[E-trademarks] USPTO employee locator maze

[Janet Satterthwaite]

https://www.uspto.gov/trademarks/contact-trademarks/other-trademark-contact-information



Janet F. Satterthwaite|Partner/ Chair, Trademark Practice|Potomac Law Group, PLLC

1717 Pennsylvania Avenue, NW, Suite 1025

Washington, D.C. 20006

jsatterthwaite at potomaclaw.com<mailto:jsatterthwaite at potomaclaw.com>|www.potomaclaw.com<https://www.potomaclaw.com>


https://www.potomaclaw.com/professionals-janet-f-satterthwaite

[https://ukwest1-mediap.svc.ms/transform/thumbnail?provider=spo&inputFormat=png&cs=fFNQTw&docid=https%3A%2F%2Fglobebpcrm.sharepoint.com%3A443%2F_api%2Fv2.0%2Fdrives%2Fb!TQZR2-2SPE2ijySca0RSk9GWpi3pTptJqpI2GM317RV0fn8ZfIBsSZ9rpY5T6aYk%2Fitems%2F0154SFYISYVY4G5S2PLJG32IIOCE4C4SJE%3Fversion%3DPublished&access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJub25lIn0.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.bHVQeUl3TFNnejFLTVMzeERRV2JRaGhmK1luUHNSNmtwVG82cFgwZytVbz0&cTag=%22c%3A%7B6E38AE58-4FCB-4D5A-BD21-0E11382E4924%7D%2C2%22&encodeFailures=1&width=717&height=213&srcWidth=717&srcHeight=213]
This e-mail and any attachments may contain information that is private, confidential, and/or privileged. If you are not the intended recipient, please notify us immediately and destroy all copies of this message and any attachments
________________________________
From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com> on behalf of Maria Eliseeva via E-trademarks <e-trademarks at oppedahl-lists.com>
Sent: Monday, December 11, 2023 4:37 PM
To: E-trademarks at oppedahl-lists.com <E-trademarks at oppedahl-lists.com>
Cc: Maria Eliseeva <maria at patentbar.com>
Subject: [E-trademarks] USPTO employee locator maze


WARNING: External email, do not click on links or open attachments unless you recognize the sender’s full email address and expect the attachments.

Colleagues,



I don’t have a need to contact managing attorneys of TM law offices often. Today I needed to find such info to call a managing attorney.



I couldn’t find a link to the USPTO employee locator from MyUSPTO to save my life. Just couldn’t, I tried and tried. It used to be easy. I figured I was too dumb for this new portal and need to seek assistance.



I called the number for the Trademark Office assistance center. Pressed the number to talk to customer service. The guy who answered listened to my question and said that he needed to transfer me to the Trademark Assistance Center. Well, that’s the number I called in the first place, but whatever. I got transferred, presumably, to the trademark assistance center, pressed the number for live assistance. Another rep asked for my name, asked to spell my last name, asked for my phone and email (I declined, am I supposed to spell my email on the phone?). I asked how I can find an employee locator in MyUSPTO account as I am trying to locate the name and phone number of the managing attorney of Law Office XXX.



The rep happily told me the name and number of the managing attorney I was looking for. When I asked where this info was in the new MyUSPTO account, the rep said she didn’t know that, but I can always call and ask. Good to know.



I called the number, the message said that this was such and such for a different law office, but if I called to reach the managing attorney for Law Office XXX, then the name and phone were different. I wrote down yet another name and phone and finally was able to reach the correct managing attorney’s number. No one answered, as expected, I left a message.



I logged out of MyUSPTO and went to the old link through the USPTO.gov portal employee search,  https://portal.uspto.gov/EmployeeSearch/<https://urldefense.proofpoint.com/v2/url?u=https-3A__portal.uspto.gov_EmployeeSearch_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=BD_ODyCnGyM4QYkJS4ogIYzIigAHSpBLLoEgzCd9OOE&m=RDaaX-_E-AvkXHEj7Np_occjiwydruP7WR9qBAFZ_ed-MCIQqA_NbOEgHTv5Fqtk&s=utd2aVZ2Y5XvgKcQV053l11ZeKrRsxB6teH5_lAHo04&e=>, the link worked and I pulled up all the employees of Law Office XXX I needed. The thing is – now it is just a list without any indication who the managing attorney is. If I didn’t call and spent at least so many minutes on the phone with the USPTO, I wouldn’t be able to tell from the employee search via the portal.



Is there a simpler way to look up a managing attorney of a law office? Either from MyUSPTO or using any other minimally reasonable way??



TIA!



Maria



----------------------------------------

Maria Eliseeva

Patentbar International

1-617-332-5800(p)

maria at patentbar.com<mailto:maria at patentbar.com>

www.patentbar.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.patentbar.com_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=BD_ODyCnGyM4QYkJS4ogIYzIigAHSpBLLoEgzCd9OOE&m=RDaaX-_E-AvkXHEj7Np_occjiwydruP7WR9qBAFZ_ed-MCIQqA_NbOEgHTv5Fqtk&s=KZctVxNdm7QcWdU0RLskdwpxG7-fqaRSY4kBhIHFja8&e=>


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://oppedahl-lists.com/pipermail/e-trademarks_oppedahl-lists.com/attachments/20231211/a6b1891a/attachment.htm>