[Patentpractice] USPTO calls on hold ahead of me - WTF

[Orvis]

I wonder if your phone number has been flagged as problematic or if this is just run of the mill incompetence.

Dec 18, 2023 1:47:55 PM Suzannah K. Sundby via Patentpractice <patentpractice at oppedahl-lists.com>:

> When I called, the estimated wait time was 20 minutes… was doing other work while waiting.
> 
> It has now been 58 minutes.  Currently 19 calls before me.
> 
> I’m hanging up.  Going to send them an email.
> 
> 
> Suzannah K. Sundby[http://www.linkedin.com/in/ssundby/] *|* Partner
> _canady + lortz__ LLP[http://www.canadylortz.com/]_
> 1050 30th Street, NW
> Washington, DC 20007
> T: 202.486.8020
> F: 202.540.8020
> suzannah at canadylortz.com
> www.canadylortz.com[http://www.canadylortz.com/]
> Confidentiality Notice:  This message is being sent by or on behalf of a lawyer.  It is intended exclusively for the individual or entity to which it is addressed.  This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure.  If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.
> 
> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On Behalf Of *Ronni Jillions via Patentpractice
> *Sent:* Monday, December 18, 2023 1:35 PM
> *To:* For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com>
> *Cc:* Ronni Jillions <RSJillions at browdyneimark.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
> 
> I am on hold with AAU – 95 minute wait time.  No way!  Will call back.  Ridiculous!
> 
> Best regards,
> Ronni
> 
> Ms. Ronni S. Jillions
> *Browdy and Neimark, PLLC*
> Intellectual Property Law
> 
> 1625 K St., N.W.
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> 
> 
> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On Behalf Of *Richard Straussman via Patentpractice
> *Sent:* Monday, December 18, 2023 1:24 PM
> *To:* patentpractice at oppedahl-lists.com
> *Cc:* Richard Straussman <rstraussman at weitzmanip.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
> 
> When you get to 50 sell!!
> 
> *Richard Straussman**
> **Senior Counsel**
> **Registered Patent Attorney**
> *Member NY, NJ & CT Bars
> *. . . . . . . . . . . . . .*
> *Weitzman Law Offices, LLC*
> *Intellectual Property Law*
> 425 Eagle Rock Avenue, Suite 401 (PLEASE NOTE THE SUITE CHANGE)
> Roseland, NJ 07068
> *direct line* 973.403.9943
> *main* 973.403.9940
> *fax* 973.403.9944
> *e-mail* _rstraussman at weitzmanip.com_
> 
> _*http://www.weitzmanip.com[http://www.weitzmanip.com/]*__*
> *_
> 
> On 12/18/2023 1:17 PM, Suzannah K. Sundby via Patentpractice wrote:
> Currently I am on hold waiting to talk to someone with the Application Assistance Unit.
>  
> 
> Originally, there were 18 calls before me… then as time has passed, 20 calls before me… now 23 calls before of me.
>  
> 
> WTF?!?!
>  
> 
> Suzannah K. Sundby[http://www.linkedin.com/in/ssundby/] *|* Partner
> canady + lortzLLP[http://www.canadylortz.com/]
> 1050 30th Street, NW
> Washington, DC 20007
> T: 202.486.8020
> F: 202.540.8020
> suzannah at canadylortz.com
> www.canadylortz.com[http://www.canadylortz.com/]
> Confidentiality Notice:  This message is being sent by or on behalf of a lawyer.  It is intended exclusively for the individual or entity to which it is addressed.  This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure.  If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.
>  
> 
> 
> 
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