[Patentcenter] MyUSPTO--Site can't be reached?

[Randall Svihla]

Give this paralegal a new computer?  Is she using Windows or Mac?


From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Catherine Van Houten via Patentcenter
Sent: Monday, November 13, 2023 11:57 AM
To: patentcenter at oppedahl-lists.com
Cc: Catherine Van Houten <catherine.vanhouten at mcneillbaur.com>
Subject: [Patentcenter] MyUSPTO--Site can't be reached?

Hello all,

One of our paralegals is constantly having access issues with MyUSPTO, whether going through MyUSPTO or going to Patent Center directly. This is happening in Chrome, despite her restarting the computer, clearing caches and cookies, etc. etc. This is a multiple times DAILY occurrence for this one paralegal, like Groundhog Day.

When she is finally able to access Patent Center and start uploading a filing, after clicking to go to the next screen, sometimes Patent Center drops off and the "can't be reached" screen will reappear without saving any of her work up to that point. When she finally gets back in, she has to start all over again. When she called the EBC, they said that the issue is on our end; they can't duplicate/replicate the issue; and they are not receiving similar complaints from anyone else.

This paralegal is wasting tons of time dealing with this. And we are having to have other paralegals do the uploads that this paralegal is unable to do. Has anyone in this group been able to successfully resolve this issue? And/or, providing this input for whoever is keeping track of these performance issues.

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Catherine A. Van Houten | she/her/hers
Practice Manager
McNeill Baur PLLC
Mailing address for physical documents
125 Cambridge Park Dr., Ste 301, Cambridge, MA 02140
t: 617.430.4740 x802 | m: 301.848.5729 | fax: 617.812.1277
email<mailto:catherine.vanhouten at mcneillbaur.com> | website<http://www.mcneillbaur.com/> | bio<http://www.mcneillbaur.com/professionals/professionals-catherine-a-van-houten.php> | LinkedIn<https://www.linkedin.com/in/catherine-van-houten-8727b14a/>

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