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<p>design goal for any user interface: when an error condition is
detected by the software, the user interface ought to (a) give
some sense of what is the cause (here, the customer has been
frog-marched toward a forced logout that they surely did not
want), and (b) give some sense of how to overcome the problem
(maybe a "click here" to log in again).</p>
<p>When my bank does the forced logout, they at least come out and
say it. They say something very annoying like "congratulations,
you have just now successfully logged out" but at least they come
out and say it. In contrast, the USPTO is passive-aggressive. It
forces the logout upon you but never comes out and says that this
is what it is doing.</p>
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<div class="moz-cite-prefix">On 10/17/2024 8:33 AM, Krista Jacobsen
via Patentcenter wrote:<br>
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cite="mid:CAN7twq2x0FPj_DXhj7QdacpJeic-Yya2uDEBYLxXP9XSduTpuw@mail.gmail.com">
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<div>Can the genius software developers at the USPTO seriously
not do better than this wonkfest following a login timeout?</div>
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<div><img src="cid:part1.iqTmmoxA.0eKjPre0@oppedahl.com"
alt="image.png" width="501" height="209" class=""></div>
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<div>(A rhetorical question, of course.)</div>
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<div>------------------------------------------<br>
</div>
<div>Krista S. Jacobsen<br>
</div>
<div>Attorney and Counselor at Law</div>
<div>Jacobsen IP Law</div>
<div><a href="mailto:krista@jacobseniplaw.com"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">krista@jacobseniplaw.com</a></div>
<div>T: 408.455.5539</div>
<div><a href="http://www.jacobseniplaw.com"
target="_blank" moz-do-not-send="true">www.jacobseniplaw.com</a></div>
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