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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Yes, the initial EBC response was simply wrong. A few emails later the EBC now agrees that this is a bug and promised to escalate:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText style='margin-left:.5in'>Hello, Axel<o:p></o:p></p><p class=MsoPlainText style='margin-left:.5in'><o:p> </o:p></p><p class=MsoPlainText style='margin-left:.5in'>I'm still investigating this issue, however I have sent an escalation for the error message you generated with application number 35/515,646. The escalation is attached to <b>ticket number 1-843280563</b> please allow 7-10 business days for resolution. Can you please attach a screenshot of the error message you generate with the application 35/515,642, so I can send an escalation for this application as well.<o:p></o:p></p><p class=MsoPlainText style='margin-left:.5in'><o:p> </o:p></p><p class=MsoPlainText style='margin-left:.5in'>Respectfully, <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>xxx<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Axel<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> Carl Oppedahl <carl@oppedahl.com> <br><b>Sent:</b> Tuesday, 14 November, 2023 10:15<br><b>To:</b> patentcenter@oppedahl-lists.com<br><b>Subject:</b> Re: [Patentcenter] EBC: You need to fax us in order to use PatentCenter<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p>Meaning, I guess, that the advice given by the EBC person was gobsmackingly incorrect.<o:p></o:p></p><div><p class=MsoNormal>On 11/14/2023 7:33 AM, Axel Nix wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoPlainText>Communication with EBC has been through email, [THREAD ID:1-DY1ADS]<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Just tried 35/515,642 again, and now that one works for me, too. Then I tried 35/515,641 (which had worked before), and received the \u201capplicationNumberText not matching with DB entry.\u201d error message. Seems the bug is not tied to a specific application but something else.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoNormal><span style='mso-ligatures:none'><img width=921 height=441 style='width:9.5937in;height:4.5937in' id="Picture_x0020_1" src="cid:image001.png@01DA1714.1F57E650"></span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> Carl Oppedahl </span><a href="mailto:carl@oppedahl.com"><span style='mso-ligatures:none'><carl@oppedahl.com></span></a><span style='mso-ligatures:none'> <br><b>Sent:</b> Tuesday, 14 November, 2023 09:23<br><b>To:</b> </span><a href="mailto:patentcenter@oppedahl-lists.com"><span style='mso-ligatures:none'>patentcenter@oppedahl-lists.com</span></a><span style='mso-ligatures:none'><br><b>Subject:</b> Re: [Patentcenter] EBC: You need to fax us in order to use PatentCenter</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>On 11/14/2023 7:12 AM, Axel Nix wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal>I never made it past the initial \u201cfollow-on submission\u201d screen. There are two different bugs:<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><ol style='margin-top:0in' start=1 type=1><li class=MsoListParagraph style='margin-bottom:12.0pt;margin-left:0in;mso-list:l1 level1 lfo3'>If the correspondence address contains a non-English character, PatentCenter can\u2019t handle it. It throws an error message \u201cSubmission contains invalid character(s) in: ads.correspondenceAddress.name, ads.correspondenceAddress.name2, ads.correspondenceAddress.street.\u201d Try 35/515,646, Confirmation No. 8251<o:p></o:p></li></ol></blockquote><p class=MsoNormal><span style='mso-ligatures:none'>Yes I tried that one and it yielded that error message. Do you have an EBC ticket number for this one?<br><br><br></span><o:p></o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='mso-ligatures:none'>In other cases, the error message is \u201capplicationNumberText not matching with DB entry. confirmationNumberText not matching with DB entry.\u201d Try 35/515,642, Confirmation No. 6772.</span><o:p></o:p></p></blockquote><p class=MsoNormal><span style='mso-ligatures:none'>That case allowed me to create a saved submission. </span><o:p></o:p></p></blockquote></div></body></html>