[Patentcenter] Patent Center is broken?

[Dan Feigelson]

Called EBC now.

Got a recorded message that on October 28 they're changing the system for
handling calls to the EBC. Hey, seeing their track record with anything
else, what could possibly go wrong?

Got through to a person, I explained that PC is on the fritz, and he asked,
"Where are you located?"
I responded, "What does it matter?"
He said, "People overseas are having problems accessing patentcenter".
I said, "People in Colorado are having problems too." (Thank you Carl for
sharing with us that you were having the same problems.)
He asked, "What happens when you log in?"
I explained that I can use PC when not logged in, to view public files, but
as soon as I log in, I get the rotating screens problem.
He told me multiple people are having issues, it's at their end, and...I
should call back later.
Very reassuring.

Dan

On Mon, Oct 7, 2024 at 1:50 PM Carl Oppedahl via Patentcenter <
patentcenter at oppedahl-lists.com> wrote:

> And now in my Patent Center screen I see this sentence:
>
> AuthSdkError: Could not load PKCE codeVerifier from storage. This may
> indicate the auth flow has already completed or multiple auth flows are
> executing concurrently.
>
> I put this in the category of an error message that (a) gives no useful
> information whatsoever to the USPTO customer and (b) suggests that things
> are out of control at the USPTO.
> On 10/7/2024 3:08 AM, Dan Feigelson wrote:
>
> Carl, I too had both of these problems, 60-90 minutes ago. I plan to call
> EBC when they open.
>
> Oh, and again, when I'm NOT logged in to my USPTO account, I can use
> patentcrapper, but of course only to view stuff in published applications,
> and useless for follow-on filings in my own files.
>
> On Mon, Oct 7, 2024 at 11:21 AM Carl Oppedahl via Patentcenter <
> patentcenter at oppedahl-lists.com> wrote:
>
>> I am trying to make use of Patent Center just now (4:10 AM ET). No joy.
>> It is impossible to do anything at Patent Center just now.  It appears
>> as a blank screen.
>>
>> If I do a "view source" on the blank screen, I learn that the USPTO
>> system did actually serve up fifteen thousand characters of HTML, that
>> get rendered only as whitespace.
>>
>> Predictably, there is no mention of this outage at
>> https://www.uspto.gov/system-status
>> <https://gcfagjf.r.af.d.sendibt2.com/tr/cl/0xXEIyvPIKRDMKJohqBKHJL-Oz-idxjC4yJuSsvROM3kHR4H4SCk3B_AMmFXlFmlJzQSaU2gC74GstccGUQNz6tTpPWPOBs7ypc6K61HstuNmnCfMgsRap13PGK1c6_1OZ8MtqvarrfZyl7ZoGKxitxjC1QesMtwCNXNYkjyoRfAA3wgB7N_WRvPFctQvUUPAPJv4FwsHFEbjiK6VVtXiDe-C_UYnAYWFDjNI53H35cAUG8xdwDQ7rwwJAZ6fSOXAgFPptXBTG_ehJ3aJj8>
>> .
>>
>> I tried entering Patent Center "sideways", you know, by going and
>> logging in at MyUSPTO and then clicking around to try to get into Patent
>> Center.  Nope.  Same blank screen.
>>
>> In my logged-in status, I am able to see normal-looking screens in
>> Financial Manager and Ass Center and MyUSPTO.  But again and again,
>> nothing from Patent Center other than a blank screen.
>>
>> Oops.  Now after a dozen tries, Patent Center is rendering with visible
>> material on the screen.  But it's the "jumpy" Patent Center, the one
>> that waits until I have uploaded a document or two, maybe selected a fee
>> to pay, and then at a time when I do not have my fingers on the keyboard
>> or hand on a mouse, Patent Center jumps to its main action screen and my
>> e-filing session has disappeared.  The function that is meant to be a
>> successor to EFS-Web is flaky right now.
>>
>>
>>
>> --
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>>
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