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<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif">So\u2026 after
<span class="GramE">a sum total</span> of about 8 <span class="SpellE">hrs</span> talking with various Amazon people\u2026 I demanded to be transferred to or receive the contact info of Amazon\u2019s Fraud & Security Dept.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif">They wouldn\u2019t give the info to me and said that they can\u2019t transfer me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif">I then said if there\u2019s
<span class="GramE">nothing</span> they can do then I want the contact info and mailing address of Amazon\u2019s Legal Department because it looks like I will have to file a lawsuit.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif">They refused to give me that info too.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-no-proof:yes"><a href="http://www.linkedin.com/in/ssundby/"><span style="color:black;text-decoration:none;text-underline:none">Suzannah
K. Sundby</span></a></span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">
<b style="mso-bidi-font-weight:normal"><span style="color:#0000CC">|</span></b> Partner<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;mso-ascii-font-family:Aptos;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Aptos;mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="http://www.canadylortz.com/"><u style="text-underline:#0000C8"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-underline:#0000C8;text-decoration:none;text-underline:none">canady
+ lortz</span></u><u style="text-underline:#0000C8"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-underline:#0000C8;text-decoration:none;text-underline:none">
<span style="font-variant:small-caps">LLP</span></span></u></a></span><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">Washington, DC 20007<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">T: 202.486.8020<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">F: 202.540.8020<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:4.0pt"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;mso-ascii-font-family:Aptos;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Aptos;mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="mailto:suzannah@canadylortz.com"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none;text-underline:none">suzannah@canadylortz.com</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><o:p></o:p></span></p>
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<span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;mso-ascii-font-family:Aptos;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Aptos;mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><a href="http://www.canadylortz.com/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#0000CC;text-decoration:none;text-underline:none">www.canadylortz.com</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#0000CC;mso-no-proof:yes"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-align:justify"><span style="font-size:7.0pt;font-family:"Century Gothic",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#7F7F7F;mso-no-proof:yes">Confidentiality Notice:
<span style="mso-spacerun:yes"> </span>This message is being sent by or on behalf of a lawyer.
<span style="mso-spacerun:yes"> </span>It is intended exclusively for the individual or entity to which it is addressed.
<span style="mso-spacerun:yes"> </span>This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure.
<span style="mso-spacerun:yes"> </span>If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part.
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<p class="MsoNormal"><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman""> Patentpractice
<patentpractice-bounces@oppedahl-lists.com> <b>On Behalf Of </b>Jeffrey Semprebon via Patentpractice<br>
<b>Sent:</b> Thursday, October 2, 2025 9:42 AM<br>
<b>To:</b> For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice@oppedahl-lists.com><br>
<b>Cc:</b> Jeffrey Semprebon <jesemprebon@gmail.com><br>
<b>Subject:</b> Re: [Patentpractice] IMPORTANT: Off-Topic: PSA Amazon Fraud Scheme - LOG OUT ALL DEVICES<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Federal CPB may be closed, but the state may have an agency or department that's operating. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just this week, a recalcitrant financial company called me to let me know that I'll be receiving soon in the mail confirmation that they've resolved a dispute in my favor, shortly after reporting them to the NH AG's office's consumer protection
& anti-fraud dept. <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:Roboto;letter-spacing:.1pt">-Jeff </span>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:Roboto;letter-spacing:.1pt"><br>
Jeffrey E. Semprebon<br>
Registered Patent Agent (mechanical) looking for remote work</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:jesemprebon@gmail.com" target="_blank">jesemprebon@gmail.com</a><span style="font-family:Roboto;letter-spacing:.1pt"><br>
7 Bates Alley<br>
Claremont, New Hampshire 03743</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Oct 2, 2025, 05:57 Leigh T via Patentpractice <<a href="mailto:patentpractice@oppedahl-lists.com" target="_blank">patentpractice@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi, Suzannah,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I\u2019m sorry this happened to you, and thanks for posting. Amazon should fix those policies. In the past you could maybe also try complaining to the Consumer Protection Bureau but I\u2019m not sure it\u2019s still active.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Something similar happened to us a couple of months ago with our Chase bank credit card and then also a replacement <span style="font-family:"Arial",sans-serif">card that was immediately hacked again. The fake charges were all over the
place and included pizza and hotel stays at \u201cPurpose Driven Stays\u201d in Florida and Virginia, where we had not been for a long time, so at least they were easy to dispute and Chase has been really good about taking fake charges off.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> I pointed out when calling to get the second replacement card that it seemed that the hacker was able to get our new card details immediately. The Chase representative looked around and told
us there was a Stripe account (like Venmo) linked to our card that we didn\u2019t even know about. With that, the hacker was able to get our new card details immediately and make more fake charges. So the Chase representative deactivated all of the automatic updates
for the (second) new card to prevent the hacker from automatically getting the new card info. </span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We had to re-link all the accounts where we had set up auto pay, but it did stop that hacking. Also, we have since put freezes on both my and my husband\u2018s credit and that seems to have helped
cut down on phishing efforts a bit.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Best regards,</span><o:p></o:p></p>
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<p class="MsoNormal">Leigh<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Oct 1, 2025 at 10:30<span style="font-family:"Arial",sans-serif">\u202f</span>AM Suzannah K. Sundby via Patentpractice <<a href="mailto:patentpractice@oppedahl-lists.com" target="_blank">patentpractice@oppedahl-lists.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">IMPORTANT FOLLOW-UP \u2013 MUST DO \u2013 BOT FARMS BUSY<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">(See yellow highlight below for bullet point as to how to secure your Amazon account.)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Serious bots are busy hacking into people\u2019s Amazon accounts with their phone numbers. A friend of mine who I warned said that just yesterday and today someone tried logging in
with his phone number. Since he was not online, he knew it couldn\u2019t be himself who triggered the confirmation request. He also saw an unauthorized charge, which doesn\u2019t marry up to any of his purchases.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Now for my continuing episode:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I canceled my credit card yesterday and am getting a replacement. Despite this, last night (after the credit card was canceled), there was another unauthorized Amazon charge.
Turns out the new charge resulted from the canceled card was still in my Amazon account as a payment method and the credit card company allows obvious recurring payments/charges to pass thru to the replacement card\u2026 So, I removed the canceled card.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">But the problem is that any new card I put as a payment method in my Amazon account will suffer the same unauthorized access.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So, I called up Amazon this morning. Dealt with multiple people at multiple levels of stupidity for 3 hours.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">They say there is nothing they can do to prevent others from setting up a sub-account under MY Amazon account using MY cellphone number. WTF. Also, because of Amazon privacy policies,
Amazon can\u2019t tell ME who is using MY cellphone number to set up sub-accounts under MY Amazon account. WTF. Basically, they told me there is nothing they can do and that each time this happens I have to dispute the charge with my credit card company. BS.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So, I was going to cancel my Amazon account and set up a new Amazon account. Big problem there because my digital subscriptions\u2026 music, Kindle books, Audible books, etc. I was
in the process of dealing with that and getting refunded for the music titles I purchased way back when\u2026 My library of Kindle books (and likely Audible books) can be transferred.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So, I figured I\u2019d set up the new Amazon account so the Kindle/Audible libraries could be transferred.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Turns out in order to set up an Amazon account, you must use a cell phone number\u2026 and I cannot myself set up another primary Amazon account with my own freaking cell phone number
(yet others can continue to set up sub-accounts using MY cell number \u2026 someone make it make sense).<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black;mso-color-alt:windowtext;background:yellow">Anyway, in the Amazon account settings there is the login/security options. After selecting that, there are
options for signing out anyone and everyone. It forces a password reset. So, first one will want to have 2FA set up for logging into Amazon, and have a new email alias* set up to use. Then after confirming both are set up, log out all devices. I think
this process will put an end to others being able to login and set up sub-accounts under one\u2019s own Amazon account.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You will then have to re-login any Alexa devices, Alexa phone app, etc.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">*New email alias: Years ago when my personal Microsoft email account was hacked, I discovered one can set up email aliases. Email still goes to your primary account, but you can
set it up so that one cannot login to your Microsoft email using the alias (e.g., use primary email address to login and don\u2019t give the primary email address to anyone, instead use the email aliases\u2026 I have one for shopping, one for financial accounts like
IRS, banks, etc., and now I have a specific email alias for Amazon only.)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><a href="http://www.linkedin.com/in/ssundby/" target="_blank"><span style="color:black;text-decoration:none;text-underline:none">Suzannah
K. Sundby</span></a></span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<b><span style="color:#0000CC">|</span></b> Partner</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="http://www.canadylortz.com/" target="_blank"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">canady
+ lortz</span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">
<span style="font-variant:small-caps">LLP</span></span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.google.com/maps/search/1050+30th+Street,+NW+%0D%0A+Washington,+DC+20007?entry=gmail&source=g" target="_blank">1050
30th Street, NW</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.google.com/maps/search/1050+30th+Street,+NW+%0D%0A+Washington,+DC+20007?entry=gmail&source=g" target="_blank">Washington,
DC 20007</a></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">T: 202.486.8020</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">F: 202.540.8020</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="mailto:suzannah@canadylortz.com" target="_blank"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">suzannah@canadylortz.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="http://www.canadylortz.com/" target="_blank"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">www.canadylortz.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify">
<span style="font-size:7.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F">Confidentiality Notice: This message is being sent by or on behalf of a lawyer. It is intended exclusively for the individual or entity to which it is addressed. This communication
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this message in error, please notify the sender immediately by e-mail and delete all copies of the message.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Suzannah K. Sundby
<br>
<b>Sent:</b> Tuesday, September 30, 2025 2:54 PM<br>
<b>To:</b> <a href="mailto:patentpractice@oppedahl-lists.com" target="_blank">patentpractice@oppedahl-lists.com</a><br>
<b>Subject:</b> Off-Topic: PSA Amazon Fraud Scheme - Setup 2FA</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have my credit card setup so it sends me a notice when an online purchase/charge.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I do a LOT of shopping on Amazon\u2026 and I do the Subscribe & Save, which my deliveries are at the end of the month.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Last Friday, there was a $100 charge I thought was curious, but I didn\u2019t have time to investigate\u2026 I assumed it was likely a charge for the Subscribe & Save stuff\u2026 though I thought
it was curious that the amount was an even 100.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Today, there was a $200 charge.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So, I checked my Amazon orders and nothing marries up to these charges.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I called Amazon.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">ESL guy saw the charges on my account\u2026 and he told me that there are other accounts \u201cassociated\u201d with mine via my phone number. WTF I said. He asked me if I authorized these other
people to use my Amazon account. No effing way I said.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thus, he removed the accounts from my phone number and email and said that they will investigate.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">He told me that I had to call my credit card company and dispute the charges. WTF.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">He wouldn\u2019t tell me how/why someone can make charges to my account and whether they have access to my credit card via Amazon.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I called my credit card company and had to dispute the charges, which then triggers the fraud-based card replacement process.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black;mso-color-alt:windowtext;background:yellow">Anyway, when looking at account settings in Amazon I discovered that one can set up 2FA and require a code in
order to log into one\u2019s account.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thus, y\u2019all probably want to do this if you haven\u2019t already.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><a href="http://www.linkedin.com/in/ssundby/" target="_blank"><span style="color:black;text-decoration:none;text-underline:none">Suzannah
K. Sundby</span></a></span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.google.com/maps/search/1050+30th+Street,+NW+%0D%0A+Washington,+DC+20007?entry=gmail&source=g" target="_blank">
</a><b><span style="color:#0000CC">|</span></b> Partner</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="http://www.canadylortz.com/" target="_blank"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">canady
+ lortz</span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">
<span style="font-variant:small-caps">LLP</span></span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.google.com/maps/search/1050+30th+Street,+NW+%0D%0A+Washington,+DC+20007?entry=gmail&source=g" target="_blank">1050
30th Street, NW</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.google.com/maps/search/1050+30th+Street,+NW+%0D%0A+Washington,+DC+20007?entry=gmail&source=g" target="_blank">Washington,
DC 20007</a></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">T: 202.486.8020</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">F: 202.540.8020</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:4.0pt;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="mailto:suzannah@canadylortz.com" target="_blank"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">suzannah@canadylortz.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:#0000CC"><a href="http://www.canadylortz.com/" target="_blank"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;text-decoration:none;text-underline:none">www.canadylortz.com</span></a></span><o:p></o:p></p>
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