[Patentcenter] PatentCenter search limit reached

[Carl Oppedahl]

On 4/6/2024 6:20 AM, Leigh T via Patentcenter wrote:
> ...at ~8 AM on a Saturday (eye roll emoji).
> Was able to get some search results after several tries.

It is clear that the developers of Patent Center failed to design Patent 
Center so that it could scale to production use.  Maybe, with the system 
limping along, it managed to keep up with the alpha testers (of which I 
was one) and the beta testers.  But the system was not correctly 
designed to scale to production use.

Like you, I have encountered "search limit reached" many times. This 
happens while I am logged in as a paying customer of the USPTO (to the 
tune of around a million dollars per year).  This happens during the 
business day, and the Patent Center system should have been designed to 
handle usage levels during the business day.  The designers failed at 
this.  But yes, this "search limit reached" for a paying (logged-in) 
customer also happens in the middle of the night, and on weekends.  It 
gobsmacks me that the developers failed even to scale the system for 
usage levels in the middle of the night and on weekends.

It would be one thing if the offensive "search limit reached" error 
message were to be presented only to non-paying customers (those who are 
not logged in).  It is another when the offensive "search limit reached" 
error message is presented to a paying customer.

In this way, as in other ways, the Patent Center developers failed to do 
their jobs competently.

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