[Patentcenter] Patent Center error reports

[Carl Oppedahl]

And if we can please memorialize them in a place where our listserv 
people can do some cluster analysis on it.  You will see some of the CP 
tickets where an EBC ticket number is included in a CP ticket text 
description.  Can people please look to see if your situation that 
prompted you to call the EBC happens to match an existing CP ticket.  If 
so, then please post to ask one of the editors to add your EBC ticket 
number to the existing CP ticket.

If there is no existing CP ticket for your situation, then please post 
to ask one of the editors to create a new CP ticket, and add your EBC 
ticket number to the new CP ticket.

On 11/9/2023 11:14 AM, James E. Lake via Patentcenter wrote:
>
> As we continue to encounter the infuriating, frequent errors in PC, it 
> seems in our best interest to document a body count with the EBC that 
> these errors are occurring. Below please find an example.
>
> One of the justifications for inaction by the PTO has been something 
> like, “most users find that PC works just fine” or “we do not have 
> reports of errors.” Well, most users encountering errors find a way to 
> get their work done by signing out then logging back in, switching 
> browsers, restarting the computer, clearing the cache, waiting 30 
> minutes, etc. etc. etc. This mode of operation appears to be 
> completely acceptable to PTO and perhaps even expected under NWOW. It 
> is “unfreakingbelievable” (thanks Suzannah) that users are subjected 
> to such disdain and spend double, triple, or quadruple the time to 
> complete the final administrative step in PTO submissions.
>
> Yes, it is a royal pain to make error reports, but it will be more of 
> a royal pain for the present mode of operation to continue for years. 
> Developers keep saying they cannot duplicate the errors. Maybe if they 
> have stacks of thousands of well-documented error reports they will 
> finally drop their lame excuse. I doubt the EBC will timely reply or 
> send any useful info, but the point is to create a body count of real, 
> continuing errors. Report an error especially if you are forced to 
> file by fax or mail. Learn how to take screenshots (shift+command+s in 
> Windows) and paste the screenshot into the email. (Tip: decreasing the 
> window size before the screenshot helps the image fit better.)
>
> James
>
> *From:*James E. Lake
> *Sent:* Thursday, November 9, 2023 9:12 AM
> *To:* 'ebc at uspto.gov' <ebc at uspto.gov>
> *Subject:* Blank page Patent Center
>
> I am currently unable to open Patent Center in MS Edge or Firefox or 
> Google Chrome. After authenticating into MyUSPTO and selecting Patent 
> Center from the menu, the web page opens with the correct URL 
> identified in the tab, but the page is completely blank. Reloading the 
> page does not change it.
>
> Suggestions?
>
> Screen shots attached.
>
> Tried again and received this error
>
> */James E. Lake/*
>
> Shareholder, Randall | Danskin
>
> +1 (509) 747-2052 <tel:5097472052>
>
> www.randalldanskin.com <http://www.randalldanskin.com/>; 
> www.linkedin.com/in/james-lake-1318b84 
> <http://www.linkedin.com/in/james-lake-1318b84>
>
> _________________________________________________
>
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