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<p class="MsoNormal">I get this all the time. If you download the IDS is should show all filled fields. BUT sometimes I cannot download all documents because there are too many (too many gigabytes of information) for all the files to download. I would love
a feature to be able to download selected documents, not just all documents.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Patentcenter <patentcenter-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>Jeff Lindsay via Patentcenter<br>
<b>Sent:</b> Monday, November 13, 2023 3:22 PM<br>
<b>To:</b> Carl Oppedahl <carl@oppedahl.com><br>
<b>Cc:</b> Jeff Lindsay <jeff@jefflindsay.com>; users of Patentcenter <patentcenter@oppedahl-lists.com>; David Boundy <DavidBoundyEsq@gmail.com><br>
<b>Subject:</b> Re: [Patentcenter] Previewing an uploaded IDS form in Patent Center hides identifying information, unlike EFS-Web<o:p></o:p></p>
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<p align="center" style="margin:0in;text-align:center;background:red"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:white">External Email - Use Caution
<o:p></o:p></span></b></p>
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<p class="MsoNormal">That\u2019s the same issue, yes. But it was more than just the name disappearing. All the data in the fields of the upper right-hand corner was missing. But I\u2019m sure it counts as resolved now that it has been declared to be a feature. <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Jeff Lindsay<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><a href="mailto:jeff@jefflindsay.com">jeff@jefflindsay.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">+1 920-257-7347<o:p></o:p></span></p>
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<p class="MsoNormal">On Nov 13, 2023, at 2:12 PM, Carl Oppedahl <<a href="mailto:carl@oppedahl.com">carl@oppedahl.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello Jeff. Thank you for posting. Can you look please at
<a href="https://patentcenter-tickets.oppedahl.com/#CP139">https://patentcenter-tickets.oppedahl.com/#CP139</a> and see if this is the same as what you are reporting?<o:p></o:p></p>
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<p class="MsoNormal">On 11/13/2023 12:28 PM, Jeff Lindsay wrote:<o:p></o:p></p>
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<p class="MsoNormal">While filing an IDS on Saturday using the USPTO\u2019s IDS form, PTO/SB/08a (02-18), when I previewed the uploaded file using a Mac (the problem occurs both in Chrome and Firefox browsers), the fields with identifying information in the upper
right hand corner of the IDS form appeared completely blank. I checked the file, uploaded it again, and had the same result. I was about to redo it in EFS-Web but recalled something related in listserv comments, so instead of using the \u2018Preview\u201d feature, I
downloaded the file I had uploaded and saw that what the USPTO had was OK. Still a time-waster and definitely not a confidence builder.
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<p class="MsoNormal">I called the EBC to ask about this today. They said it\u2019s not a bug but a feature. The \u201cfeature" is that preview in PatCenter allegedly provides the PUBLIC view, so it\u2019s necessary to hide confidential information like names. Such information
hiding is not consistently applied to other forms such as a power of attorney or a provisional cover sheet. Why would IDS info be treated this way?<o:p></o:p></p>
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<p class="MsoNormal">I told the EBC customer service rep that the EFS does not hide information on a document a patent practitioner has just uploaded. Forcing a public view filter seems improper. Preview should let us quickly confirm that what was uploaded
looks OK. It\u2019s a useful feature of EFS that is not properly implemented in the Patent Center. I asked if the public view is applied to other documents. The customer service rep told me they did not know and that I would have to contact the developers (<a href="mailto:emods@uspto.gov">emods@uspto.gov</a>)
to learn more. I politely asked how can the USPTO claim 100% of EFS-Web functionality is provided if the Patent Center doesn\u2019t provide a properly working preview feature found in EFS-Web. Again, I was told I would need to contact the developers. <o:p></o:p></p>
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<p class="MsoNormal">Jeff Lindsay<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:jeff@jefflindsay.com">jeff@jefflindsay.com</a><o:p></o:p></p>
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<p class="MsoNormal">+1 920-257-7347<o:p></o:p></p>
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<p class="MsoNormal">On Nov 9, 2023, at 1:49 PM, Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">And if we can please memorialize them in a place where our listserv people can do some cluster analysis on it. You will see some of the CP tickets where an EBC ticket number is included in a
CP ticket text description. Can people please look to see if your situation that prompted you to call the EBC happens to match an existing CP ticket. If so, then please post to ask one of the editors to add your EBC ticket number to the existing CP ticket.<o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">If there is no existing CP ticket for your situation, then please post to ask one of the editors to create a new CP ticket, and add your EBC ticket number to the new CP ticket.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">On 11/9/2023 11:14 AM, James E. Lake via Patentcenter wrote:<o:p></o:p></span></p>
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<p class="MsoNormal">As we continue to encounter the infuriating, frequent errors in PC, it seems in our best interest to document a body count with the EBC that these errors are occurring. Below please find an example.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">One of the justifications for inaction by the PTO has been something like, \u201cmost users find that PC works just fine\u201d or \u201cwe do not have reports of errors.\u201d Well, most users encountering errors find a way to get their work done by signing
out then logging back in, switching browsers, restarting the computer, clearing the cache, waiting 30 minutes, etc. etc. etc. This mode of operation appears to be completely acceptable to PTO and perhaps even expected under NWOW. It is \u201cunfreakingbelievable\u201d
(thanks Suzannah) that users are subjected to such disdain and spend double, triple, or quadruple the time to complete the final administrative step in PTO submissions.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Yes, it is a royal pain to make error reports, but it will be more of a royal pain for the present mode of operation to continue for years. Developers keep saying they cannot duplicate the errors. Maybe if they have stacks of thousands
of well-documented error reports they will finally drop their lame excuse. I doubt the EBC will timely reply or send any useful info, but the point is to create a body count of real, continuing errors. Report an error especially if you are forced to file by
fax or mail. Learn how to take screenshots (shift+command+s in Windows) and paste the screenshot into the email. (Tip: decreasing the window size before the screenshot helps the image fit better.)<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b><span class="apple-converted-space"> </span>James E. Lake<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Thursday, November 9, 2023 9:12 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>'<a href="mailto:ebc@uspto.gov"><span style="color:#0563C1">ebc@uspto.gov</span></a>'<span class="apple-converted-space"> </span><a href="mailto:ebc@uspto.gov"><span style="color:#0563C1"><ebc@uspto.gov></span></a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Blank page Patent Center<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I am currently unable to open Patent Center in MS Edge or Firefox or Google Chrome. After authenticating into MyUSPTO and selecting Patent Center from the menu, the web page opens with the correct URL identified in the tab, but the page
is completely blank. Reloading the page does not change it.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Suggestions?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Screen shots attached.<o:p></o:p></p>
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<p class="MsoNormal"><image002.png><o:p></o:p></p>
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<p class="MsoNormal">Tried again and received this error<o:p></o:p></p>
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<p class="MsoNormal"><image004.png><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><image001.png><b><i>James E. Lake</i></b></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Shareholder, Randall | Danskin</span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="tel:5097472052">+1 (509) 747-2052</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><a href="http://www.randalldanskin.com/">www.randalldanskin.com</a>;<span class="apple-converted-space"> </span><a href="http://www.linkedin.com/in/james-lake-1318b84">www.linkedin.com/in/james-lake-1318b84</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">_________________________________________________</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
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