<div dir="ltr">A long time ago I was very persuaded by this list to use the PTO IDS and ADS forms because the PTO uses them to auto-populate data. The phrase that sold me was 'fat-finger.' I did not want the PTO to 'fat-finger' in data. I trusted me and my team more than the PTO. I also thought using the tool the PTO provided was the right thing to do. <div><br></div><div>But, these horror stories (yes PTO lurkers, we lose sleep over this $*$@) have me thinking it is time to go back to non-PTO forms. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Nov 13, 2023 at 5:06\u202fPM Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>
<div>
<p>The answer may be seen at <a href="https://patentcenter-tickets.oppedahl.com/#CP139" target="_blank">https://patentcenter-tickets.oppedahl.com/#CP139</a>
. Someone (me) opened an EBC ticket on this.<br>
</p>
<div>On 11/13/2023 2:32 PM, Judith S via
Patentcenter wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div>I had the same experience with a POA a few days ago.</div>
<div><br>
</div>
<div>The coversheet was entirely blank in preview, but filled in
on download.</div>
<div><br>
</div>
<div>What a load of hooey that it's a feature.</div>
<div><br>
</div>
<div>On the other hand, has anyone contacted the developers?<br>
</div>
<div><br>
</div>
<div>Judith<br>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Nov 13, 2023 at
11:29\u202fAM Jeff Lindsay via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com" target="_blank">patentcenter@oppedahl-lists.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>While filing an IDS on
Saturday using the USPTO\u2019s IDS form, PTO/SB/08a (02-18),
when I previewed the uploaded file using a Mac (the problem
occurs both in Chrome and Firefox browsers), the fields with
identifying information in the upper right hand corner of
the IDS form appeared completely blank. I checked the file,
uploaded it again, and had the same result. I was about to
redo it in EFS-Web but recalled something related in
listserv comments, so instead of using the \u2018Preview\u201d
feature, I downloaded the file I had uploaded and saw that
what the USPTO had was OK. Still a time-waster and
definitely not a confidence builder.
<div><br>
</div>
<div>I called the EBC to ask about this today. They said
it\u2019s not a bug but a feature. The \u201cfeature" is that
preview in PatCenter allegedly provides the PUBLIC view,
so it\u2019s necessary to hide confidential information like
names. Such information hiding is not consistently applied
to other forms such as a power of attorney or a
provisional cover sheet. Why would IDS info be treated
this way?</div>
<div><br>
</div>
<div>I told the EBC customer service rep that the EFS does
not hide information on a document a patent practitioner
has just uploaded. Forcing a public view filter seems
improper. Preview should let us quickly confirm that what
was uploaded looks OK. It\u2019s a useful feature of EFS that
is not properly implemented in the Patent Center. I asked
if the public view is applied to other documents. The
customer service rep told me they did not know and that I
would have to contact the developers (<a href="mailto:emods@uspto.gov" target="_blank">emods@uspto.gov</a>)
to learn more. I politely asked how can the USPTO claim
100% of EFS-Web functionality is provided if the Patent
Center doesn\u2019t provide a properly working preview feature
found in EFS-Web. Again, I was told I would need to
contact the developers. </div>
<div><br>
</div>
<div><br>
</div>
<div>
<div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<div>Jeff Lindsay</div>
<div><a href="mailto:jeff@jefflindsay.com" target="_blank">jeff@jefflindsay.com</a></div>
<div>+1 920-257-7347</div>
<div><br>
</div>
</div>
<br>
</div>
<br>
<br>
</div>
<div><br>
<blockquote type="cite">
<div>On Nov 9, 2023, at 1:49 PM, Carl Oppedahl via
Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com" target="_blank">patentcenter@oppedahl-lists.com</a>>
wrote:</div>
<br>
<div>
<p style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">And
if we can please memorialize them in a place where
our listserv people can do some cluster analysis on
it. You will see some of the CP tickets where an
EBC ticket number is included in a CP ticket text
description. Can people please look to see if your
situation that prompted you to call the EBC happens
to match an existing CP ticket. If so, then please
post to ask one of the editors to add your EBC
ticket number to the existing CP ticket.</p>
<p style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">If
there is no existing CP ticket for your situation,
then please post to ask one of the editors to create
a new CP ticket, and add your EBC ticket number to
the new CP ticket.</p>
<div style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">On
11/9/2023 11:14 AM, James E. Lake via Patentcenter
wrote:<br>
</div>
<blockquote type="cite" style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">
<div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">As we
continue to encounter the infuriating, frequent
errors in PC, it seems in our best interest to
document a body count with the EBC that these
errors are occurring. Below please find an
example.</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">One of
the justifications for inaction by the PTO has
been something like, \u201cmost users find that PC
works just fine\u201d or \u201cwe do not have reports of
errors.\u201d Well, most users encountering errors
find a way to get their work done by signing out
then logging back in, switching browsers,
restarting the computer, clearing the cache,
waiting 30 minutes, etc. etc. etc. This mode of
operation appears to be completely acceptable to
PTO and perhaps even expected under NWOW. It is
\u201cunfreakingbelievable\u201d (thanks Suzannah) that
users are subjected to such disdain and spend
double, triple, or quadruple the time to
complete the final administrative step in PTO
submissions.</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Yes, it
is a royal pain to make error reports, but it
will be more of a royal pain for the present
mode of operation to continue for years.
Developers keep saying they cannot duplicate the
errors. Maybe if they have stacks of thousands
of well-documented error reports they will
finally drop their lame excuse. I doubt the EBC
will timely reply or send any useful info, but
the point is to create a body count of real,
continuing errors. Report an error especially if
you are forced to file by fax or mail. Learn how
to take screenshots (shift+command+s in Windows)
and paste the screenshot into the email. (Tip:
decreasing the window size before the screenshot
helps the image fit better.)</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">James</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div>
<div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in">
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><b><span>From:</span></b><span><span> </span>James
E. Lake<span> </span><br>
<b>Sent:</b><span> </span>Thursday,
November 9, 2023 9:12 AM<br>
<b>To:</b><span> </span>'<a href="mailto:ebc@uspto.gov" style="color:rgb(5,99,193);text-decoration:underline" target="_blank">ebc@uspto.gov</a>'<span> </span><a href="mailto:ebc@uspto.gov" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><ebc@uspto.gov></a><br>
<b>Subject:</b><span> </span>Blank page
Patent Center</span></div>
</div>
</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">I am
currently unable to open Patent Center in MS
Edge or Firefox or Google Chrome. After
authenticating into MyUSPTO and selecting Patent
Center from the menu, the web page opens with
the correct URL identified in the tab, but the
page is completely blank. Reloading the page
does not change it.</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Suggestions?</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Screen
shots attached.</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span><span id="m_-4117723400288182153m_-6617218276652675070cid:part1.87dIJwFY.OlFwODmZ@oppedahl.com"><image002.png></span></span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span><span id="m_-4117723400288182153m_-6617218276652675070cid:part2.A4lca0Qa.q7vlBREp@oppedahl.com"><image003.png></span></span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Tried
again and received this error</div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span><span id="m_-4117723400288182153m_-6617218276652675070cid:part3.wyKLNCDD.DVQLVzSi@oppedahl.com"><image004.png></span></span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;font-family:"Times New Roman",serif"><span id="m_-4117723400288182153m_-6617218276652675070cid:part4.VC8F1roA.LSYLQZ5R@oppedahl.com"><image001.png></span></span><b><i><span style="font-size:12pt;font-family:"Times New Roman",serif">James
E. Lake</span></i></b><span style="font-size:10pt;font-family:Tahoma,sans-serif"> </span><span style="font-size:10pt;font-family:Tahoma,sans-serif"></span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;text-indent:0.5in"><span style="font-size:10pt;font-family:"Times New Roman",serif">Shareholder,
Randall | Danskin</span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;text-indent:0.5in"><span style="font-size:10pt;font-family:"Times New Roman",serif;color:rgb(31,73,125)"><a href="tel:5097472052" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><span style="color:blue">+1 (509) 747-2052</span></a></span></div>
<div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;text-indent:0.5in"><span style="font-size:10pt;font-family:"Times New Roman",serif"><a href="http://www.randalldanskin.com/" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><span style="color:blue">www.randalldanskin.com</span></a>;<span> </span><a href="http://www.linkedin.com/in/james-lake-1318b84" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><span style="color:blue">www.linkedin.com/in/james-lake-1318b84</span></a></span></div>
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