[E-trademarks] TAC

[Diane Gardner]

I’ve been handling trademark applications for almost 30 years. In the past year, I have had to send submission to TAC more times than in the past 29 years combined.  It now seems routine that TAC does not respond until “something” has happened.  Sometimes that is weeks or more than a month after my initial inquiry.  Then, I receive an official notice from the relative USPTO unit that “something” happened.  Then, the response from TAC (after it is no longer an issue) is that the situation that I described is moot, because “something” has happened in the interim.

To this group, and especially for any USPTO lurkers, I think that we can all agree that operations at the USPTO are not optimal.  I suspect that TAC is overwhelmed, and I feel for the people who are tasked with handling our requests. I cannot imagine how stressful that is for them.

But the thing that I do not understand is why we do not get responses from TAC until after a situation has been resolved. It is at least apparent that our inquiries have prompted some action that might not have been taken otherwise (perhaps). Why wait to let us know that there is a possibility that the issue is being addressed?

Why do we not receive a response from TAC that some initial action to remedy a situation has been taken? Is this a USPTO policy thing?  Is it better in the viewpoint of the USPTO not to respond to an inquiry at all until it has been resolved rather than having an open ticket?  It does nothing to serve the community as a service, as we just wait and wonder.

I would much rather receive a response like “We don’t know what’s going on with that , but we’re working on it and we will follow up with you,” or “Yes, that is a known issue, and we are working to resolve it,” or some other proactive response that would be way better than no response whatsoever for weeks on end.

Can anyone provide some insight as to why this is the SOP now?

Kind regards,

Diane L. Gardner
Reg. No. 36,518
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