[E-trademarks] Ridiculous wait times to reach TAC

[Mojda Waterman]

Hi Susan,

I've also been facing similar issues with my applications. I've found it's
easier to get a hold of someone for things like this if you call the
post-publication department directly - (571)272-9550.

Good luck!

On Fri, Jun 6, 2025 at 12:42 PM Crane, Susan via E-trademarks <
e-trademarks at oppedahl-lists.com> wrote:

> If there isn’t a clearer indication that things are not going perfectly at
> the PTO these days, the wait time to reach the TAC is proof. “There are
> currently 41 callers ahead of you.  The wait time is expected to be 67
> minutes.”
>
>
>
> We have an application the SOU for which was filed in November.  The
> documents tab shows the SOU, but the status has never been updated to show
> it was filed, and the application has never been sent back to the
> examiner.  File location still shows it in the ITU section.
>
>
>
> I sent an email to the examiner about 2 months ago inquiring as to
> status.  In past experience, the examiner has been able to get a file
> “unstuck” in the system.  This examiner has not responded.  Her voicemail
> is not even configured.  You get a generic “the person you are trying to
> reach is not available…” message.  As people with a customer facing role,
> you would think EAs would be required to at least put up a proper voicemail
> message.  For all I know, she no longer works at the PTO.
>
>
>
> I cannot afford to sit on hold for an hour, so now I hope the examiner
> responds to my paralegal’s inadvertent reminder (she hit reply all on my
> original email to the EA when asking me if I had heard back).
>
>
>
> Just venting my frustration with an understanding audience.
>
>
>
> Sue
>
>
>
> *Susan L. Crane*
>
> *Group Vice President, Legal*
>
> *Intellectual Property, Brands & Marketing*
>
>
>
> Wyndham Hotels & Resorts, Inc.
>
> 22 Sylvan Way
>
> Parsippany, NJ 07054
>
> *O* (973) 753-6455
>
> *M* (973) 879-3420
>
> Susan.Crane at wyndham.com
>
>
>
>
>
>
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