<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">That\u2019s the same issue, yes. But it was more than just the name disappearing. All the data in the fields of the upper right-hand corner was missing. But I\u2019m sure it counts as resolved now that it has been declared to be a feature. <div class=""><br class=""><div class="">
<div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Jeff Lindsay</div><div class=""><a href="mailto:jeff@jefflindsay.com" class="">jeff@jefflindsay.com</a></div><div class="">+1 920-257-7347</div><div class=""><br class=""></div></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">
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<div><br class=""><blockquote type="cite" class=""><div class="">On Nov 13, 2023, at 2:12 PM, Carl Oppedahl <<a href="mailto:carl@oppedahl.com" class="">carl@oppedahl.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" class="">
<div class=""><p class="">Hello Jeff. Thank you for posting. Can you look please at <a href="https://patentcenter-tickets.oppedahl.com/#CP139" class="moz-txt-link-freetext">https://patentcenter-tickets.oppedahl.com/#CP139</a>
and see if this is the same as what you are reporting?<br class="">
</p>
<div class="moz-cite-prefix">On 11/13/2023 12:28 PM, Jeff Lindsay
wrote:<br class="">
</div>
<blockquote type="cite" cite="mid:7152B22F-A9F0-4218-8F95-34EF07FB4307@jefflindsay.com" class="">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" class="">
While filing an IDS on Saturday using the USPTO\u2019s IDS
form, PTO/SB/08a (02-18), when I previewed the uploaded file
using a Mac (the problem occurs both in Chrome and Firefox
browsers), the fields with identifying information in the upper
right hand corner of the IDS form appeared completely blank. I
checked the file, uploaded it again, and had the same result. I
was about to redo it in EFS-Web but recalled something related in
listserv comments, so instead of using the \u2018Preview\u201d feature, I
downloaded the file I had uploaded and saw that what the USPTO had
was OK. Still a time-waster and definitely not a confidence
builder.
<div class=""><br class="">
</div>
<div class="">I called the EBC to ask about this today. They said
it\u2019s not a bug but a feature. The \u201cfeature" is that preview in
PatCenter allegedly provides the PUBLIC view, so it\u2019s necessary
to hide confidential information like names. Such information
hiding is not consistently applied to other forms such as a
power of attorney or a provisional cover sheet. Why would IDS
info be treated this way?</div>
<div class=""><br class="">
</div>
<div class="">I told the EBC customer service rep that the EFS
does not hide information on a document a patent practitioner
has just uploaded. Forcing a public view filter seems improper.
Preview should let us quickly confirm that what was uploaded
looks OK. It\u2019s a useful feature of EFS that is not properly
implemented in the Patent Center. I asked if the public view is
applied to other documents. The customer service rep told me
they did not know and that I would have to contact the
developers (<a href="mailto:emods@uspto.gov" class="moz-txt-link-freetext" moz-do-not-send="true">emods@uspto.gov</a>)
to learn more. I politely asked how can the USPTO claim 100% of
EFS-Web functionality is provided if the Patent Center doesn\u2019t
provide a properly working preview feature found in EFS-Web.
Again, I was told I would need to contact the developers. </div>
<div class=""><br class="">
</div>
<div class=""><br class="">
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<div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">
<div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">
<div class="">Jeff Lindsay</div>
<div class=""><a href="mailto:jeff@jefflindsay.com" class="moz-txt-link-freetext" moz-do-not-send="true">jeff@jefflindsay.com</a></div>
<div class="">+1 920-257-7347</div>
<div class=""><br class="">
</div>
</div>
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</div>
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<div class=""><br class="">
<blockquote type="cite" class="">
<div class="">On Nov 9, 2023, at 1:49 PM, Carl Oppedahl via
Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com" class="moz-txt-link-freetext" moz-do-not-send="true">patentcenter@oppedahl-lists.com</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<meta charset="UTF-8" class=""><p style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">And if we can please memorialize them in a place
where our listserv people can do some cluster analysis on
it. You will see some of the CP tickets where an EBC
ticket number is included in a CP ticket text
description. Can people please look to see if your
situation that prompted you to call the EBC happens to
match an existing CP ticket. If so, then please post to
ask one of the editors to add your EBC ticket number to
the existing CP ticket.</p><p style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">If there is no existing CP ticket for your
situation, then please post to ask one of the editors to
create a new CP ticket, and add your EBC ticket number to
the new CP ticket.</p>
<div class="moz-cite-prefix" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;">On
11/9/2023 11:14 AM, James E. Lake via Patentcenter wrote:<br class="">
</div>
<blockquote type="cite" cite="mid:81ba73ec6daa4f1f8b3802975d84473e@randalldanskin.com" style="font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">
<div class="WordSection1" style="page: WordSection1;">
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">As we continue to encounter the infuriating,
frequent errors in PC, it seems in our best interest
to document a body count with the EBC that these
errors are occurring. Below please find an example.<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">One of the justifications for inaction by the
PTO has been something like, \u201cmost users find that PC
works just fine\u201d or \u201cwe do not have reports of
errors.\u201d Well, most users encountering errors find a
way to get their work done by signing out then logging
back in, switching browsers, restarting the computer,
clearing the cache, waiting 30 minutes, etc. etc. etc.
This mode of operation appears to be completely
acceptable to PTO and perhaps even expected under
NWOW. It is \u201cunfreakingbelievable\u201d (thanks Suzannah)
that users are subjected to such disdain and spend
double, triple, or quadruple the time to complete the
final administrative step in PTO submissions.<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Yes, it is a royal pain to make error
reports, but it will be more of a royal pain for the
present mode of operation to continue for years.
Developers keep saying they cannot duplicate the
errors. Maybe if they have stacks of thousands of
well-documented error reports they will finally drop
their lame excuse. I doubt the EBC will timely reply
or send any useful info, but the point is to create a
body count of real, continuing errors. Report an error
especially if you are forced to file by fax or mail.
Learn how to take screenshots (shift+command+s in
Windows) and paste the screenshot into the email.
(Tip: decreasing the window size before the screenshot
helps the image fit better.)<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">James<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div class="">
<div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class="">
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span class="">From:</span></b><span class=""><span class="Apple-converted-space"> </span>James
E. Lake<span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday,
November 9, 2023 9:12 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>'<a class="moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:ebc@uspto.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" moz-do-not-send="true">ebc@uspto.gov</a>'<span class="Apple-converted-space"> </span><a class="moz-txt-link-rfc2396E" href="mailto:ebc@uspto.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" moz-do-not-send="true"><ebc@uspto.gov></a><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Blank
page Patent Center<o:p class=""></o:p></span></div>
</div>
</div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I am currently unable to open Patent Center
in MS Edge or Firefox or Google Chrome. After
authenticating into MyUSPTO and selecting Patent
Center from the menu, the web page opens with the
correct URL identified in the tab, but the page is
completely blank. Reloading the page does not change
it.<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Suggestions?<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Screen shots attached.<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class=""><span id="cid:part1.87dIJwFY.OlFwODmZ@oppedahl.com" class=""><image002.png></span></span><o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class=""><span id="cid:part2.A4lca0Qa.q7vlBREp@oppedahl.com" class=""><image003.png></span></span><o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Tried again and received this error<o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class=""><span id="cid:part3.wyKLNCDD.DVQLVzSi@oppedahl.com" class=""><image004.png></span></span><o:p class=""></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><span id="cid:part4.VC8F1roA.LSYLQZ5R@oppedahl.com" class=""><image001.png></span></span><b class=""><i class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class="">James E. Lake</span></i></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class=""> </span><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class=""><o:p class=""></o:p></span></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 0.5in;" class=""><span style="font-size: 10pt; font-family: "Times New Roman", serif;" class="">Shareholder, Randall | Danskin<o:p class=""></o:p></span></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 0.5in;" class=""><span style="font-size: 10pt; font-family: "Times New Roman", serif; color: rgb(31, 73, 125);" class=""><a href="tel:5097472052" moz-do-not-send="true" style="color: rgb(5, 99, 193); text-decoration: underline;" class=""><span style="color: blue;" class="">+1 (509) 747-2052</span></a><o:p class=""></o:p></span></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 0.5in;" class=""><span style="font-size: 10pt; font-family: "Times New Roman", serif;" class=""><a href="http://www.randalldanskin.com/" moz-do-not-send="true" style="color: rgb(5, 99, 193); text-decoration: underline;" class=""><span style="color: blue;" class="">www.randalldanskin.com</span></a>;<span class="Apple-converted-space"> </span><a href="http://www.linkedin.com/in/james-lake-1318b84" moz-do-not-send="true" style="color: rgb(5, 99, 193); text-decoration: underline;" class=""><span style="color: blue;" class="">www.linkedin.com/in/james-lake-1318b84</span></a><o:p class=""></o:p></span></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: "Times New Roman", serif;" class="">_________________________________________________<o:p class=""></o:p></span></div>
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