[E-trademarks] New TESS bombing out
Julia Anne Matheson
jmatheson at potomaclaw.com
Wed Jan 31 19:11:15 EST 2024
Confirming you are not alone. I’ve been holding back all day from expressing my incredible frustration. It’s a second by second thing. One part of a search works, and then the tool fails. I’ve tried in both basic and expert. It doesn’t matter. And you can get a search result in basic and click on “live marks only” and the tool fails.
The tool is absolutely totally unreliable.
It would be nice if the PTO would let us know why this is happening and when this is going to be fixed once and for all.
Julia Anne Matheson
Partner | Potomac Law Group, PLLC
1717 Pennsylvania Avenue, NW Suite 1025
Washington, D.C. 20006
Tel: (202) 251-6920 | Fax: (202) 318-7707
jmatheson at potomaclaw.com<mailto:jmatheson at potomaclaw.com> | www.potomaclaw.com<http://www.potomaclaw.com/>
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From: Robert Reynolds <rreynolds at kandrip.com>
Sent: Wednesday, January 31, 2024 4:34 PM
To: For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks at oppedahl-lists.com>
Cc: Julia Anne Matheson <jmatheson at potomaclaw.com>
Subject: RE: New TESS bombing out
WARNING: External email, do not click on links or open attachments unless you recognize the sender’s full email address and expect the attachments.
Confirming, still happening today. Multiple sessions, multiple browsers. Highly frustrating. I just want to be able to do my damn searches…
Bob Reynolds
Senior Counsel
Klintworth & Rozenblat IP LLP
2045 W. Grand Ave, Ste B PMB 84396
Chicago, Illinois 60612
direct 773.770-2554 fax 773.570.3328
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From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com<mailto:e-trademarks-bounces at oppedahl-lists.com>> On Behalf Of Julia Anne Matheson via E-trademarks
Sent: Tuesday, January 30, 2024 3:53 PM
To: For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks at oppedahl-lists.com<mailto:e-trademarks at oppedahl-lists.com>>
Cc: Julia Anne Matheson <jmatheson at potomaclaw.com<mailto:jmatheson at potomaclaw.com>>
Subject: Re: [E-trademarks] New TESS bombing out
This has been happening to me repeatedly including during non-peak times of day (which, of course shouldn’t matter because it’s cloud based). More denial of service attacks?
Julia Matheson
From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com<mailto:e-trademarks-bounces at oppedahl-lists.com>> On Behalf Of Cumbow, Bob via E-trademarks
Sent: Tuesday, January 30, 2024 4:45 PM
To: For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks at oppedahl-lists.com<mailto:e-trademarks at oppedahl-lists.com>>
Cc: Cumbow, Bob <Robert.Cumbow at millernash.com<mailto:Robert.Cumbow at millernash.com>>
Subject: Re: [E-trademarks] New TESS bombing out
WARNING: External email, do not click on links or open attachments unless you recognize the sender’s full email address and expect the attachments.
Saw this several times yesterday when using a simple search, then revising it to change one term. Got a result for the first search, then got “Something went wrong” after changing one element of the search into something different. There was no formatting error, just a sudden error message.
Bob
Cumbow
Partner
Miller Nash LLP
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From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com<mailto:e-trademarks-bounces at oppedahl-lists.com>> On Behalf Of Kevin Grierson via E-trademarks
Sent: Tuesday, January 30, 2024 1:17 PM
To: for trademark practitioners <e-trademarks at oppedahl-lists.com<mailto:e-trademarks at oppedahl-lists.com>>
Cc: Kevin Grierson <kgrierson at cm.law<mailto:kgrierson at cm.law>>
Subject: [E-trademarks] New TESS bombing out
[EXTERNAL MESSAGE: This email originated from outside of the firm. Do not click links or open attachments unless you recognize the sender and know the content is safe.]
________________________________
Anybody else seeing this? I have been getting errors whenever I try to search the new TESS. Regardless of what menu options I select, I get the following:
Sorry, something went wrong. This is all we know:
getSearchResultSetElastic(): query="asset ai": Error Code: 0
Message: Http failure response for https://tmsearch.uspto.gov/api/tmsearch<https://urldefense.proofpoint.com/v2/url?u=https-3A__tmsearch.uspto.gov_api_tmsearch&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=8a5ZW14skhxrLynoC9Lhgvu9vl8vZto91uPOm7zRCJw&m=gx5vXFrE-5Efx8WjFRJGZ7xCzge6AL7BjLK_Sv_FZFVUQmazXv2Wkdooc50VPil0&s=jJhLcs71eTjhqaSq9NK98lg2DZZbUuVKAtuTkxeNO1c&e=>: 0 Unknown Error
undefined
January 30, 2024 at 4:11:24 PM GMT-5
You can report this error here <https://urldefense.proofpoint.com/v2/url?u=https-3A__uspto.gov1.qualtrics.com_jfe_form_SV-5FcU3uqp0cUgO2Pmm&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=8a5ZW14skhxrLynoC9Lhgvu9vl8vZto91uPOm7zRCJw&m=gx5vXFrE-5Efx8WjFRJGZ7xCzge6AL7BjLK_Sv_FZFVUQmazXv2Wkdooc50VPil0&s=uezAjbmgfyclf1NNHXi5un5lB0dYKIQBJGeU8iXEzLg&e=> , then try again by selecting the Home breadcrumb in the upper left corner of your screen.
I’ve tried a couple of different browsers—same result. I can search on my phone using Safari, but that’s a less than ideal way to review results.
Kevin Grierson<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.culhanemeadows.com_attorney_kevin-2Dgrierson_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=8a5ZW14skhxrLynoC9Lhgvu9vl8vZto91uPOm7zRCJw&m=gx5vXFrE-5Efx8WjFRJGZ7xCzge6AL7BjLK_Sv_FZFVUQmazXv2Wkdooc50VPil0&s=ibl2HNuQ_Rh1r2jSoFhyldpMhJ8xwU9DhM5tHcso_-Q&e=>
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