[Patentcenter] 401 Forbidden

[Carl Oppedahl]

design goal for any user interface:  when an error condition is detected 
by the software, the user interface ought to (a) give some sense of what 
is the cause (here, the customer has been frog-marched toward a forced 
logout that they surely did not want), and (b) give some sense of how to 
overcome the problem (maybe a "click here" to log in again).

When my bank does the forced logout, they at least come out and say it.  
They say something very annoying like "congratulations, you have just 
now successfully logged out" but at least they come out and say it.  In 
contrast, the USPTO is passive-aggressive.  It forces the logout upon 
you but never comes out and says that this is what it is doing.


On 10/17/2024 8:33 AM, Krista Jacobsen via Patentcenter wrote:
> Can the genius software developers at the USPTO seriously not do 
> better than this wonkfest following a login timeout?
>
> image.png
>
> (A rhetorical question, of course.)
>
> ------------------------------------------
> Krista S. Jacobsen
> Attorney and Counselor at Law
> Jacobsen IP Law
> krista at jacobseniplaw.com
> T:  408.455.5539
> www.jacobseniplaw.com <http://www.jacobseniplaw.com>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20241017/9f07ae97/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 77697 bytes
Desc: not available
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20241017/9f07ae97/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4751 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20241017/9f07ae97/attachment.p7s>