[Patentpractice] USPTO calls on hold ahead of me - WTF
Dobrea, Diane
DDobrea at mcneeslaw.com
Tue Dec 19 13:54:36 EST 2023
Love it!
Diane H. Dobrea, M.S., J.D.
Tel: (614) 719-5956 | Mobile: (216) 544-5008 | Fax: (614) 469-4653
From: Kevin Prince <kevin at quickpatents.com>
Sent: Tuesday, December 19, 2023 1:42 PM
To: For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com>
Cc: Dobrea, Diane <DDobrea at mcneeslaw.com>
Subject: Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
[EXTERNAL]
> Two hours and 14 minutes listening to the lovely hateful music track, played over and over
While on an extended hold with the PTO, I wrote some lyrics to go along with their hold music...
This is the forth time you've heard this song today,
and be assured, it's not the last.
Your other lines are ringing with client calls,
while you sit flabbergast.
The endless loops from department to department.
Always asked for your full name and telephone.
Why do you think this next agent will help you?
It's 4:59 and all the reps they just went home.
(Repeat indefinitely)
Best Regards,
Kevin Prince, Registered Patent Agent
QuickPatents
6671 S. Las Vegas Blvd. Suite 210
Las Vegas, NV 89119
1-800-505-5610 ext. 33 direct
1-702-508-9007 FAX
kevin at quickpatents.com<mailto:kevin at quickpatents.com>
On Tue, Dec 19, 2023 at 9:50 AM Dobrea, Diane via Patentpractice <patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>> wrote:
Two hours and 14 minutes listening to the lovely hateful music track, played over and over, to ask why they did not act on a request for a corrected filing receipt that was filed before another item on which they did take action. Started out with 31 calls ahead of me. When I finally reached someone to answer my question, they said they would have to get back to me and still have not after almost two weeks.
Diane H. Dobrea, M.S., J.D.
Tel: (614) 719-5956 | Mobile: (216) 544-5008 | Fax: (614) 469-4653
From: Patentpractice <patentpractice-bounces at oppedahl-lists.com<mailto:patentpractice-bounces at oppedahl-lists.com>> On Behalf Of Erin Geraghty via Patentpractice
Sent: Tuesday, December 19, 2023 12:36 PM
To: For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>>
Cc: Erin Geraghty <ErinG at browdyneimark.com<mailto:ErinG at browdyneimark.com>>
Subject: Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
[EXTERNAL]
This happens to me all the time. One time I was on hold for what they said was going to 35 minutes. It ended up being over an hour and when I finally reached someone to answer my question, they said they would have to get back to me.
Regards,
Erin D. Geraghty
Office Manager
Browdy and Neimark, PLLC
1625 K Street, N.W., Suite 550
Washington, D.C. 20006
Tel: 443-386-7495
Fax: 202-737-3528
ering at browdyneimark.com<mailto:ering at browdyneimark.com>
www.browdyneimark.com<http://www.browdyneimark.com>
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From: Patentpractice <patentpractice-bounces at oppedahl-lists.com<mailto:patentpractice-bounces at oppedahl-lists.com>> On Behalf Of Orvis via Patentpractice
Sent: Monday, December 18, 2023 1:53 PM
To: For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>>
Cc: Orvis <orvispc at gmail.com<mailto:orvispc at gmail.com>>
Subject: Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
I wonder if your phone number has been flagged as problematic or if this is just run of the mill incompetence.
Dec 18, 2023 1:47:55 PM Suzannah K. Sundby via Patentpractice <patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>>:
When I called, the estimated wait time was 20 minutes… was doing other work while waiting.
It has now been 58 minutes. Currently 19 calls before me.
I’m hanging up. Going to send them an email.
Suzannah K. Sundby<http://www.linkedin.com/in/ssundby/> | Partner
canady + lortz LLP<http://www.canadylortz.com/>
1050 30th Street, NW
Washington, DC 20007
T: 202.486.8020
F: 202.540.8020
suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>
www.canadylortz.com<http://www.canadylortz.com/>
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From: Patentpractice <patentpractice-bounces at oppedahl-lists.com<mailto:patentpractice-bounces at oppedahl-lists.com>> On Behalf Of Ronni Jillions via Patentpractice
Sent: Monday, December 18, 2023 1:35 PM
To: For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>>
Cc: Ronni Jillions <RSJillions at browdyneimark.com<mailto:RSJillions at browdyneimark.com>>
Subject: Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
I am on hold with AAU – 95 minute wait time. No way! Will call back. Ridiculous!
Best regards,
Ronni
Ms. Ronni S. Jillions
Browdy and Neimark, PLLC
Intellectual Property Law
1625 K St., N.W.
Suite 550
Washington, D.C. 20006
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Direct: 202-628-5217
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From: Patentpractice <patentpractice-bounces at oppedahl-lists.com<mailto:patentpractice-bounces at oppedahl-lists.com>> On Behalf Of Richard Straussman via Patentpractice
Sent: Monday, December 18, 2023 1:24 PM
To: patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>
Cc: Richard Straussman <rstraussman at weitzmanip.com<mailto:rstraussman at weitzmanip.com>>
Subject: Re: [Patentpractice] USPTO calls on hold ahead of me - WTF
When you get to 50 sell!!
Richard Straussman
Senior Counsel
Registered Patent Attorney
Member NY, NJ & CT Bars
. . . . . . . . . . . . . .
Weitzman Law Offices, LLC
Intellectual Property Law
425 Eagle Rock Avenue, Suite 401 (PLEASE NOTE THE SUITE CHANGE)
Roseland, NJ 07068
direct line 973.403.9943
main 973.403.9940
fax 973.403.9944
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On 12/18/2023 1:17 PM, Suzannah K. Sundby via Patentpractice wrote:
Currently I am on hold waiting to talk to someone with the Application Assistance Unit.
Originally, there were 18 calls before me… then as time has passed, 20 calls before me… now 23 calls before of me.
WTF?!?!
Suzannah K. Sundby<http://www.linkedin.com/in/ssundby/> | Partner
canady + lortzLLP<http://www.canadylortz.com/>
1050 30th Street, NW
Washington, DC 20007
T: 202.486.8020
F: 202.540.8020
suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>
www.canadylortz.com<http://www.canadylortz.com/>
Confidentiality Notice: This message is being sent by or on behalf of a lawyer. It is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure. If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part. If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.
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