[E-trademarks] USPTO responding to users through WTR

[Carl Oppedahl]

On 4/2/2024 11:46 AM, Neil R. Ormos via E-trademarks wrote:
> Of the people quoted in the article, six are not PTO officials. At 
> least four of those six are participants in Carl's e-mail lists. I 
> doubt that's mere coincidence.
> Not only do Carl's e-mail lists serve practitioners directly, they also (it seems) serve journalists by aggregating the zeitgeist of the practitioner community and aid in identifying people who might be interviewed and quoted.
>
> Thanks, Carl, for providing these e-mail lists.

You are welcome of course.

There are several sad elements to the overall situation.

The USPTO says over and over again, to anyone who will listen, that the 
"correct" way to report bugs and design failures is this black hole or 
that black hole.  Or bottomless pit, whatever metaphor you choose.

What happens instead is that the only thing that actually gets results 
is some external force.  In this case, the good luck that some reporter 
at WTR goes to the trouble to follow discussions in the listserv ...

and that members of the listserv community go to the trouble to make 
careful notes of various bugs and design failures on the part of this or 
that system at the Trademark Office.  And the members of the listserv 
community share them and describe them succinctly on the listserv.

Which makes it possible for the reporter to identify a need for a WTR story.

And the reporter is persistent and somehow gets something from the 
Trademark Office that is at least vaguely responsive.



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