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<div class="WordSection1">
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Malgun Gothic";mso-bidi-font-family:"Times New Roman"">As soon as I hear the subcontinent accent, I ask "Is this about outside
patent services?" and when they say yes, I say we don't use them, and please don't go down the list of attorneys in our firm and call all of them because you will be wasting your time and their time.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Malgun Gothic";mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></font></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><font size="2" face="Calibri"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";font-weight:bold">From:</span></font></b><font size="2" face="Calibri"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"">
Patentpractice <patentpractice-bounces@oppedahl-lists.com> <b><span style="font-weight:bold">On Behalf Of
</span></b>Suzannah K. Sundby via Patentpractice<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, February 5, 2024 3:08 PM<br>
<b><span style="font-weight:bold">To:</span></b> patentpractice@oppedahl-lists.com<br>
<b><span style="font-weight:bold">Cc:</span></b> Suzannah K. Sundby <suzannah@canadylortz.com><br>
<b><span style="font-weight:bold">Subject:</span></b> [Patentpractice] Is it rude... and do you care<o:p></o:p></span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><o:p> </o:p></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">When receiving a cold call by some vendor who is in the process of giving their 10+ minute spew (without pausing for a breath) of the IP services
they provide, e.g., docketing, processing, drawings… yada yada yada…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">Do you think it is rude to interrupt and simply tell them you are not interested… and when they jump right back into their 10+ minute spew again…
to interrupt again and tell them you are not interested?<br style="mso-special-character:line-break">
<![if !supportLineBreakNewLine]><br style="mso-special-character:line-break">
<![endif]><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">And, do you care if you are rude when you do it?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">When we bill by the hour and time is so precious to us… and one little interruption that lasts a minute or so actually results in a disruption
of at least 15 minutes for one’s brain to get back to doing what it was doing…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">I interrupt the spew and tell them I’m not interested and when they insist, I more assertively tell them I am not interested… and I’ve had a
few where they still insist, so I’ve hung up on them.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">Then I briefly feel bad for being rude… but again… When we bill by the hour and time is so precious to us… and one little interruption that lasts
a minute or so actually results in a disruption of at least 15 minutes for one’s brain to get back to doing what it was doing…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt">Wondering what others do/think…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="black" face="Century Gothic"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";color:black;mso-no-proof:yes"><a href="http://www.linkedin.com/in/ssundby/"><font color="black"><span style="color:black;text-decoration:none;text-underline:none">Suzannah
K. Sundby</span></font></a></span></font><font size="2" face="Century Gothic"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">
<b style="mso-bidi-font-weight:normal"><font color="#0000cc"><span style="color:#0000CC;font-weight:bold;mso-bidi-font-weight:normal">|</span></font></b> Partner<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin-top:4.0pt"><font size="2" color="#0000cc" face="Calibri"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="http://www.canadylortz.com/"><u style="text-underline:#0000C8"><font size="2" face="Century Gothic"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;text-underline:#0000C8;text-decoration:none;text-underline:none">canady
+ lortz</span></font></u><u style="text-underline:#0000C8"><font size="1" face="Century Gothic"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;text-underline:#0000C8;text-decoration:none;text-underline:none">
<span style="font-variant:small-caps">LLP</span></span></font></u></a></span></font><font size="2" color="#0000cc" face="Century Gothic"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="1" face="Century Gothic"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">1050 30th Street, NW<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="1" face="Century Gothic"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-no-proof:yes">Washington, DC 20007<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin-top:4.0pt"><font size="1" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-ansi-language:DE;mso-no-proof:yes">T: 202.486.8020<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="1" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-ansi-language:DE;mso-no-proof:yes">F: 202.540.8020<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin-top:4.0pt"><font size="2" color="#0000cc" face="Calibri"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="mailto:suzannah@canadylortz.com"><font size="1" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-ansi-language:DE;text-decoration:none;text-underline:none">suzannah@canadylortz.com</span></font></a></span></font><font size="1" color="#0000cc" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";color:#0000CC;mso-ansi-language:DE;mso-no-proof:yes"><o:p></o:p></span></font></p>
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<font size="2" color="#0000cc" face="Calibri"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="http://www.canadylortz.com/"><font size="1" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-ansi-language:DE;text-decoration:none;text-underline:none">www.canadylortz.com</span></font></a></span></font><font size="1" color="#0000cc" face="Century Gothic"><span lang="DE" style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";color:#0000CC;mso-ansi-language:DE;mso-no-proof:yes"><o:p></o:p></span></font></p>
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