[Patentcenter] unable to download correspondence

[Andrea R. Jacobson]

Looks Like it may be fixed now

From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Orvis via Patentcenter
Sent: Wednesday, December 27, 2023 11:12 AM
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com>
Cc: Orvis <orvispc at gmail.com>
Subject: Re: [Patentcenter] unable to download correspondence

Same. Cannot download or preview.

Dec 27, 2023 11:11:20 AM Patent Lawyer via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>:
I have had trouble accessing documents on PatentCenter today.  I can see the transactions, but not the documents.
I successfully downloaded documents from Global Dossier https://globaldossier.uspto.gov/
From: Patentcenter <patentcenter-bounces at oppedahl-lists.com<mailto:patentcenter-bounces at oppedahl-lists.com>> on behalf of Patentcenter Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>
Reply-To: Patentcenter Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>
Date: Wednesday, December 27, 2023 at 11:02 AM
To: Patentcenter Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>
Cc: "Andrea R. Jacobson" <arj at mcgarrybair.com<mailto:arj at mcgarrybair.com>>
Subject: [Patentcenter] unable to download correspondence
Anyone else having trouble downloading correspondence today?  I have tried Chrome and Edge, inside our office an out, and have cleared my browser. For a lot of items the Quick Download column is blank; for others if I check the boxes and try to use the drop down menu to download them, then I get a message of no metadata or internal server error (same if I go into the application and try to use Documents & Transactions).  Another application has 3 items listed on our outgoing correspondence email, but only 2 are appearing in Patent Center.

I have been able to download some things, but definitely not all.  I called the EBC and opened a ticket; he advised they usually say 5-10 business day for a response, but with Patent Center in the ticket someone should be in contact soon.

Andrea

Andrea R. Jacobson (she/her )  |  Senior Litigation Paralegal  |  McGarry Bair PC
Direct (616) 742-3538  |  arj at mcgarrybair.com<mailto:arj at mcgarrybair.com>

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