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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>I have this same problem in Firefox and, less often, in Chrome and have reported it to the Patent Office and Commissioner Udupa directly via email.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>The problem isn’t necessarily on the user’s side. However, some of the online error-resolution sites say that the problem may be due to the ISP. We use CenturyLink as the ISP. If the paralegal having trouble is on a different ISP from the paralegal who aren’t having trouble, that may explain some of the problem. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>I haven’t found a resolution so I just keep clicking refresh until it works. Ant-like persistence. </span><span style='font-size:12.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'>Sandra<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#003572'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#16095A'> ______________________</span></b><span style='color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#16095A'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#16095A'> Sandra L Etherton</span></b><span style='color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#16095A'> Registered U.S. Patent Attorney</span><span style='font-size:8.0pt;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img width=135 height=34 id="Picture_x0020_5" src="cid:image002.jpg@01DA161D.250F8E10"></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> P.O. Box 13808 | Scottsdale, AZ 85267<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> tel: (602) 681-3331 | fax: (602) 681-3339 </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> email: </span><span style='color:#003572'><a href="mailto:sandra@ethertonlaw.com"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:blue'>sandra@ethertonlaw.com</span></a></span><span style='font-size:8.0pt;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Patentcenter [mailto:patentcenter-bounces@oppedahl-lists.com] <b>On Behalf Of </b>Catherine Van Houten via Patentcenter<br><b>Sent:</b> Monday, November 13, 2023 9:57 AM<br><b>To:</b> patentcenter@oppedahl-lists.com<br><b>Cc:</b> Catherine Van Houten <catherine.vanhouten@mcneillbaur.com><br><b>Subject:</b> [Patentcenter] MyUSPTO--Site can't be reached?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>One of our paralegals is constantly having access issues with MyUSPTO, whether going through MyUSPTO or going to Patent Center directly. This is happening in Chrome, despite her restarting the computer, clearing caches and cookies, etc. etc. This is a multiple times DAILY occurrence for this one paralegal, like Groundhog Day.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When she is finally able to access Patent Center and start uploading a filing, after clicking to go to the next screen, sometimes Patent Center drops off and the “can’t be reached” screen will reappear without saving any of her work up to that point. When she finally gets back in, she has to start all over again. When she called the EBC, they said that the issue is on our end; they can’t duplicate/replicate the issue; and they are not receiving similar complaints from anyone else. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This paralegal is wasting tons of time dealing with this. And we are having to have other paralegals do the uploads that this paralegal is unable to do. Has anyone in this group been able to successfully resolve this issue? And/or, providing this input for whoever is keeping track of these performance issues.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=965 height=532 id="Picture_x0020_1" src="cid:image006.png@01DA161D.250F8E10"><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'>Catherine A. Van Houten</span></b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual'>| </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'>she/her/hers</span><span style='font-size:10.5pt;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual'>Practice Manager</span><span style='font-size:10.5pt;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>McNeill Baur PLLC<o:p></o:p></span></p><p class=MsoNormal><b><i><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>Mailing address for physical documents<o:p></o:p></span></u></i></b></p><p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>125 Cambridge Park Dr., Ste 301, Cambridge, MA 02140</span></i></b><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>t: 617.430.4740 x802 </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual'>| </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>m: 301.848.5729 </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95825;mso-ligatures:standardcontextual'>|</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#C00000;mso-ligatures:standardcontextual'> </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual'>fax: 617.812.1277</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-ligatures:standardcontextual'><a href="mailto:catherine.vanhouten@mcneillbaur.com"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>email</span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual'>|</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual'> </span><span style='mso-ligatures:standardcontextual'><a href="http://www.mcneillbaur.com/"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>website</span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual'>| </span><span style='mso-ligatures:standardcontextual'><a href="http://www.mcneillbaur.com/professionals/professionals-catherine-a-van-houten.php"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>bio</span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual'>| </span><span style='mso-ligatures:standardcontextual'><a href="https://www.linkedin.com/in/catherine-van-houten-8727b14a/"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>LinkedIn</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='mso-ligatures:standardcontextual'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#7F7F7F;mso-ligatures:standardcontextual'>This email and any attachments may contain privileged, confidential, or proprietary information. If you received this email in error, please notify the sender by reply and delete the email and any attachments.</span><span style='mso-ligatures:standardcontextual'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>