[Patentcenter] EBC: You need to fax us in order to use PatentCenter

[Axel Nix]

Yes, the initial EBC response was simply wrong. A few emails later the EBC now agrees that this is a bug and promised to escalate:

 

Hello, Axel

 

I'm still investigating this issue, however I have sent an escalation for the error message you generated with application number 35/515,646. The escalation is attached to ticket number 1-843280563 please allow 7-10 business days for resolution. Can you please attach a screenshot of the error message you generate with the application 35/515,642, so I can send an escalation for this application as well.

 

Respectfully,   

xxx

 

Axel

 

From: Carl Oppedahl <carl at oppedahl.com> 
Sent: Tuesday, 14 November, 2023 10:15
To: patentcenter at oppedahl-lists.com
Subject: Re: [Patentcenter] EBC: You need to fax us in order to use PatentCenter

 

Meaning, I guess, that the advice given by the EBC person was gobsmackingly incorrect.

On 11/14/2023 7:33 AM, Axel Nix wrote:

Communication with EBC has been through email, [THREAD ID:1-DY1ADS]

 

Just tried 35/515,642 again, and now that one works for me, too.  Then I tried 35/515,641 (which had worked before), and received the “applicationNumberText not matching with DB entry.” error message. Seems the bug is not tied to a specific application but something else.

 

 



 

 

From: Carl Oppedahl  <mailto:carl at oppedahl.com> <carl at oppedahl.com> 
Sent: Tuesday, 14 November, 2023 09:23
To:  <mailto:patentcenter at oppedahl-lists.com> patentcenter at oppedahl-lists.com
Subject: Re: [Patentcenter] EBC: You need to fax us in order to use PatentCenter

 

On 11/14/2023 7:12 AM, Axel Nix wrote:

I never made it past the initial “follow-on submission” screen. There are two different bugs:

 

1.	If the correspondence address contains a non-English character, PatentCenter can’t handle it. It throws an error message “Submission contains invalid character(s) in: ads.correspondenceAddress.name, ads.correspondenceAddress.name2, ads.correspondenceAddress.street.”  Try 35/515,646, Confirmation No. 8251

Yes I tried that one and it yielded that error message.  Do you have an EBC ticket number for this one?




In other cases, the error message is “applicationNumberText not matching with DB entry. confirmationNumberText not matching with DB entry.”  Try 35/515,642, Confirmation No. 6772.

That case allowed me to create a saved submission. 

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