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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Same here with the \u201cForbidden\u201d screen.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The Download All Documents button (to download the zip file) appeared when I filed follow-on documents at 11:39 this morning. That button has disappeared again (at 6:25 PM).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Patentcenter <patentcenter-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>Goldberg, Judi via Patentcenter<br>
<b>Sent:</b> Monday, October 7, 2024 6:07 PM<br>
<b>To:</b> For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter@oppedahl-lists.com><br>
<b>Cc:</b> Goldberg, Judi <jgoldberg@leydig.com><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center is broken?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;background:red"><strong><span style="font-family:"Helvetica",sans-serif;color:white">External Email - Use Caution</span></strong><span style="font-family:"Helvetica",sans-serif;color:white">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I\u2019ve been getting the Forbidden Screen, but if I close my browser tab (not the browser) and reopen a new tab, PatentCenter keeps me logged in and I\u2019m able to work/search/file.
But I noticed that they took away the link to download all uploaded documents when filing a response or other submission. I like to download the zip file, just in case (although I have no idea how it would help).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Patentcenter <<a href="mailto:patentcenter-bounces@oppedahl-lists.com">patentcenter-bounces@oppedahl-lists.com</a>>
<b>On Behalf Of </b>Scott Nielson via Patentcenter<br>
<b>Sent:</b> Monday, October 7, 2024 9:44 AM<br>
<b>To:</b> For bug reports, feature requests, and tips and tricks about Patent Center. <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br>
<b>Cc:</b> Scott Nielson <<a href="mailto:scnielson@outlook.com">scnielson@outlook.com</a>><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center is broken?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><strong><span style="color:#B8312F">[External Email]</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">I haven't noticed any problems and I've been using Patent Center over the weekend (Friday through today). I'm accessing it using Edge.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">That said, there have been times in the past month or so when I have had problems and I'm pretty sure they all stem from the authentication system. I've experienced the "jumpy" Patent Center described
by Carl as well as instances of a blank screen. The former I can usually fix by clearing all cookies used by Patent Center. The latter I can usually fix by opening a new tab and going to Patent Center in the new tab (the original tab shows the blank screen
version of Patent Center no matter what I do).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p><b><span style="font-size:11.0pt;color:#1F3864">Scott Nielson</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;color:black">801-660-4400</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Patentcenter <<a href="mailto:patentcenter-bounces@oppedahl-lists.com">patentcenter-bounces@oppedahl-lists.com</a>>
on behalf of Dan Feigelson via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br>
<b>Sent:</b> Monday, October 7, 2024 6:13 AM<br>
<b>To:</b> For bug reports, feature requests, and tips and tricks about Patent Center. <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>><br>
<b>Cc:</b> Dan Feigelson <<a href="mailto:djf@iliplaw.com">djf@iliplaw.com</a>><br>
<b>Subject:</b> Re: [Patentcenter] Patent Center is broken?</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0in"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="Picture_x0020_2" src="cid:image001.jpg@01DB18E7.0CD59EC0" alt="Image removed by sender."></span><o:p></o:p></p>
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<p class="MsoNormal">Called EBC now. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Got a recorded message that on October 28 they're changing the system for handling calls to the EBC. Hey, seeing their track record with anything else, what could possibly go wrong?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Got through to a person, I explained that PC is on the fritz, and he asked, "Where are you located?" <o:p></o:p></p>
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<p class="MsoNormal">I responded, "What does it matter?" <o:p></o:p></p>
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<div>
<p class="MsoNormal">He said, "People overseas are having problems accessing patentcenter".<o:p></o:p></p>
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<p class="MsoNormal">I said, "People in Colorado are having problems too." (Thank you Carl for sharing with us that you were having the same problems.)<o:p></o:p></p>
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<p class="MsoNormal">He asked, "What happens when you log in?"<o:p></o:p></p>
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<p class="MsoNormal">I explained that I can use PC when not logged in, to view public files, but as soon as I log in, I get the rotating screens problem.<o:p></o:p></p>
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<p class="MsoNormal">He told me multiple people are having issues, it's at their end, and...I should call back later.<o:p></o:p></p>
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<p class="MsoNormal">Very reassuring.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Oct 7, 2024 at 1:50\u202fPM Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<p>And now in my Patent Center screen I see this sentence:<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p>AuthSdkError: Could not load PKCE codeVerifier from storage. This may indicate the auth flow has already completed or multiple auth flows are executing concurrently.<o:p></o:p></p>
</blockquote>
<p>I put this in the category of an error message that (a) gives no useful information whatsoever to the USPTO customer and (b) suggests that things are out of control at the USPTO.<o:p></o:p></p>
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<p class="MsoNormal">On 10/7/2024 3:08 AM, Dan Feigelson wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0in"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="Picture_x0020_1" src="cid:image001.jpg@01DB18E7.0CD59EC0" alt="Image removed by sender."></span><o:p></o:p></p>
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<p class="MsoNormal">Carl, I too had both of these problems, 60-90 minutes ago. I plan to call EBC when they open.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Oh, and again, when I'm NOT logged in to my USPTO account, I can use patentcrapper, but of course only to view stuff in published applications, and useless for follow-on filings in my own files.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Oct 7, 2024 at 11:21\u202fAM Carl Oppedahl via Patentcenter <<a href="mailto:patentcenter@oppedahl-lists.com">patentcenter@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal">I am trying to make use of Patent Center just now (4:10 AM ET). No joy. <br>
It is impossible to do anything at Patent Center just now. It appears<br>
as a blank screen.<br>
<br>
If I do a "view source" on the blank screen, I learn that the USPTO<br>
system did actually serve up fifteen thousand characters of HTML, that<br>
get rendered only as whitespace.<br>
<br>
Predictably, there is no mention of this outage at<br>
<a href="https://gcfagjf.r.af.d.sendibt2.com/tr/cl/0xXEIyvPIKRDMKJohqBKHJL-Oz-idxjC4yJuSsvROM3kHR4H4SCk3B_AMmFXlFmlJzQSaU2gC74GstccGUQNz6tTpPWPOBs7ypc6K61HstuNmnCfMgsRap13PGK1c6_1OZ8MtqvarrfZyl7ZoGKxitxjC1QesMtwCNXNYkjyoRfAA3wgB7N_WRvPFctQvUUPAPJv4FwsHFEbjiK6VVtXiDe-C_UYnAYWFDjNI53H35cAUG8xdwDQ7rwwJAZ6fSOXAgFPptXBTG_ehJ3aJj8">https://www.uspto.gov/system-status</a> .<br>
<br>
I tried entering Patent Center "sideways", you know, by going and<br>
logging in at MyUSPTO and then clicking around to try to get into Patent<br>
Center. Nope. Same blank screen.<br>
<br>
In my logged-in status, I am able to see normal-looking screens in<br>
Financial Manager and Ass Center and MyUSPTO. But again and again,<br>
nothing from Patent Center other than a blank screen.<br>
<br>
Oops. Now after a dozen tries, Patent Center is rendering with visible<br>
material on the screen. But it's the "jumpy" Patent Center, the one<br>
that waits until I have uploaded a document or two, maybe selected a fee<br>
to pay, and then at a time when I do not have my fingers on the keyboard<br>
or hand on a mouse, Patent Center jumps to its main action screen and my<br>
e-filing session has disappeared. The function that is meant to be a<br>
successor to EFS-Web is flaky right now.<br>
<br>
<br>
<br>
--<br>
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</div>
</blockquote>
</blockquote>
<p class="MsoNormal">--<br>
Patentcenter mailing list<br>
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</blockquote>
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