<div dir="ltr"><div>And it&#39;s worse.  I <i><b>did</b></i> set up an authenticator app.  When I log into PatentCenter, it sends the confirmation code to email, not to the authenticator app.</div><div><br></div><div>And I didn&#39;t get the scolding email.</div><div><br></div><div>I can only do what your instructions tell me to do.  If the PTO&#39;s software doesn&#39;t work as advertised, well, I don&#39;t have access to your source code.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Sep 25, 2025 at 12:18\u202fPM Carl Oppedahl via Patentpractice &lt;<a href="mailto:patentpractice@oppedahl-lists.com" target="_blank">patentpractice@oppedahl-lists.com</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>

  
    
  
  <div>
    <p>If you want to get some fraction of a group to do something, the
      correct way to do it is to target that fraction.  The absolutely
      wrong way to do it is to carpet-bomb the entirety of the group,
      cluttering the in-boxes of the rest of the group.</p>
    <p>I received this email today.  It hammers away at how I must have
      been using email as my two-factor authentication to log in at the
      USPTO, and that I need to set up and use some other form of
      two-factor authentication.</p>
    <p>The problem with this is that <i><b>I have never even once in my
          life used email as my two-factor authentication to log in at
          the USPTO.  </b></i>Not even once.</p>
    <p>There are, I expect, some people to whom the USPTO ought to have
      sent this scolding email.  Probably the way to pick a person to
      receive this email is to pick people who actually did use email as
      their two-factor authentication at least once since the first
      announcements that the USPTO made about this.  Meaning the
      fraction of USPTO customers that have, within the past few months,
      done this supposedly very bad thing (using email as their
      two-factor authentication).  </p>
    <p>And then perhaps a week or two later, sending followup emails to
      the smaller fraction of customers who used email again as their
      two-factor authentication despite having been scolded against it
      in the previous scolding email.</p>
    <p>The practical result would be that with each succeeding followup,
      fewer and fewer scolding emails would need to be sent.</p>
    <p>This targets the scolding at the people who need it (assuming the
      USPTO is correct in its view that email is bad as a way to do
      two-factor authentication).</p>
    <p>But the absolute wrong thing to do is to scold the tens or likely
      hundreds of thousands of customers who don&#39;t need scolding at the
      present time.  A first example of people who don&#39;t need scolding
      at all is people like me who have never even once done the
      (supposedly) bad thing.  A second example of people who don&#39;t need
      scolding now is the tens or likely hundreds of thousands of
      customers <i><b>who have already done</b></i> what the USPTO
      wanted them to do, namely have already migrated away from email
      and over to some other form of two-factor authentication.</p>
    <p>It is like &quot;the boy who cried wolf&quot;.  When the USPTO carpet-bombs
      its entire customer base like this, the USPTO virtually ensures
      that tomorrow or next week or next month, some urgent message will
      get disregarded by the customers given that so many previous
      supposedly urgent messages were inappropriate and were not urgent
      at all for the particular recipient.</p>
    <p><br>
    </p>
    <div>On 9/25/2025 9:40 AM, U.S. Patent and
      Trademark Office wrote:<br>
    </div>
    <blockquote type="cite">
      
      
      
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                                          <p>Having trouble viewing this
                                            email? <a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fcontent.govdelivery.com%2Faccounts%2FUSPTO%2Fbulletins%2F3f3dc5f/1/0100019981886f55-4d8fc2a9-2599-4ab5-bf21-2e93fcdfdd87-000000/S9eCucyVpPAu1_4frNYgMu2oRTIYpPMX5G29e9G-LQY=424" target="_blank">View
                                              it as a Web page</a>.</p>
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                                          <h1>USPTO Alert</h1>
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                                          <h2>Strengthen your account
                                            security</h2>
                                          <p>Effective <strong>November
                                              1</strong>, you can no
                                            longer verify your identity
                                            using email when you log
                                            into our systems, including
                                            Patent Center, Trademark
                                            Center, and TEAS. <a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.uspto.gov%2Fabout-us%2Fusptogov-account%2Fsecure-authentication%3Futm_campaign=subscriptioncenter%26utm_content=%26utm_medium=email%26utm_name=%26utm_source=govdelivery%26utm_term=/1/0100019981886f55-4d8fc2a9-2599-4ab5-bf21-2e93fcdfdd87-000000/6iTWYRcDRvJCCvsIrzw_UhZIMV4xDoOpd5d8K7Wutng=424" rel="noopener" target="_blank">Switch
                                              to a safer authentication
                                              method</a> soon to avoid
                                            login issues and be better
                                            protected against phishing
                                            and other cybersecurity
                                            attacks. </p>
                                          <p>If you need assistance,
                                            please call the <a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fwww.uspto.gov%2Flearning-and-resources%2Fsupport-centers%2Fuspto-contact-center-ucc%3Futm_campaign=subscriptioncenter%26utm_content=%26utm_medium=email%26utm_name=%26utm_source=govdelivery%26utm_term=/1/0100019981886f55-4d8fc2a9-2599-4ab5-bf21-2e93fcdfdd87-000000/S7f1RyHJXo1gdxgqq4TBpJ27V4zym1U6wIQBP4LXWBc=424" rel="noopener" target="_blank">USPTO
                                              Contact Center</a> at
                                            800-786-9199 (toll free) or
                                            571-272-1000 (local). If you
                                            have questions about
                                            configuring Okta Verify for
                                            your USPTO.gov account, you
                                            can send an email to <a href="mailto:OktaVerify.Help@uspto.gov" target="_blank">OktaVerify.Help@uspto.gov</a>.</p>
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