[Patentcenter] Outgoing correspondence oddity

[Carl Oppedahl]

Sometimes when Patent Center behaves weirdly, the explanation turns out 
to be the passive-aggressive way that Patent Center logs you out.  It 
counts down the time until it decides you need to be logged out.  And 
then it logs you out.  But, and this is the important thing, it does not 
tell you that it did so.

Meanwhile the Patent Center screen that you see looks for all the world 
like a screen where you ought to be able to click and do things.  And 
instead, when you click to do this or that, Patent Center sort of plays 
dumb and gives nonsense answers.  Examples are "unknown error" in red 
text.   Or "you have no applications matching this search strategy" or 
"you have no outgoing correspondence".  In general the answer is either 
(a) flatly false or (b) wildly unhelpful.

I wonder if your "no recent correspondence" was due to one of the 
passive-aggressive logouts?  And then somehow eventually you clicked 
something that shamed Patent Center into auto-logging-you-back-in.  And 
then you have outgoing correspondence listed on the screen.  The way you 
would know, I suppose, is by clicking back to the seven-day report 
(after viewing the 30-day report) and see if now there is something 
actually listed.

Oh and I have not put a stopwatch on it, but I think the 
passive-aggressive logouts from Patent Center sometimes happen as little 
as ten minutes after my last user activity.

On 10/2/2024 10:08 AM, Jeff Lindsay wrote:
> When I log into the PatentCenter today, it shows no recent 
> correspondence for the past 7 days, but when I view correspondence 
> from the past 30 days, there are three items that were mailed on 
> Friday, Sept. 27. Today is Wednesday, Oct. 2, so Sept 25. is 6 day 
> ago. Does the USPTO use a special definition of “7 days”?
>
> Jeff Lindsay
> jeff at jefflindsay.com
> +1 920-257-7347
>
>
>
>
>
>> On Oct 17, 2023, at 8:15 AM, Andrea R. Jacobson via Patentcenter 
>> <patentcenter at oppedahl-lists.com> wrote:
>>
>> I would say it’s entirely different. While the default view of imaged 
>> in the “last 3 days” view is a frustration, prior to today every time 
>> I would change the view to be e-Notifications > Today, it would – as 
>> expected - mirror the emails that I had received.
>> It’s concerning that an item in the email notification is not 
>> included in the e-Notification view and that I had to actually change 
>> to the imaging view to see it.  I cannot get any adjustment to 
>> e-Notification view to show it (even explaining to the last 30 days).
>> *From:*Carl Oppedahl <carl at oppedahl.com>
>> *Sent:*Tuesday, October 17, 2023 8:28 AM
>> *To:*users of Patentcenter <patentcenter at oppedahl-lists.com>
>> *Subject:*Re: [Patentcenter] Outgoing correspondence oddity
>>
>> I wonder if this is at least partially addressed 
>> inhttps://patentcenter-tickets.oppedahl.com/#CP31andhttps://blog.oppedahl.com/?p=6139.
>>
>> There is also the lack of truthfulness on the part of the USPTO about 
>> "mailing dates" these days.
>>
>> On 10/17/2023 5:57 AM, Andrea R. Jacobson via Patentcenter wrote:
>>
>>     So here’s a new one …. One of our customer number indicated in
>>     the correspondence notification email (image 1) that it had
>>     received a NOA, 892, and 1449. BUT, when I go in to Patent Center
>>     and view the outgoing correspondence e-Notification for today,
>>     the 1449 does not appear in the listing (image 2)  I changed the
>>     e-Notification date to the last 3 days and still no luck.   When
>>     I changed it to All Correspondence > Image Date > Last 7 days it
>>     finally appeared (image 3) and indicates the mailing date is
>>     <image001.png>
>>
>>     Andrea R. Jacobson (she/her )  |  Senior Litigation Paralegal  |
>>     McGarry Bair PC
>>     Direct (616) 742-3538  | arj at mcgarrybair.com
>>     <mailto:arj at mcgarrybair.com>
>>
>>
>>
>> --
>> Patentcenter mailing list
>> Patentcenter at oppedahl-lists.com
>> http://oppedahl-lists.com/mailman/listinfo/patentcenter_oppedahl-lists.com
>
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