<div dir="ltr"><div dir="ltr"><div><div>According to yesterday's e-mail, "to improve our digital services and our customer experience", "to incorporate valuable additional stakeholder feedback into the system", "to ensure you have the resources you need to transition to the new system", and "to modernize USPTO systems to enhance the customer experience".<br><br></div>If anyone fails to appreciate all that enhanced & improved customer experience, it must be a problem with that particular hard-to-please customer, not the super-ENHANCED & IMPROVED new experience.</div><div><br></div><div><br></div>Sorry I don't have any actual advice, only sarcasm.<br><br>
-Jeff <br>Jeffrey E. Semprebon<br>Semprebon Patent Services<br><a rel="nofollow" target="_blank" href="http://www.semprebonps.com">www.semprebonps.com</a><br>72 Myrtle Street<br>Claremont, New Hampshire 03743
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