[E-trademarks] [EXT] TEAS is broken?

[Stacy Grossman]

And we trademark lawyers have no choice but to keep sending them our
client's money, and to spend extra non-billable time dealing with all of
these issues.  I run a very small firm and spend an enormous amount of
money on filing and other fees every year.  I feel frustrated and somewhat
helpless about all of this.  (My remedy is to provide survey feedback which
I do - but nothing seems to come of it.)

On Mon, Apr 8, 2024 at 12:12 PM Richard Schafer via E-trademarks <
e-trademarks at oppedahl-lists.com> wrote:

> The reputational cost to the PTO for the poor quality of their IT systems
> is immense.
>
>
>
> While practitioners can at least advise the client on how to work around
> the issues, U.S. clients may see this is yet another way in which the
> federal government is failing. Foreign clients will see these errors as
> another example of how the PTO is failing to achieve its primary function.
>
>
>
> The PTO expends countless resources on encouraging pro se applicants and
> designing their systems to make them more usable by pro se applicants, but
> those IT systemic failures are no doubt driving those same pro se
> applicants away from pursuing protection for their inventions and
> trademarks.
>
>
>
> Best regards,
> *Richard A. Schafer | Schafer IP Law*
> P.O. Box 230081 | Houston, TX 77223
> M: 832.283.6564 | richard at schafer-ip.com
>
>
>
> *From:* E-trademarks <e-trademarks-bounces at oppedahl-lists.com> *On Behalf
> Of *Carl Oppedahl via E-trademarks
> *Sent:* Sunday, April 7, 2024 9:42 PM
> *To:* For trademark practitioners. This is not for laypersons to seek
> legal advice. <e-trademarks at oppedahl-lists.com>
> *Cc:* Carl Oppedahl <carl at oppedahl.com>
> *Subject:* Re: [E-trademarks] [EXT] TEAS is broken?
>
>
>
> Thank you for posting.  Yes imagine what an impression this makes for your
> foreign client.
>
> I am now in a position where I did eventually succeed in finishing the
> application that I was trying to create.  And I sent the link to my client.
>
> I worry that when my client clicks on the link, the client might see such
> a worthless error message.  If so, it would make a bad impression for the
> client.
>
> On 4/7/2024 8:30 PM, Alex Butterman wrote:
>
> I have a client in China that tried to sign a new application we sent her
> company and she complained about the same error about a few minutes before
> your email. She showed her screen as:
>
>
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> Hopefully, this is now permanently fixed since I suggested she try again
> on Monday morning their time.
>
>
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>
>
> *Alex Butterman*
>
> Partner
>
> *DUNLAP **BENNETT **& LUDWIG*
>
> *211 Church St., SE; Leesburg, VA 20175*
>
> T: 703-777-7319 – *BIO*
> <https://www.dbllawyers.com/attorney/alex-butterman/>
>
> [image: A blue and white logo Description automatically generated]
>
> This electronic message contains information from Dunlap Bennett & Ludwig
> PLLC and may be confidential or privileged. If you are not the intended
> recipient, any disclosure, copying, or use of the contents is prohibited.
> If you have received this e-mail in error, please notify us and delete the
> message without copying or disclosing it.
>
>
>
> *From:* E-trademarks <e-trademarks-bounces at oppedahl-lists.com>
> <e-trademarks-bounces at oppedahl-lists.com> *On Behalf Of *Carl Oppedahl
> via E-trademarks
> *Sent:* Sunday, April 7, 2024 04:54 AM
> *To:* for trademark practitioners <e-trademarks at oppedahl-lists.com>
> <e-trademarks at oppedahl-lists.com>
> *Cc:* Carl Oppedahl <carl at oppedahl.com> <carl at oppedahl.com>
> *Subject:* [EXT] [E-trademarks] TEAS is broken?
>
>
>
> I tried to file a trademark application just now.  Here is the rather
> unhelpful error message that TEAS provided:
>
> Then I tried again, and the error message changed to this:
>
> I checked the USPTO system status page and it did not list any planned
> outage for today at this time.  Those two USPTO failures happened when I
> was using Chrome.  Then I tried the same thing in Edge, and this was the
> error message:
>
> I wonder if anybody is able to file a trademark application just now?
>
>
>
> --
> E-trademarks mailing list
> E-trademarks at oppedahl-lists.com
> http://oppedahl-lists.com/mailman/listinfo/e-trademarks_oppedahl-lists.com
>
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