[Patentcenter] PatentCenter search limit reached

Sat Apr 6 13:40:00 EDT 2024

Had to look something up, but Patentcenter was non-responsive. 
Ultimately, I accessed file wrapper via the EPO's Global Dossier.... 

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-----Original Message-----
From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Benjamin Appelbaum via Patentcenter
Sent: Saturday, 6 April 2024 18:30
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com>
Cc: benappelbaum at gmail.com
Subject: Re: [Patentcenter] PatentCenter search limit reached

If someone could get Director Vidal to subscribe to this or one of the other list-serves, 1-would she actually read it, and 2-would she actually get something done about all this nonsense?
Sent from my iPhone

> On Apr 6, 2024, at 8:55 AM, Carl Oppedahl via Patentcenter <patentcenter at oppedahl-lists.com> wrote:
> 
> On 4/6/2024 6:20 AM, Leigh T via Patentcenter wrote:
>> ...at ~8 AM on a Saturday (eye roll emoji).
>> Was able to get some search results after several tries.
> 
> It is clear that the developers of Patent Center failed to design Patent Center so that it could scale to production use.  Maybe, with the system limping along, it managed to keep up with the alpha testers (of which I was one) and the beta testers.  But the system was not correctly designed to scale to production use.
> 
> Like you, I have encountered "search limit reached" many times. This happens while I am logged in as a paying customer of the USPTO (to the tune of around a million dollars per year).  This happens during the business day, and the Patent Center system should have been designed to handle usage levels during the business day.  The designers failed at this.  But yes, this "search limit reached" for a paying (logged-in) customer also happens in the middle of the night, and on weekends.  It gobsmacks me that the developers failed even to scale the system for usage levels in the middle of the night and on weekends.
> 
> It would be one thing if the offensive "search limit reached" error message were to be presented only to non-paying customers (those who are not logged in).  It is another when the offensive "search limit reached" error message is presented to a paying customer.
> 
> In this way, as in other ways, the Patent Center developers failed to do their jobs competently.
> 
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