[Patentcenter] Patentcenter does not scale well
Richard Schafer
richard at schafer-ip.com
Tue Jan 16 11:42:49 EST 2024
I did see that happen with EFS & PAIR once a few years ago. The response I got from the EBC agent was very similar: she could see the filing had occurred, but some backend glitch had prevented PAIR from picking it up. She escalated the problem and by the next day the missing uploaded documents were present in PAIR. Remember that none of these systems are monolithic, but involve lots of pieces that have to communicate with each other.
I don’t see any reason to believe this is a scaling problem. More likely, it’s some race condition that occasionally occurs between two backend pieces of software that prevents one from communicating some event to the other. When that happens, the handoff of files from one program to the other don’t complete correctly and the system doesn’t know how to fix that without manual intervention, such as restarting some handoff procedure.
Best regards,
Richard A. Schafer | Schafer IP Law
P.O. Box 230081 | Houston, TX 77223
M: 832.283.6564 | richard at schafer-ip.com<mailto:richard at schafer-ip.com>
From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Dan Feigelson via Patentcenter
Sent: Tuesday, January 16, 2024 6:11 AM
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com>
Cc: Dan Feigelson <djf at iliplaw.com>
Subject: Re: [Patentcenter] Patentcenter does not scale well
I don't recall this ever happening with PAIR. I do recall that sometimes it would take some time for a new application to show up associated with my customer number, but that in such cases, if I searched for the particular application by application number, I could see it.
The only glitch I recall in PAIR with seeing newly-filed stuff was that sometimes, in big IDS uploads, the prior art publications wouldn't show up for like a week. But I had the EFS acknowledgement showing what I'd uploaded.
Water under the bridge. PTO has decided it's ok to [expletive] everyone, and this is not an area that affects enough people to be of interest to people in Congress, nor is the cost for any individual to challenge the PTO worth it in comparison to the cost of compliance with the new, crappy "improvements".
The next shoe drops tomorrow with "docx", and then next week they're killing PTAS for who knows what.
Dan
On Tue, Jan 16, 2024 at 2:02 PM Katherine Koenig via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>> wrote:
This is very sad. The other day I filed two applications. Neither immediately appeared after filing, as you describe, but one did appear by the next morning. I called the AAU to ask about the second one (I called at 8:30am, as soon as AAU opened, and still was on hold for nearly 45 minutes). I was told that "it appears that the application got stuck in the back-end of Patent Center." She escalated the issue and messaged some IT person who could help, and it did show in my workbench within 24 hours. She assured me that this kind of thing happened in PAIR as well, and that it's random, and that there's nothing we can do to prevent it from happening again. I never remember this issue in PAIR, but perhaps I just never experienced that luck of the draw. Has this happened to anyone else while using PAIR, or is it a Patent Center thing?
Best regards,
Katherine
Dr. Katherine Koenig
Registered Patent Attorney
Koenig IP Works, PLLC
2208 Mariner Dr.
Fort Lauderdale, FL 33316
(954) 903-1699
katherine at koenigipworks.com<mailto:katherine at koenigipworks.com>
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