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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I just interrupt them and say, “Sorry, but I am not interested.” And then I hang up with waiting to see how they respond.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">-Bruce Young<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">(712) 541-9822<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Patentpractice <patentpractice-bounces@oppedahl-lists.com>
<b>On Behalf Of </b>Suzannah K. Sundby via Patentpractice<br>
<b>Sent:</b> Monday, February 5, 2024 2:08 PM<br>
<b>To:</b> patentpractice@oppedahl-lists.com<br>
<b>Cc:</b> Suzannah K. Sundby <suzannah@canadylortz.com><br>
<b>Subject:</b> [Patentpractice] Is it rude... and do you care<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When receiving a cold call by some vendor who is in the process of giving their 10+ minute spew (without pausing for a breath) of the IP services they provide, e.g., docketing, processing, drawings… yada yada yada…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Do you think it is rude to interrupt and simply tell them you are not interested… and when they jump right back into their 10+ minute spew again… to interrupt again and tell them you are not interested?<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">And, do you care if you are rude when you do it?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When we bill by the hour and time is so precious to us… and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one’s brain to get back to doing what it was doing…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I interrupt the spew and tell them I’m not interested and when they insist, I more assertively tell them I am not interested… and I’ve had a few where they still insist, so I’ve hung up on them.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Then I briefly feel bad for being rude… but again… When we bill by the hour and time is so precious to us… and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one’s brain to
get back to doing what it was doing…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wondering what others do/think…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><a href="http://www.linkedin.com/in/ssundby/"><span style="color:black;text-decoration:none">Suzannah K. Sundby</span></a></span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<b><span style="color:#0000CC">|</span></b> Partner<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0000CC"><a href="http://www.canadylortz.com/"><u><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none">canady
+ lortz</span></u><u><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none">
<span style="font-variant:small-caps">LLP</span></span></u></a></span><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">1050 30th Street, NW<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Washington, DC 20007<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">T: 202.486.8020<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">F: 202.540.8020<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0000CC"><a href="mailto:suzannah@canadylortz.com"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none">suzannah@canadylortz.com</span></a></span><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0000CC"><a href="http://www.canadylortz.com/"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none">www.canadylortz.com</span></a></span><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC"><o:p></o:p></span></p>
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