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I haven't noticed any problems and I've been using Patent Center over the weekend (Friday through today). I'm accessing it using Edge.</div>
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That said, there have been times in the past month or so when I have had problems and I'm pretty sure they all stem from the authentication system. I've experienced the "jumpy" Patent Center described by Carl as well as instances of a blank screen. The former
I can usually fix by clearing all cookies used by Patent Center. The latter I can usually fix by opening a new tab and going to Patent Center in the new tab (the original tab shows the blank screen version of Patent Center no matter what I do).</div>
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<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-family: "Aptos Serif", Aptos_EmbeddedFont, Aptos_MSFontService, serif; color: rgb(31, 56, 100);"><b>Scott Nielson</b></span></p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-family: "Aptos Serif", Aptos_EmbeddedFont, Aptos_MSFontService, serif; color: black;">801-660-4400</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b> Patentcenter <patentcenter-bounces@oppedahl-lists.com> on behalf of Dan Feigelson via Patentcenter <patentcenter@oppedahl-lists.com><br>
<b>Sent:</b> Monday, October 7, 2024 6:13 AM<br>
<b>To:</b> For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter@oppedahl-lists.com><br>
<b>Cc:</b> Dan Feigelson <djf@iliplaw.com><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center is broken?</span>
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<div><img width="1" height="1" style="width: 1px; height: 1px;" src="https://gcfagjf.r.bh.d.sendibt3.com/tr/op/3Vw9wBDIXplNYjPA6zRmSY5zx9XmOEBPFPxA0SpgJb3VSpeZXW9t3icaS5YdocNVjwJ1xCwDnp3Eu3vu4HZX_dM2dn7Tvnf_Mn87O2ZYXHefGK1--OxbkbrD2m3p8jrZwpg0pL0LQ6YOnIAgyAQMxCdfPKoOOIoiJuVo91b4gk-kWvvesU6oEY5C2bBWvnRd1a8_5mvkiIbF0AxXYWRVQMf5scOFoQ6_zw"></div>
<div style="direction: ltr;">Called EBC now. </div>
<div style="direction: ltr;"><br>
</div>
<div style="direction: ltr;">Got a recorded message that on October 28 they're changing the system for handling calls to the EBC. Hey, seeing their track record with anything else, what could possibly go wrong?</div>
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</div>
<div style="direction: ltr;">Got through to a person, I explained that PC is on the fritz, and he asked, "Where are you located?" </div>
<div style="direction: ltr;">I responded, "What does it matter?" </div>
<div style="direction: ltr;">He said, "People overseas are having problems accessing patentcenter".</div>
<div style="direction: ltr;">I said, "People in Colorado are having problems too." (Thank you Carl for sharing with us that you were having the same problems.)</div>
<div style="direction: ltr;">He asked, "What happens when you log in?"</div>
<div style="direction: ltr;">I explained that I can use PC when not logged in, to view public files, but as soon as I log in, I get the rotating screens problem.</div>
<div style="direction: ltr;">He told me multiple people are having issues, it's at their end, and...I should call back later.</div>
<div style="direction: ltr;">Very reassuring.</div>
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<div style="direction: ltr;">Dan</div>
<br>
<div style="direction: ltr;">On Mon, Oct 7, 2024 at 1:50\u202fPM Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com" id="OWA436a2208-a205-e8ec-5bc9-099a7e29e6bd" class="OWAAutoLink">patentcenter@oppedahl-lists.com</a>> wrote:</div>
<blockquote style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left: 1px solid rgb(204, 204, 204);">
<p>And now in my Patent Center screen I see this sentence:</p>
<blockquote>
<p>AuthSdkError: Could not load PKCE codeVerifier from storage. This may indicate the auth flow has already completed or multiple auth flows are executing concurrently.</p>
</blockquote>
<p>I put this in the category of an error message that (a) gives no useful information whatsoever to the USPTO customer and (b) suggests that things are out of control at the USPTO.</p>
<div>On 10/7/2024 3:08 AM, Dan Feigelson wrote:</div>
<blockquote><img width="1" height="1" style="width: 1px; height: 1px;" src="https://gcfagjf.r.af.d.sendibt2.com/tr/op/8GFacqQoeDOwEMj2Ru9f8onadUYRrAcXAvW7XtryBLH3eWndH930yz85_cwbpT5aGfdXLNOluEIW6mOdkfNwziQKYJ2nA_Xgf79ZzVB-N_hQ5OEgCMJSCzp5m8guVE2f8Kk9hlM8sqDSKH8hY1lIgI--KIxl3wLw-M2D3YvQi3SwJYpXB0O0LKfmfMMT-CFvOE3yMcqgY_gIGkA">
<div style="direction: ltr;">Carl, I too had both of these problems, 60-90 minutes ago. I plan to call EBC when they open.</div>
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</div>
<div style="direction: ltr;">Oh, and again, when I'm NOT logged in to my USPTO account, I can use patentcrapper, but of course only to view stuff in published applications, and useless for follow-on filings in my own files.</div>
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<div style="direction: ltr;">On Mon, Oct 7, 2024 at 11:21\u202fAM Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com" id="OWAd58d3bbf-b291-6221-d5f6-a6d1039bc9e8" class="OWAAutoLink">patentcenter@oppedahl-lists.com</a>> wrote:</div>
<blockquote style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left: 1px solid rgb(204, 204, 204);">
<div style="direction: ltr;">I am trying to make use of Patent Center just now (4:10 AM ET). No joy. <br>
It is impossible to do anything at Patent Center just now. It appears<br>
as a blank screen.<br>
<br>
If I do a "view source" on the blank screen, I learn that the USPTO<br>
system did actually serve up fifteen thousand characters of HTML, that<br>
get rendered only as whitespace.<br>
<br>
Predictably, there is no mention of this outage at<br>
<a href="https://gcfagjf.r.af.d.sendibt2.com/tr/cl/0xXEIyvPIKRDMKJohqBKHJL-Oz-idxjC4yJuSsvROM3kHR4H4SCk3B_AMmFXlFmlJzQSaU2gC74GstccGUQNz6tTpPWPOBs7ypc6K61HstuNmnCfMgsRap13PGK1c6_1OZ8MtqvarrfZyl7ZoGKxitxjC1QesMtwCNXNYkjyoRfAA3wgB7N_WRvPFctQvUUPAPJv4FwsHFEbjiK6VVtXiDe-C_UYnAYWFDjNI53H35cAUG8xdwDQ7rwwJAZ6fSOXAgFPptXBTG_ehJ3aJj8" id="OWAc4a3c6b2-1382-2d55-90b3-c8121f157a98" class="OWAAutoLink" shash="MUacVDJxQrDi7jwl35RNl87taspbmC/8jsfjv/F/zmnzfZy2HKb1BaQZUJLefG6ic68ayolGyvLbHgA7lm2OckjmuZMQ10OBdTraxLN43mU19Kqfvm9MXFX+wq89SggC4AcsMNEEy48dm+z+8eVNhCqqGI1LoT+RY16CELvbTrc=" originalsrc="https://gcfagjf.r.af.d.sendibt2.com/tr/cl/0xXEIyvPIKRDMKJohqBKHJL-Oz-idxjC4yJuSsvROM3kHR4H4SCk3B_AMmFXlFmlJzQSaU2gC74GstccGUQNz6tTpPWPOBs7ypc6K61HstuNmnCfMgsRap13PGK1c6_1OZ8MtqvarrfZyl7ZoGKxitxjC1QesMtwCNXNYkjyoRfAA3wgB7N_WRvPFctQvUUPAPJv4FwsHFEbjiK6VVtXiDe-C_UYnAYWFDjNI53H35cAUG8xdwDQ7rwwJAZ6fSOXAgFPptXBTG_ehJ3aJj8" data-auth="Verified">https://www.uspto.gov/system-status</a> .<br>
<br>
I tried entering Patent Center "sideways", you know, by going and<br>
logging in at MyUSPTO and then clicking around to try to get into Patent<br>
Center. Nope. Same blank screen.<br>
<br>
In my logged-in status, I am able to see normal-looking screens in<br>
Financial Manager and Ass Center and MyUSPTO. But again and again,<br>
nothing from Patent Center other than a blank screen.<br>
<br>
Oops. Now after a dozen tries, Patent Center is rendering with visible<br>
material on the screen. But it's the "jumpy" Patent Center, the one<br>
that waits until I have uploaded a document or two, maybe selected a fee<br>
to pay, and then at a time when I do not have my fingers on the keyboard<br>
or hand on a mouse, Patent Center jumps to its main action screen and my<br>
e-filing session has disappeared. The function that is meant to be a<br>
successor to EFS-Web is flaky right now.<br>
<br>
<br>
<br>
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