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<p class="MsoNormal">Hello all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One of our paralegals is constantly having access issues with MyUSPTO, whether going through MyUSPTO or going to Patent Center directly. This is happening in Chrome, despite her restarting the computer, clearing caches and cookies, etc.
etc. This is a multiple times DAILY occurrence for this one paralegal, like Groundhog Day.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When she is finally able to access Patent Center and start uploading a filing, after clicking to go to the next screen, sometimes Patent Center drops off and the “can’t be reached” screen will reappear without saving any of her work up
to that point. When she finally gets back in, she has to start all over again. When she called the EBC, they said that the issue is on our end; they can’t duplicate/replicate the issue; and they are not receiving similar complaints from anyone else.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This paralegal is wasting tons of time dealing with this. And we are having to have other paralegals do the uploads that this paralegal is unable to do. Has anyone in this group been able to successfully resolve this issue? And/or, providing
this input for whoever is keeping track of these performance issues.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="966" height="532" style="width:10.0583in;height:5.5416in" id="Picture_x0020_1" src="cid:image001.png@01DA1625.A5D9DB10"><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual">Catherine A. Van Houten</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual">
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual">|
</span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual">she/her/hers</span><span style="font-size:10.5pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#8E515A;mso-ligatures:standardcontextual">Practice Manager</span><span style="font-size:10.5pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">McNeill Baur PLLC<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><u><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">Mailing address for physical documents<o:p></o:p></span></u></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">125 Cambridge Park Dr., Ste 301, Cambridge, MA 02140</span></i></b><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">t: 617.430.4740 x802 </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual">| </span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">m:
301.848.5729 </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95825;mso-ligatures:standardcontextual">|</span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#C00000;mso-ligatures:standardcontextual"> </span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#797979;mso-ligatures:standardcontextual">fax:
617.812.1277</span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><a href="mailto:catherine.vanhouten@mcneillbaur.com"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">email</span></a></span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual">|</span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="mso-ligatures:standardcontextual"><a href="http://www.mcneillbaur.com/"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">website</span></a></span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual">| </span><span style="mso-ligatures:standardcontextual"><a href="http://www.mcneillbaur.com/professionals/professionals-catherine-a-van-houten.php"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">bio</span></a></span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#B95835;background:white;mso-ligatures:standardcontextual">| </span><span style="mso-ligatures:standardcontextual"><a href="https://www.linkedin.com/in/catherine-van-houten-8727b14a/"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">LinkedIn</span></a></span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#7F7F7F;mso-ligatures:standardcontextual">This email and any attachments may contain privileged, confidential, or proprietary information. If you received this email
in error, please notify the sender by reply and delete the email and any attachments.</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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