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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>I have been saving the fleeting error notices (like \u201c</span><span style='font-size:11.5pt;font-family:"Calibri",sans-serif;color:#444444;background:#F3DFE1'>Cart with id\u2026\u201d </span><span style='font-family:"Arial",sans-serif;color:#1F497D'>mentioned below), persistent error notices (like Error 500), and URLs when PC hangs (like \u201cconnecting to instana-eum-lab.etc.upsto.gov\u201d), hours of delay between new app submittal and app numbers being available for in assignment database, etc. (I don\u2019t report them anymore to PTO because it\u2019s redundant.)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>These data points mean something to someone and if we can find that someone we can figure out what\u2019s wrong and maybe get it fixed. I say \u201cit\u201d because they all seem generally related to a single type of problem of bad handoffs between systems.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>Are any of you well-enough versed in software to make sense of these data points? If not, do you know someone who is? I\u2019d be willing to spend some money to get expert advice \u2013 since I\u2019m indirectly spending so much money already wasting time with all these speed bumps.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'>Sandra<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003572'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#16095A'> ______________________</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#16095A'> Sandra L Etherton</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#16095A'> Registered U.S. Patent Attorney</span><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#16095A'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width=135 height=34 id="Picture_x0020_5" src="cid:image002.jpg@01DA5EA0.B5B57F80"></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> P.O. Box 13808 | Scottsdale, AZ 85267<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> tel: (602) 681-3331 | fax: (602) 681-3339 </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'> email: </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003572'><a href="mailto:sandra@ethertonlaw.com"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:blue'>sandra@ethertonlaw.com</span></a></span><span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Patentcenter [mailto:patentcenter-bounces@oppedahl-lists.com] <b>On Behalf Of </b>Judith S via Patentcenter<br><b>Sent:</b> Tuesday, February 13, 2024 3:54 PM<br><b>To:</b> users of Patentcenter <patentcenter@oppedahl-lists.com><br><b>Cc:</b> Judith S <judith.a.s@gmail.com><br><b>Subject:</b> [Patentcenter] Jumping to front page & cannot pay<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Today was another joyous day of using PatentCenter.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I was submitting a correction of inventorship and after downloading the documents prior to submission -- because preview still doesn't work & shows only blank pages -- PatentCenter jumped to its front page. I went back to my WorkBench and re-signed & got to the same page before submission. It happened again.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>This time, I clicked the back arrow on the browser, and it took me back to the submission page. Silly me, I downloaded again & lost my page again.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I finally managed to submit on my third try, and when I clicked the Pay button, it hung with a helpful note, in red: <span style='font-size:11.5pt;font-family:"Calibri",sans-serif;color:#444444;background:#F3DFE1'>Cart with id 1cbd79c3-4587-442a-a2c8-fe163e39782d doesn't belong to anonymous user</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I do seem to see this notice when I click submit pretty regularly, but most of the time it is just for a second before it continues to the payment page. It's been hung there for 10 minutes, though. I'm about to give up & try to pay without submitting anything. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Trying to decide whether "PatentCenter's IT department sucks" needs to become a separate billing item.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Judith<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>