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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>I have been saving the fleeting error notices (like “</span><span style='font-size:11.5pt;font-family:"Calibri",sans-serif;color:#444444;background:#F3DFE1'>Cart with id…” </span><span style='font-family:"Arial",sans-serif;color:#1F497D'>mentioned below), persistent error notices (like Error 500), and URLs when PC hangs (like “connecting to instana-eum-lab.etc.upsto.gov”), hours of delay between new app submittal and app numbers being available for in assignment database, etc. (I don’t report them anymore to PTO because it’s redundant.)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>These data points mean something to someone and if we can find that someone we can figure out what’s wrong and maybe get it fixed. I say “it” because they all seem generally related to a single type of problem of bad handoffs between systems.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>Are any of you well-enough versed in software to make sense of these data points? If not, do you know someone who is? I’d be willing to spend some money to get expert advice – since I’m indirectly spending so much money already wasting time with all these speed bumps.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>Sandra<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003572'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#16095A'> ______________________</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#16095A'> Sandra L Etherton</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#16095A'> Registered U.S. Patent Attorney</span><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width=135 height=34 id="Picture_x0020_5" src="cid:image002.jpg@01DA5EA0.B5B57F80"></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> P.O. Box 13808 | Scottsdale, AZ 85267<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> tel: (602) 681-3331 | fax: (602) 681-3339 </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> email: </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003572'><a href="mailto:sandra@ethertonlaw.com"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:blue'>sandra@ethertonlaw.com</span></a></span><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Patentcenter [mailto:patentcenter-bounces@oppedahl-lists.com] <b>On Behalf Of </b>Judith S via Patentcenter<br><b>Sent:</b> Tuesday, February 13, 2024 3:54 PM<br><b>To:</b> users of Patentcenter <patentcenter@oppedahl-lists.com><br><b>Cc:</b> Judith S <judith.a.s@gmail.com><br><b>Subject:</b> [Patentcenter] Jumping to front page & cannot pay<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Today was another joyous day of using PatentCenter.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I was submitting a correction of inventorship and after downloading the documents prior to submission -- because preview still doesn't work & shows only blank pages -- PatentCenter jumped to its front page. I went back to my WorkBench and re-signed & got to the same page before submission. It happened again.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>This time, I clicked the back arrow on the browser, and it took me back to the submission page. Silly me, I downloaded again & lost my page again.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I finally managed to submit on my third try, and when I clicked the Pay button, it hung with a helpful note, in red: <span style='font-size:11.5pt;font-family:"Calibri",sans-serif;color:#444444;background:#F3DFE1'>Cart with id 1cbd79c3-4587-442a-a2c8-fe163e39782d doesn't belong to anonymous user</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I do seem to see this notice when I click submit pretty regularly, but most of the time it is just for a second before it continues to the payment page. It's been hung there for 10 minutes, though. I'm about to give up & try to pay without submitting anything. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Trying to decide whether "PatentCenter's IT department sucks" needs to become a separate billing item.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Judith<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>