[E-trademarks] Ticket Completed #TTG_41-10012024# (Computer help)

Wed Oct 9 20:02:46 UTC 2024

Hi Carl:

I hope this finds you feeling smiley.

See you and Sam at JBG Sat? It will be lovely to get down together, if so!

I spoke with Niya, Lisa and Andy about our IT needs. We believe the needs
of the rest of the team are, and will continue to be minimal (which I am
sure you can verify in your record keeping), and thus ask that you please
make our second seat a floating one for Brand Geek's other team members,
Nia (Admin and Impact Angel), Andy (Paralegal) and Lisa (bookkeeper).

Please confirm that this works for you.

Thanks kindly.

Love,

Lara Pearson (she/her/hers) [Why pronouns
<https://medium.com/gender-inclusivit/why-i-put-pronouns-on-my-email-signature-and-linkedin-profile-and-you-should-too-d3dc942c8743>
?] (Hear how I say my name <https://namedrop.io/larapearson>)

Law Office of Lara Pearson Ltd, PBC

Leader, Brand Geek

Lara at BrandGeek.net | Ph: 775.833.1600 | My bio <http://brandgeek.net/about/>

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On Thu, Oct 3, 2024 at 3:14 PM Lara Pearson <lara at brandgeek.net> wrote:

>
> Lara Pearson, Esq.
> Law Office of Lara Pearson Ltd, PBC & Brand Geek
> 775.833.1600
> Calendly.com/BrandGeek (let's meet)
>
> Creative typoing by iPhone
>
>
>
> Begin forwarded message:
>
> *From:* Carl LeBlanc <carl at tahoetechgroup.com>
> *Date:* October 3, 2024 at 11:37:13 AM PDT
> *To:* Lara Pearson <lara at brandgeek.net>, Help Desk <
> help at tahoetechgroup.com>
> *Cc:* Brand Geek Bookkeeping <bookkeeping at brandgeek.net>, Niya Graeber <
> niya at brandgeek.net>
> *Subject:* *Re: Ticket Completed #TTG_41-10012024# (Computer help)*
>
> 
> Hello,
>
> Technically it's just you and Niya, but as long as the volume is low, we
> don't mind passing some assistance their way once in a while. I just saw a
> separate email from Alex explaining the situation.
>
> --
>
> Carl LeBlanc
>
> [image: Outlook-bkgjjlwd.png]
>
> 530-550-0999
>
>
> ------------------------------
> *From:* Lara Pearson <lara at brandgeek.net>
> *Sent:* Thursday, October 3, 2024 9:52 AM
> *To:* Carl LeBlanc <carl at tahoetechgroup.com>; Help Desk <
> help at tahoetechgroup.com>
> *Cc:* Brand Geek Bookkeeping <bookkeeping at brandgeek.net>; Niya Graeber <
> niya at brandgeek.net>
> *Subject:* Fwd: Ticket Completed #TTG_41-10012024# (Computer help)
>
> Hi Carl:
>
> I hope this finds you smiling.
>
> It finds me feeling rather perplexed, as I believe my support contract
> with Tahoe Tech covers my employees, which includes Lisa Yattaw our
> bookkeeper. Lisa has been trying to get URGENT tech support from you all
> since Monday, as the laptop we purchased from her prior employer on which
> all of our data was stored is inaccessible.
>
> From her email below, I understand your team told her to "look it up on
> YouTube." I imagine that's a mistake, and you and your team to remedy this
> situation this morning please.
>
> Thank you.
>
> Have a smiley day,
> Lara Pearson, Esq.
> Law Office of Lara Pearson Ltd, PBC & Brand Geek
> 775.833.1600
> Calendly.com/BrandGeek (let's meet)
>
> Creative typoing by iPhone
>
>
>
> Begin forwarded message:
>
> *From:* Brand Geek Bookkeeping <bookkeeping at brandgeek.net>
> *Date:* October 3, 2024 at 9:31:21 AM PDT
> *To:* Lara Pearson <lara at brandgeek.net>
> *Subject:* *Fwd: Ticket Completed #TTG_41-10012024# (Computer help)*
>
> 
> FYI  Here was my response to the help I received from Tech group.
>
>
> You did not offer to login and walk me through any steps on solving my
> issue. Never offered to send me written instructions for getting my laptop
> back to new state.  Told me to look up on Youtube to get how to reset my
> laptop.
> Lisa Y
> Bookkeeper
> Brand Geek
> Law Office of Lara Pearson, LTD, PBC
> Bookkeeping at brandgeek.net
>
>
> ---------- Forwarded message ---------
> From: *TTG Help Desk* <help at tahoetechgroup.com>
> Date: Wed, Oct 2, 2024 at 5:00 PM
> Subject: Ticket Completed #TTG_41-10012024# (Computer help)
> To: <bookkeeping at brandgeek.net>
>
>
>  ##- Please type your reply above this line -##
>
> Dear Lisa Yattaw ,
>
> *Ticket: TTG_41-10012024 "Computer help" has been closed.*
> *How did we do on this request?*
> [image: Good]
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/1/>
> Good
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/1/>
> [image: OK]
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/0/>
> OK
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/0/>
> [image: Bad]
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/-1/>
> Bad
> <https://feedback.smileback.io/r/7/Gq1O9ziF5oJdtwVPUALxEQ/TTG_41-10012024/-1/>
>
>
>
> --------------------------
> *Notes (if there are any) are as follows:*
>
> *A reset will be done. *
>
>
>
> *Closing ticket.*
>
> If you reply to this email it will be added to the ticket as a new note.
>
> Thank you,
> Tahoe Tech Group
>
>
>
>
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