[E-trademarks] User verification suddenly required despite being securely logged into MyUSPTO

[Sam Castree]

Ugh, I've been trying on and off for the past year and a half to get my
MyUSPTO account updated to my current e-mail at my current firm.  At least
I can use the old e-mail to log in, so it hasn't stopped me from working,
but it is ridiculous.

Cheers,

Sam Castree, III

*Sam Castree Law, LLC*
*3421 W. Elm St.*
*McHenry, IL 60050*
*(815) 344-6300*

On Wed, Apr 17, 2024 at 4:00 PM Laura Geyer via E-trademarks <
e-trademarks at oppedahl-lists.com> wrote:

> ZOMG Gerry, I was caught in an endless verification loop where it made me
> do that I think 4 times  with the drivers’ license/face capture before I
> finally cracked and contacted ID.me.
>
>
>
> But here’s the thing: if you’re in the Infinite Verification Loop with any
> agency, the hangup is often ID.me and then you can’t get into your account
> to log into Id.me to access their “faster” response team. In my case, they
> had decided that my account was connected with my prior work email, to
> which I have no access, obviously. No worries though, says the “help” page,
> just type in your old inaccessible email address with your old password.
> The chances that I’m going to remember a prior password, from a year ago,
> is .000002%.No worries, says the help page, just put in a few guesses –
> sorry, guys, the fact that we’re all forced to register
> 8FUN€beach§woohoo34# means that unless you write them all down you’re
> screwed. So there is no way to get in at ALL.
>
>
>
> So you go to ID.me and fill out the “help”email, because you can only
> report that way, and they say “high volume but will get back to you within
> a week”. But … we have an 8&15 and the client finally surfaced and it’s
> due tomorrow!! So a friend suggested that I call the TM Assistance
> Center, and ask to talk w true TEAS "technical problems people" and plead
> for help. They have some kind of Big Red Phone to get in touch with ID.me
> and get you a response much sooner. Once I did that, I heard from ID.me a
> few hours later and the problem was solved by the next day. Not
> lickety-split, but much faster than the week a lot of people have to wait
> for ID.me.
>
>
>
> Good luck!
>
>
> Laura Talley Geyer (she/her)
>
> Of Counsel
>
> *ND Galli Law LLC*
>
> 1200 G Street, N.W., Ste 800
>
> Washington, DC 20005
>
> Tel: (202) 599-9019 (direct)
>
> https://ndgallilaw.com/laura-geyer/
>
>
>
>
>
> *From:* E-trademarks <e-trademarks-bounces at oppedahl-lists.com> *On Behalf
> Of *Gerry J. Elman via E-trademarks
> *Sent:* Tuesday, April 16, 2024 11:51 PM
> *To:* For trademark practitioners. This is not for laypersons to seek
> legal advice. <e-trademarks at oppedahl-lists.com>
> *Cc:* Gerry J. Elman <gerry at elman.com>; Kartik Kumar <Office at elman.com>
> *Subject:* [E-trademarks] User verification suddenly required despite
> being securely logged into MyUSPTO
>
>
>
> *EXTERNAL EMAIL*
>
> I have "sponsored" a remote paralegal to log into MyUSPTO for both
> trademark and patent matters.  Up to now that was working ok. But
> yesterday, after logging into MyUSPTO, he was stymied from accessing the
> page for a Section 8 trademark filing for a client I had asked him to start
> for me.
>
>
>
> Instead he was presented with a screen demanding that he provide an
> additional form of "verification" via the ID.me
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,OaD2j1z59sUNAdOfdGsU2-fUozGx4Nw1einR6N3ou5cql64oOvktGThgdKamlQoiQVTWy4e_5cpjH6eLeeRu51_Zost0e5fy98y337mIDDeq&typo=1&ancr_add=1>
> platform, even though he was already securely logged into MyUSPTO with its
> own identity factor.  Several months ago I had successfully "sponsored" him
> as a paralegal working for me. See attached screenshot.
>
>
>
> And I find that the ID.me
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fID.me&c=E,1,q230Rx-T3V4Xo_RLOkbGCi1lRaS1X94Car77y7dIDHE6pRlFZkpspg--rROVFoaNtdG7_Akk2n05Plf9U9sBwprQuZ_iIQXAShtDp3dy&typo=1&ancr_add=1>
> platform is skewed towards people located in the United States.  He is
> working for me from outside the border.
>
>
>
> Has anyone else encountered this sudden impediment to ongoing trademark
> work?  I had no notice that this additional barrier was going to be
> erected.  Did I miss a notice from USPTO?  Has this requirement been vetted
> under the Paperwork Reduction Act?
>
>
>
> Any advice as to whom to contact at USPTO?  The Trademark Help Desk wasn't
> able to provide help here.
>
>
>
> -Gerry          gerry at elman.com
>
> Gerry J. Elman, Elman IP
>
> 6117 St James Pl, Denton, TX 76210
>
> office ph. 610-892-9942    mobile 610-909-2468
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Gerry Elman <gjelman at live.com>
>
> Date: 4/16/24 5:08 PM (GMT-06:00)
>
> To: "Gerry J. Elman" <gerry at elman.com>
>
> Subject: TM verification required
>
>
>
>
> --
> E-trademarks mailing list
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>
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