to ask one of the editors to create a
new CP ticket, and add your EBC ticket number to the
new CP ticket.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif">On
11/9/2023 11:14 AM, James E. Lake via Patentcenter
wrote:<o:p></o:p></span></p>
</div>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt;font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<div>
<p class="MsoNormal">As we continue to encounter the
infuriating, frequent errors in PC, it seems in our
best interest to document a body count with the EBC
that these errors are occurring. Below please find
an example.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">One of the justifications for
inaction by the PTO has been something like, \u201cmost
users find that PC works just fine\u201d or \u201cwe do not
have reports of errors.\u201d Well, most users
encountering errors find a way to get their work
done by signing out then logging back in, switching
browsers, restarting the computer, clearing the
cache, waiting 30 minutes, etc. etc. etc. This mode
of operation appears to be completely acceptable to
PTO and perhaps even expected under NWOW. It is
\u201cunfreakingbelievable\u201d (thanks Suzannah) that users
are subjected to such disdain and spend double,
triple, or quadruple the time to complete the final
administrative step in PTO submissions.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Yes, it is a royal pain to make
error reports, but it will be more of a royal pain
for the present mode of operation to continue for
years. Developers keep saying they cannot duplicate
the errors. Maybe if they have stacks of thousands
of well-documented error reports they will finally
drop their lame excuse. I doubt the EBC will timely
reply or send any useful info, but the point is to
create a body count of real, continuing errors.
Report an error especially if you are forced to file
by fax or mail. Learn how to take screenshots
(shift+command+s in Windows) and paste the
screenshot into the email. (Tip: decreasing the
window size before the screenshot helps the image
fit better.)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">James<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div
style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div>
<p class="MsoNormal"><b>From:</b><span
class="apple-converted-space"> </span>James E.
Lake<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Thursday,
November 9, 2023 9:12 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>'<a
href="mailto:ebc@uspto.gov"
moz-do-not-send="true"><span
style="color:#0563C1">ebc@uspto.gov</span></a>'<span
class="apple-converted-space"> </span><a
href="mailto:ebc@uspto.gov"
moz-do-not-send="true"><span
style="color:#0563C1"><ebc@uspto.gov></span></a><br>
<b>Subject:</b><span
class="apple-converted-space"> </span>Blank
page Patent Center<o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I am currently unable to open
Patent Center in MS Edge or Firefox or Google
Chrome. After authenticating into MyUSPTO and
selecting Patent Center from the menu, the web page
opens with the correct URL identified in the tab,
but the page is completely blank. Reloading the page
does not change it.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Suggestions?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Screen shots attached.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><image002.png><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><image003.png><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Tried again and received this
error<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><image004.png><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times New Roman",serif"><image001.png><b><i>James
E. Lake</i></b></span><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="text-indent:.5in"><span
style="font-size:10.0pt;font-family:"Times New Roman",serif">Shareholder,
Randall | Danskin</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="text-indent:.5in"><span
style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a
href="tel:5097472052" moz-do-not-send="true">+1
(509) 747-2052</a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="text-indent:.5in"><span
style="font-size:10.0pt;font-family:"Times New Roman",serif"><a
href="http://www.randalldanskin.com/"
moz-do-not-send="true">www.randalldanskin.com</a>;<span
class="apple-converted-space"> </span><a
href="http://www.linkedin.com/in/james-lake-1318b84"
moz-do-not-send="true">www.linkedin.com/in/james-lake-1318b84</a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Times New Roman",serif">_________________________________________________</span><o:p></o:p></p>
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