[Patentpractice] USPTO calls on hold ahead of me - WTF

Tue Dec 19 13:41:53 EST 2023

> Two hours and 14 minutes listening to the lovely hateful music track,
played over and over

While on an extended hold with the PTO, I wrote some lyrics to go along
with their hold music...

*This is the forth time you've heard this song today,*

*and be assured, it's not the last.*

*Your other lines are ringing with client calls,*
* while you sit flabbergast. *

*The endless loops from department to department.Always asked for your full
name and telephone.Why do you think this next agent will help you?It's 4:59
and all the reps they just went home.(Repeat indefinitely)*

Best Regards,

Kevin Prince, Registered Patent Agent

*QuickPatents*

6671 S. Las Vegas Blvd. Suite 210

Las Vegas, NV 89119

1-800-505-5610 ext. 33 direct

1-702-508-9007 FAX

kevin at quickpatents.com

On Tue, Dec 19, 2023 at 9:50 AM Dobrea, Diane via Patentpractice <
patentpractice at oppedahl-lists.com> wrote:

> Two hours and 14 minutes listening to the lovely hateful music track,
> played over and over, to ask why they did not act on a request for a
> corrected filing receipt that was filed before another item on which they
> did take action. Started out with 31 calls ahead of me.  When I finally
> reached someone to answer my question, they said they would have to get
> back to me and still have not after almost two weeks.
>
>
>
>
>
> Diane H. Dobrea, M.S., J.D.
>
> Tel: (614) 719-5956 | Mobile: (216) 544-5008 | Fax: (614) 469-4653
>
>
>
> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On
> Behalf Of *Erin Geraghty via Patentpractice
> *Sent:* Tuesday, December 19, 2023 12:36 PM
> *To:* For patent practitioners. This is not for laypersons to seek legal
> advice. <patentpractice at oppedahl-lists.com>
> *Cc:* Erin Geraghty <ErinG at browdyneimark.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
>
>
>
> [EXTERNAL]
>
> This happens to me all the time.  One time I was on hold for what they
> said was going to 35 minutes.  It ended up being over an hour and when I
> finally reached someone to answer my question, they said they would have to
> get back to me.
>
>
>
> Regards,
>
> Erin D. Geraghty
>
> Office Manager
>
> Browdy and Neimark, PLLC
>
> 1625 K Street, N.W., Suite* 550*
>
> Washington, D.C.  20006
>
> Tel:  443-386-7495
>
> Fax:  202-737-3528
>
> ering at browdyneimark.com
>
> www.browdyneimark.com
>
>
>
> PLEASE NOTE OUR NEW SUITE NUMBER!
>
>
>
> *This message and any attached files is intended for the above-named
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> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On
> Behalf Of *Orvis via Patentpractice
> *Sent:* Monday, December 18, 2023 1:53 PM
> *To:* For patent practitioners. This is not for laypersons to seek legal
> advice. <patentpractice at oppedahl-lists.com>
> *Cc:* Orvis <orvispc at gmail.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
>
>
>
> I wonder if your phone number has been flagged as problematic or if this
> is just run of the mill incompetence.
>
> Dec 18, 2023 1:47:55 PM Suzannah K. Sundby via Patentpractice <
> patentpractice at oppedahl-lists.com>:
>
> When I called, the estimated wait time was 20 minutes… was doing other
> work while waiting.
>
> It has now been 58 minutes.  Currently 19 calls before me.
>
> I’m hanging up.  Going to send them an email.
>
> Suzannah K. Sundby <http://www.linkedin.com/in/ssundby/> *|* Partner
>
> canady + lortz LLP <http://www.canadylortz.com/>
>
> 1050 30th Street, NW
>
> Washington, DC 20007
>
> T: 202.486.8020
>
> F: 202.540.8020
>
> suzannah at canadylortz.com
>
> www.canadylortz.com
>
> Confidentiality Notice:  This message is being sent by or on behalf of a
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>
> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On
> Behalf Of *Ronni Jillions via Patentpractice
> *Sent:* Monday, December 18, 2023 1:35 PM
> *To:* For patent practitioners. This is not for laypersons to seek legal
> advice. <patentpractice at oppedahl-lists.com>
> *Cc:* Ronni Jillions <RSJillions at browdyneimark.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
>
> I am on hold with AAU – 95 minute wait time.  No way!  Will call back.
> Ridiculous!
>
> Best regards,
>
> Ronni
>
> Ms. Ronni S. Jillions
>
> *Browdy and Neimark, PLLC*
>
> Intellectual Property Law
>
> 1625 K St., N.W.
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> Suite 550
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> *rsjillions at browdyneimark.com <rsjillions at browdyneimark.com>*
>
> Please copy all instructions to mail at browdyneimark.com to ensure proper
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> *From:* Patentpractice <patentpractice-bounces at oppedahl-lists.com> *On
> Behalf Of *Richard Straussman via Patentpractice
> *Sent:* Monday, December 18, 2023 1:24 PM
> *To:* patentpractice at oppedahl-lists.com
> *Cc:* Richard Straussman <rstraussman at weitzmanip.com>
> *Subject:* Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
>
> When you get to 50 sell!!
>
> *Richard Straussman*
> *Senior Counsel*
> *Registered Patent Attorney*
> Member NY, NJ & CT Bars
> *. . . . . . . . . . . . . .*
> *Weitzman Law Offices, LLC*
> *Intellectual Property Law*
> 425 Eagle Rock Avenue, Suite 401 (PLEASE NOTE THE SUITE CHANGE)
> Roseland, NJ 07068
> *direct line* 973.403.9943
> *main* 973.403.9940
> *fax* 973.403.9944
> *e-mail* *rstraussman at weitzmanip.com <rstraussman at weitzmanip.com>*
>
> *http://www.weitzmanip.com <http://www.weitzmanip.com/>*
>
> On 12/18/2023 1:17 PM, Suzannah K. Sundby via Patentpractice wrote:
>
> Currently I am on hold waiting to talk to someone with the Application
> Assistance Unit.
>
>
>
> Originally, there were 18 calls before me… then as time has passed, 20
> calls before me… now 23 calls before of me.
>
>
>
> WTF?!?!
>
>
>
> Suzannah K. Sundby <http://www.linkedin.com/in/ssundby/> *|* Partner
>
> canady + lortzLLP <http://www.canadylortz.com/>
>
> 1050 30th Street, NW
>
> Washington, DC 20007
>
> T: 202.486.8020
>
> F: 202.540.8020
>
> suzannah at canadylortz.com
>
> www.canadylortz.com
>
> Confidentiality Notice:  This message is being sent by or on behalf of a
> lawyer.  It is intended exclusively for the individual or entity to which
> it is addressed.  This communication may contain information that is
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>
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